...unless you are sure you have found the right one. 
Dear user of Quark products,
we provide these forums here as a community platform between users and also to hear your feedback, your issues, your suggestions etc..
To channel your feedback we have divided these forums in different topics:
This one here (Sofa Threads) is for discussions around Quark, the industry, the market and chats between users; and NOT for answers regarding QuarkXPress functionality, printing issues etc.
Therefore in this particular forum (Sofa) you won't find many posts from Quark employees. In the topic-specific forums there are - beside really helpful and knowledgeable users of Quark products - many Quark employees participating; trying to help or giving tips & tricks.
You find forums for these specific topics here, e.g. (click to navigate there):
- Installing QuarkXPress
- About general issues, questions, functionality in QuarkXPress 7
- General issues, questions, functionality in QuarkXPress 3, 4, 5, 6
- PDF creation in QuarkXPress
- Printing and PostScript topics in QuarkXPress
- Imposing inside QuarkXPress or Acrobat
- Creating SWF (Flash) inside QuarkXPress
- Suggestions for future products and current improvements
(and many more)
However, if you have an urgent technical issue, instead of posting in a forum probably the best thing to do is to contact Quark's free Technical Support directly:
DE: http://euro.quark.com/de/service/desktop/support/german_support.html
FR: http://euro.quark.com/fr/service/desktop/support/french_support.html
UK: http://euro.quark.com/en/service/desktop/support/english_support.cfm
US: http://www.quark.com/service/desktop/support/english_support.cfm
Bottom line:
Of course you are welcome to write here, if you are sure you want the Sofa discussion. We'd love to hear from you!
Best regards
Matthias