Quark Forums

Hi there.

I have a document that crashes my quark every-time I try to open it? Anyone have any ideas?

Regards
Peter


The following report information is listed:


Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 com.quark.QuarkXPress 0x0044aaf4 LayoutSpaceIO::ReconnectTextBoxes(SpreadBox*) + 504
1 com.quark.QuarkXPress 0x0044a348 LayoutSpaceIO::PostReadBoxes(unsigned long, ScrollBox&) + 140
2 com.quark.QuarkXPress 0x004846e8 FormatIO::ReadDocRecord(short, std::map<unsigned long, unsigned long, std::less<unsigned long>, std::allocator<std::pair<unsigned long const, unsigned long> > >&, unsigned long&) + 384
3 com.quark.QuarkXPress 0x0048439c FormatIO::ReadProject() + 796
4 com.quark.QuarkXPress 0x00483294 FormatIO::DiskRead(Project**, docrecord**) + 756
5 com.quark.QuarkXPress 0x001bc83c ReadDocFSp(FSSpec*, short, unsigned long, unsigned long, short) + 528
6 com.quark.QuarkXPress 0x00194edc OpenDocFSp(FSSpec const&, short) + 1548
7 com.quark.QuarkXPress 0x00469688 DoCommandOpen(unsigned char&) + 336
8 com.quark.QuarkXPress 0x00469b30 DoCommandMacCore(long, unsigned char&, bool, bool, ScrollBox&) + 1084
9 com.quark.QuarkXPress 0x00468594 DoCommand(unsigned long, bool) + 348
10 com.quark.QuarkXPress 0x006474a4 CMD_Menu::Do() + 84
11 com.quark.QuarkXPress 0x00641160 CMD_Queue::Do() + 104
12 com.quark.QuarkXPress 0x00010830 docommand(long) + 48
13 ...ess.XTensions.DejaVu.Bundle 0x06d95348 HandleCommandCallback(xthandlecommandrec*) + 112
14 com.quark.QuarkXPress 0x00534358 xtdocallback + 400
15 com.quark.QuarkXPress 0x005340dc xtcallback + 664
16 com.quark.QuarkXPress 0x00469294 ProcessXTStuff(long&) + 248
17 com.quark.QuarkXPress 0x00468528 DoCommand(unsigned long, bool) + 240
18 com.quark.QuarkXPress 0x00010818 docommand(long) + 24
19 com.quark.QuarkXPress 0x0048ef58 XPressCmdHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 524
20 com.apple.HIToolbox 0x9329a934 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 692
21 com.apple.HIToolbox 0x9329a08c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 372
22 com.apple.HIToolbox 0x932a0e90 SendEventToEventTarget + 40
23 com.apple.HIToolbox 0x933197e8 SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 380
24 com.apple.HIToolbox 0x933496a0 SendMenuItemSelectedEvent + 136
25 com.apple.HIToolbox 0x933495a8 FinishMenuSelection(MenuData*, MenuData*, MenuResult*, MenuResult*, unsigned long, unsigned long, unsigned long, unsigned char) + 144
26 com.apple.HIToolbox 0x93330a54 MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 404
27 com.apple.HIToolbox 0x9333053c MenuSelect + 100
28 com.apple.HIToolbox 0x9332c7b0 HandleMouseEvent(OpaqueEventRef*) + 84
29 com.apple.HIToolbox 0x933304c4 StandardMenuBarEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 56
30 com.apple.HIToolbox 0x9329a934 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 692
31 com.apple.HIToolbox 0x9329a08c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 372
32 com.apple.HIToolbox 0x932a0e90 SendEventToEventTarget + 40
33 com.apple.HIToolbox 0x934903fc HandleMouseEvent(OpaqueEventRef*) + 388
34 com.apple.HIToolbox 0x932a11fc ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 496
35 com.apple.HIToolbox 0x9329ab84 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1284
36 com.apple.HIToolbox 0x9329a08c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 372
37 com.apple.HIToolbox 0x932a0e90 SendEventToEventTarget + 40
38 com.apple.HIToolbox 0x932e1c04 ToolboxEventDispatcher + 92
39 com.apple.HIToolbox 0x932e1b90 HLTBEventDispatcher + 16
40 com.apple.HIToolbox 0x932e0148 RunApplicationEventLoop + 148
41 com.quark.QuarkXPress 0x0048a930 main + 300
42 com.quark.QuarkXPress 0x000038d0 _start + 380
43 com.quark.QuarkXPress 0x00003750 __code_start__ + 48

Not looking at your crash report, are you sure it is the document and not a font.
Can you open the file [u:91dac9ee6b]without[/u:91dac9ee6b] any fonts loaded?
That is usually the first thing I look for.

