Quark Forums

XPert Tools Pro Xtensions all fail to load in second Mac User Account:
Mac OS X 10.4.11, Quark 7.31 XTP 2.2

Everything works fine in 1st User account. In second User Account, everything works except that an XTension loading Error is generated for all XTP XTensions. No XTP Preference files are created in the USER/Library/Preferences/Quark 7.0 folder in second User Account.

Any suggestions appreciated. (Quark Tech support failed to help w/1st call in).

Thanks, Paul

Quark Tech Support has identified this as a Defect (2nd call). There is no fix at this time. A workaround is to replace the XTensions from the installer at the start of each account switch - not optimal, but it does work... -Paul

This happens to my designers a lot, they are all on network accounts, the extensions will work fine for a while until quark crashes, then the next time they open quark all the Xpert Tools fail to load, trashing prefs and re-setting permissions has no effect, I can't expect them to re install after every crash, this must be related to permissions somehow but I can't figure it out

i have got the same problem, my solution was to delete the Xpert.prf files located in users/account/library/preferences/Quark/QuarkXpress 7.0 and reboot

caution : not the library folder at the root of your hard drive
hope that helps
jacques

 Got it to work correctly in both user accounts on our Intel mac. I first attempted to change the permissions on them to:

Owner: System, R&W, Group: staff, R&W, R&W, but it still didn't work. Tried to toss the prefs, didn't help. So I removed the Xpert Xtensions, logged in using the root user account - the Main system administrator, not just Administrator. From that account, I reinstalled the Xpert Xtensions, then selected them all and changed the permissions on Access and Others to Read & Write. The extensions now launch in all users with no problems.

 I've even had issues in the past with Quark 7 installs where I had to log in through the root user to install Quark 7. I believe that software should be installed this way anyway, but most users do not do this. Many don't even know what a root user is.

 I hope this helps someone in need.

Murphy- 

This helped me a lot. Thank-you!