Quark Forums

I'm using it daily because I started projects with it before encountering the problems. But I am also encountering crashes daily... still. The biggest remaining offender seems to be when I try to adjust the size of an image using the picture box pull handles. Since I also use InDesign, it's sort of a habit and I often catch myself (too late) double-clicking and adjusting image size with the handles. Sometimes it works fine. But just when you think it's finally healed itself (since there's been no update or patch), BLAM! It crashes. I'm so tired of being upset that it has become something of a joke. Or hey... maybe it's actually driving me crazy! Hee-hee! Yeah that's it! Quark has finally pushed me over the edge! Thanks!

TenthLetter:

This is to answer my own question. After many crashes trying to open files in both Quark 7.5 and in 8, I trashed all the preference files and restarted and all seems to work at the moment. I wish to thank Sirish Nair at Quark for his quick email to discuss my problem. Seems most Quark problems can be solved by trashing the preferences.

If you can recall, how many QXP8 preference folders / files did you have to remove to the Trash, and what were they ???

Where were they ??

Binky

TenthLetter wrote:

>> my Quark 8 now crashes when I try to append <<Colors>> without a document open so that certain colors that I use in many documents would appear in the <<Colors>> window when I make a new documnet. Anyone else have the same prolbem? Doesn"t happen when I append the <<H&J>> with no document open. Anyone else with this crash? <<

 YES ............. even just when I try to 'edit colours'

And I'm a WinXP user, but not an XP techie. All this talk of removing preferences and profiles (wherever I'll find those) leaves me baffled. If my expensive new car kept stuttering to a halt, I don't try removing bits of the engine. It goes back to the dealer to be fixed pronto under warranty.

The fact that previous versions of Quark worked fine on my PC tells me that the problem is under the new Xpress model's hood.

'Get it fixed or I want my money back' should be our stand.

Ugh. Crashiest version ever. Even after the update. Just too bad is all I can say. I love the improvements but ultimately, the time lost to 8's erratic behavior cancels their worth. To anyone who might be contemplating the upgrade to 8, I have to say (after a real effort to make it work) don't waste your money. Stick with 7.5 or move on to that other program. Sorry.

 Would you care to list the issues that you have been having, and, if necessary, enter into some sort of dialog with Quark to get them resolved?

I've listed them throughout this note which I started back when I first received the program. They are still the same, or at least appear to be. It's too busy for me to take the time to get in touch with Quark right now. When things quiet down a bit, I'll look into it again. Or perhaps by then there will be another patch.

 Quark crashes when I use the image resize handles too.

And I never know when it's going to happen. I have started appending troublesome documents and this seems to have 'fixed' the pdf errors I was getting, but appending documents when they act up will get really unproductive. Especially as this process can change aspects of the layout that might alter approved artwork.

 Anyway, I would be very interested to hear what is being done about the picture resizing issue. I have sent countless reports to Quark and I find it dispiriting that nobody reports back. I'm particularly interested because I didn't upgrade to 8, so I don't have a fallback position unless Quark were to ship me 7 out of the goodness of their hearts - I could be forced to go to InDesign if the pdf and crashing issues aren't resolved properly.

 

 [EDIT] removing full res preview prf seemed to help. I haven't had any crashes so far with the document that was giving me so much grief. Fingers crossed this could have sorted it. 

  

Graham PM (Quark):

 Would you care to list the issues that you have been having, and, if necessary, enter into some sort of dialog with Quark to get them resolved?

Graham, easier said that done. I have reported many issues, and even worked directly with senior tech support, only to be told that a major flaw fix won't be included in the now released 8.01. That maybe the next fix patch. That does not cut it in a production environment. I long for the days when quark actually mailed me a patch on disc (floppy) that fixed an issue I was having. Got it 1 day after I called with the bug. Now, they get reported, and into your system, but there is no resolution. So, in addition to having to deal with the issue itself and the time lost, now we are taking the time to send to you, document the flaws, and more time is lost without a fix. I firmly believe that quark is compiling a database of flaws to work out of version 9, with nothing but callous disregard for the issue now, and the user.

THAT is why we have moved on to "other" programs. And to tell you the truth, we will not look back. Every day I use the other program I find another feature that just puts distance between them and quark.

Hi tinsnip

Same problem on my G5 (Dual 2.5 GHz, 4GB Ram, OS X 10.4.11). Quark 8 crashes (sometimes, not regularly) when I resize a picture by grabbing the handles. Sometimes, it crashes on quitting. After a crash occured, I sometimes can start the app again, sometimes have to remove all the preferences. Then I have to reimport all my output styles and reset my settings. That is very annoying. I work as a graphic designer and use Quark every day for at least 8 hours. Every 3 to 4 days, I have that crashing situation...

The preferences I have to remove are the following:

~/Library/Preferences/com.quark.QuarkXPress.plist

~/Library/Preferences/Quark/QuarkXPress 8 ((entire folder))

I am trying the method described earlier in this thread (creating a folder called "Preferences" within the Quark app-folder and erasing the unneeded ColorSync profiles. We'll see what it brings.

mattkrickel

I am crashing almost every day now. I thought dumping the preferences had fixed the glitchy time-outs and crashes, but nope...I get sporadic crashes performing routine maneuvers and it is SO FRUSTRATING. Haven't had this type of crashing since Quark came on the market and you had to save every 5 minutes and PRAY everytime you hit command+S.

