Quark Forums

I started this thread some time ago and lets be honest - Quark are taking the pee. This option does not work on anything too complicated, quark's response to use version 8 is absolute ball cocks, this does not work either, all Quark 8 is, is Quark 7 with a different set of clothes. I personally thing quark has no respect for its customers, we are not fools, people that invest in quark for nearly a 1000GB pounds are serious about DTP and page design, not some Mickey Mouse outfit, which in all honesty quark are becoming with their lack of real updates and useability. Anyone used job ticket??? There is no point in having pretty graphics and labels for your products, if it does not do what is says on the tin, then it is of no use at all. Oh and finally, the drop shadow interface is rubbish also - shadow caster was far superior. And finally finally, they want to charge me to upgrade to 8 again is taking the pee. ARE YOU LISTENING QUARK - I DOUBT IT. Bakck to your question Dijol - sorry but you will have to re-work your job in another software package, and remember for the future anything with transparency features etc, use Illustrator or Photoshop, don't rely on Quark.

Dont get me started on this error message......I really wonder if Quark cares or know that this is an issue. (It has been going on for years!...literally!) If there is a 4 page thread on this forum with folks who have the problem how many Quark users in total do you think there are who are suffering from this issue who remain silent?

On the other hand mybe we are the only people using Quark who make advanced enough designs to make the error come up.....:(

Hi All. Believe me, Quark knows about this issue. I have run this all the way up the ladder to the head of Customer Service. And SHE gave me the "next release will solve all the problems" BS. I have two words for everyone one here. In Design. Or is that one word?? Anyway........I agree that Quark shows no real interest in helping solve this problem. I stick to my original post. Class Action Lawsuit.

Yeah InDesign would fix it and yet I can't bring myself around to liking it. sad...sad...

So, thats it? WTF £1000 and, thats it? Thanks for all your help and stuff guys, us against the world eh! :lol:

Hi Guys! Im WAY over deadline with my wallplanner - its nearly march! Is there anyone here who has the Q2ID plugin for indesign? I really need my quark 8 file converting to a indesign file or exporting to a PDF If anyone can help me i can either pay in webspace/hosting or i can pay cash/favors/free advertising (i own 50 websites) I just really need to get this design exported so i can send it to the printers! PLEASE HELP!

Hi dijol, Send me the files and I'll try to make you a PDF. twoloonmedia@yahoo.com

Thanks for your offer twoloonmedia! At least some of the quark community are willing to help each other! I thought i would go back to basics, and i opened last years wallplanner, made no changes, exported.. AND IT WORKED! Hmm SO between taking my old file, and editing it to make the new one, something has happened that quark doesnt like.. BTW there are no drop shadows on my file, only transparent layers... So i started with the bg image, i opened the OLD bg image, and the NEW bg image.. they were both BMP's, but the old one was 100dpi, whereas the new on was 300dpi, and the dimensions of the new one were not the same as the old one, so i made them the same physical size, the same resolution, exported, imported it into quark.. Tried to export to PDF again, and BINGO! It works! WOOHOO!

Hi, just had the same problem with opening a file.  Phoned Quark support and managed to fix the problem, here is a copy of what they sent me.  It involves uninistalling the 7.3 i was on and installing a fresh copy of 7.5 also disabling some xtensions.  I was on WinXP SP2 + Quark 7.3

I hope this might help someone out there :)

Shane.

"Thank you for contacting Quark Technical Support. I would suggest you to uninstall the copy of QuarkXPress 7 completely from your machine and then perform the fresh installation. Procedure Navigate to Control Panel > Add and Remove Programs > Uninstall QuarkXPress 7 Remove the following three Quark folders from your hard drive. C:\Documents and Settings\All Users\Application Data\Quark C:\Documents and Settings\user name\Application Data\Quark C:\Program Files\Quark\QuarkXPress 7 Also, search your machine with word ‘Quark’ and if you find any instance of it, please delete it. Restart your machine and do the fresh install of QuarkXPress 7.5 Install QuarkXPress 7.5 from the link below.