I closed all the fonts down and the document still crashed my quark when I tried to open it. I also tried to open the file on a few other machines and had the same result?

Sorry, I too can't read crash logs, but has the file got any images placed? If it's not fonts, then it's usually a corrupt image.

Try dragging out a pallette, e.g. Colours, so it covers the whole screen, then see if the file opens. If it does, then it is displaying an image that is causing the problems.

You can force all images to update by opening it with (I think) the option key held down and this sometimes solves the problem.

 I found a similar crash logged in our system. It appears that some of the boxes in the project are corrupt. I am not sure what caused this to happen, however, our engineers did some work to repair this state in QuarkXPress 7. Where I could not open the document I found in 6.x directly without crashing, I could open the document in 7.x. Once opened in 7, I was able to export back to version 6. I could then open the doc using 6.x.

Hope this helps,

Scott Wieseler
QuarkXPress Technical Product Management 

 I have several documents with similar problems. Can't open with any machine. I even tried with QX 7. Still no luck.

 

Here is part of my crash log.

Date/Time:      2008-09-29 14:48:40.116 -0400
OS Version:     10.4.11 (Build 8S165)
Report Version: 4

Command: QuarkXPress
Path:    /Applications/QuarkXPress 6.5/QuarkXPress/Contents/MacOS/QuarkXPress
Parent:  WindowServer [55]

Version: QuarkXPress version 6.50 (6.50)

PID:    232
Thread: 0

Exception:  EXC_BAD_ACCESS (0x0001)
Codes:      KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0   com.quark.QuarkXPress              0x0043df98 BaseOEViewMgr::HiddenTextXTMissing(short, short, unsigned short) const + 56
1   com.quark.QuarkXPress              0x00483ea0 FormatIO::ReadCommonData() + 2388
2   com.quark.QuarkXPress              0x004830cc FormatIO::DiskRead(Project**, docrecord**) + 728
3   com.quark.QuarkXPress              0x001bc4b8 ReadDocFSp(FSSpec*, short, unsigned long, unsigned long, short) + 528
4   com.quark.QuarkXPress              0x00194b5c OpenDocFSp(FSSpec const&, short) + 1548
5   com.quark.QuarkXPress              0x00203820 openthis(FSSpec&, long, short) + 316
6   com.quark.QuarkXPress              0x00203f58 openprintevent(AEDesc const*, AEDesc*, long) + 1664
7   com.apple.AE                       0x91500960 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 208
8   com.apple.AE                       0x915007fc dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
9   com.apple.AE                       0x91500654 aeProcessAppleEvent + 284
10  com.apple.HIToolbox                0x9329f2e0 AEProcessAppleEvent + 60
11  com.apple.HIToolbox                0x932e2f88 ProcessHighLevelEvent + 140
12  com.apple.HIToolbox                0x932e2ee0 StandardApplicationEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 328
13  com.apple.HIToolbox                0x9329b934 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 692
14  com.apple.HIToolbox                0x9329b08c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 372
15  com.apple.HIToolbox                0x932dad5c CallNextEventHandler + 60
16  com.quark.QuarkXPress              0x0048f90c XPressAEHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 144
17  com.apple.HIToolbox                0x9329b934 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 692
18  com.apple.HIToolbox                0x9329b08c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 372
19  com.apple.HIToolbox                0x9329af08 SendEventToEventTargetWithOptions + 40
20  com.apple.HIToolbox                0x932a22cc ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 704
21  com.apple.HIToolbox                0x9329bb84 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1284
22  com.apple.HIToolbox                0x9329b08c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 372
23  com.apple.HIToolbox                0x932a1e90 SendEventToEventTarget + 40
24  com.apple.HIToolbox                0x932e2c04 ToolboxEventDispatcher + 92
25  com.apple.HIToolbox                0x932e2b90 HLTBEventDispatcher + 16
26  com.apple.HIToolbox                0x932e1148 RunApplicationEventLoop + 148
27  com.quark.QuarkXPress              0x0048a76c main + 300
28  com.quark.QuarkXPress              0x00003f00 _start + 380
29  com.quark.QuarkXPress              0x00003d80 __code_start__ + 48

 Hello Rody,

 Please contact Quark Technical Support regarding this problem, or PM me with your contact information, so we can try and assist you further.

You may also email Technical Support directly at:  techsupp@quark.com

Please let me know if you have any further questions.

Regards,

Aditya