 

WIN (270MB)

http://files.quark.com/download/QXP/qxp4603_installerwin.zip

MAC http://files.quark.com/download/QXP/qxp4603_installermac.dmg After installing QuarkXPress, when you will launch it will prompt you to activate it. On that window you will have an option “Enter Activation”, select that and click activate. You will get some sets of digits on the screen, it is the installation code, which you have to sent it to us at activation@quark.com  And we will respond back with that activation code which you will fill in the white boxes given below the installation code and click activate. Your QuarkXPress will be activated. After activating quit QuarkXPress and follow the steps given below. “   Go to > C: Drive > Program files > Quark > QuarkXPress 7.5 > create a new folder “Preferences” P in upper case  “   Go to > C: Drive > Program files > Quark > QuarkXPress 7.5 > Xtension folder > move “Vista.xnt” “OPI.xnt” to the xtension disabled folder.  

Now restart the machine, launch QuarkXPress 7.5 and see the results."

Ha Ha Quark 8 OS X 10.5.7 after working through all the suggestions up to this one - this worked - unbelievable! This forum doesn't seem to work with Firefox - is that just me? Thanks Ritaworks ....................Ritaworks suggestion follows.......................... I'm using Quark 7.5 on desktop iMax OS X 10.5.2. After 2 days of fighting with this - here's what worked. Under FILE select PRINT The Print Layout dialog box comes up. Choose PRINTER A smaller dialog box comes up. Choose PREVIEW It flips back to Print Layout dialog box Choose PRINT When the "insufficient memory…" mesage comes up, Choose CANCEL and W A I T. The preview eventually displays and can be saved as PDF or several other formats. Let me know if this works for you.

I spotted this thread earlier today after encountering the same issue with Xpress 8.12 under WinXP SP3, so it has most definitely *NOT* been resolved in the latest update.

I should explain (in case anyone from Quark is listening), that I am not an inexperienced tyro, having used QX consistently for professional design and print since version 3.0 on both Macs and PC. 

Having successfully used the transparency feature in Xpress on several jobs until today, it seems to me that what makes it fall over is the number of elements on which it is used, and/or the size of any background images to which such effects are applied.We had placed several coloured pic boxes on top of an 80MB cmyk background eps and then placed text boxes over those with drop shadow applied to the text. Quark did not like it one bit and refused to print the job or export to PDF. 

After much faffing around with no worthwhile improvement, I eventually saved the dps as two separate EPS's, brought them into Photoshop and re-created all the fancy stuff in PS, before saving out as a flattened EPS and bringing that back into the Xpress document. As you might guess: problem solved. Which kind of defeats the object of providing tools one cannot properly use, doesn't it?

It is not impossible that one or more xtensions compound this issue (or perhaps even cause it?), but without turning them all off and going through the laborious task of re-enabling them one by one after trying to print, there is no way to know. If someone has the leisure to do that I'd be interested to hear the results. Xtensions have always cause grief in Quark as all long-term users will know only too well. It would be strange if they were now all magically well-behaved.

 The lesson I've learned is that, whilst QX 8.12 may save some time in allowing the user to create effects that would otherwise require several roundtrips into Photoshop, unless these effects are kept to a minimum it really is no more productive a page layout application than version 4.11 was - which we still use BTW!

Maybe it will all get fixed in version 10?!!

 

p.s. Although the forum does work with Firefox typing is a bit hit and miss. But as I am not about to start using any Microsoft browser I can live with that!

 

 

Xpress 8.1 gives you the option of Exporting to PDF and keep transparency Native, this effectively shifts the heavy maths of flattening downstream to either Acrobat Pro or a RIP. Its not a fix, but if your printer is comfortable with native transparency it can reduce your faff time considerably.

That's all very well (and thanks for the tip)...but if Quark crashes on exporting to PDF that rather defeats the object, doesn't it?

 

Having spent the best part of a day trying to RIP a job with very minimal use of transparency I have concluded (reluctantly) that this 'feature' is best avoided in production work.In short, I've instructed our guys to stick to creating transparency in Photoshop!

 "but if Quark crashes on exporting to PDF that rather defeats the object, doesn't it?"

Yes

But because the maths is a lot simpler its less likely to crash 

I know the last time someone posted something to this thread was several months ago, but it didn't seem like the issue was resolved. Did anyone try upping the cache in preferences –– PDF? I was getting this error message when I was trying to print out a large banner to a post script file and when I upped the cache to 500 it went right through.