This is ridiculous, and the fact that no updates or information is coming our way is so annoying. And they wonder why they are losing market share to InDesign.

 I just tried to print to a PDF and got "Could not access Quark preferences file, -12" error message. How insane.

 To have to dump preferences and restart 10-20 times a week is not acceptable to me.

 I am crashing during "select all", enlarging picture boxes, importing or updating images, even selecting entire groups of text and cutting....There is no rhyme or reason to it.

 Another day another Quark crash problem. Today the problem is trying to add or delete a color [Edit > Color] which will crash Quark 8.02 every time without any thing on the page.
I do have about 60 colors in the Quark color chooser that come up when I start each project. I could alter the color master color file [when you have Quark open but no document oopoen}Yesterday the font right after I upgraded to Quark 8.02 but since then the profiles have changed and now the [Edit > Color] crashes.

 Yesterday the font Fomata would only show the condensed fonts as small caps fonts and I couldn't change it. I tried changing the font formating but that wasn't the problem I reinstalled
the font and it still doesnt work. 

Way too many crashes in Quark 8.02. I am spending too much trashing the preferences and removing the colorsync profiles. The program is supposed to work for me not me for it.
I am going back to Quark 7.5. The cute handles are not enough to make this a far better application.
TenthLetter

I know this is not a direct answer to the person who asked the original question, but it points to the fact that the problem may lie with their setup in some way.

 We have two Mac G5s running 10.4.11. They have both been running Quark 6.5.2 for several years. We recently upgraded them both to Quark 8 and we have not had any faults or problems with crashing. In fact I find Q8 better and smoother than the old 6.5.2, and it doesn't cause me to hold my breath every time I open a document.

 Thanks for your reply. I am glad you are having a good experience with Quark 8.02. Many of us are not. My Quark 8.0 worked perfectly. My computer crashes when I try to edit the colors that appear at start-up [Edit>Colors} from the menu. Editing the colors crashes the program every time. I still don't think there was a great deal of innovation in the upgrades over Quark 7.5 although the big blue handles are easier to find. Maybe it is how I work but Quark 7.5 was the best for me and never crashed. Never had to worry how many colorsync preferences I have in the colorsync folder which could be limiting if you have several printers and scanners hooked up to your computer.
Best regards,
Tenthletter

 @Fredric: what version of Suitcase are you using? Please try removing the Suitcase Xtension(unless its suitcase 2) from the Xtensions folder, and then try to launch QuarkXPress.

Let me know if you still face a problem with crashing.

I have Quark 8.0 and I just went to open it and it get's as far as the quark graphic and then suddenly quits, I reinstalled but still have the same problem. Below is what the report says, HELP, I am on deadline and i can't open my program. Process: QuarkXPress [174] Path: /Applications/QuarkXPress 8/QuarkXPress.app/Contents/MacOS/QuarkXPress Identifier: com.quark.QuarkXPress Version: 8.0 (8.0) Code Type: X86 (Native) Parent Process: launchd [68] Date/Time: 2009-03-10 15:03:33.334 -0400 OS Version: Mac OS X 10.5.6 (9G55) Report Version: 6 Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000014a03000 Crashed Thread: 0 Thread 0 Crashed: 0 com.quark.QuarkXPress 0x007bfc42 SwapResourceTOOL_80(void*, unsigned char, unsigned long, short, void*) + 286 1 com.quark.QuarkXPress 0x007bfd4e SwapResourceTOOL(void*, unsigned char, unsigned long, short, void*) + 204 2 com.quark.QuarkXPress 0x007bfee8 SwapResource(unsigned long, unsigned long, short, void*, unsigned long, unsigned char, void*) + 302 3 ...ple.CoreServices.CarbonCore 0x94c46ab0 CoreEndianFlipData + 158 4 ...ple.CoreServices.CarbonCore 0x94c68002 vCheckLoad + 570 5 ...ple.CoreServices.CarbonCore 0x94c67bc7 GetResourceCommon + 177 6 ...ple.CoreServices.CarbonCore 0x94c69130 GetResource + 41 7 com.quark.QuarkXPress 0x00098976 XPressToolPalette::XPressToolPalette(PaletteInfoRec&, ToolPaletteManager&) + 94 8 com.quark.QuarkXPress 0x000994b9 ToolPaletteManager::NewToolPalette(PaletteInfoRec&) + 123 9 com.quark.QuarkXPress 0x00099628 ToolPaletteManager::Init() + 176 10 com.quark.QuarkXPress 0x004fc0e4 xpresssetup_cb(xtsetuprec*) + 470 11 com.quark.QuarkXPress 0x009e4f28 xtdocallback + 454 12 com.quark.QuarkXPress 0x009e57d1 xtcallback + 933 13 com.quark.QuarkXPress 0x00a74a33 XTEng::XTCallback::SendCallback(XTEng::XTension*, XTEng::XTEngine*) + 97 14 com.quark.QuarkXPress 0x00a72e12 XTEng::XTension::Setup(XTEng::XTCallback&) + 58 15 com.quark.QuarkXPress 0x00a785d3 XTEng::XTManager::SetupXTs(XTEng::XTCallback*) + 81 16 com.quark.QuarkXPress 0x00a7863b XTEng::XTAppXTMan::SetupXTs(XTEng::XTCallback*) + 25 17 com.quark.QuarkXPress 0x00a76e81 XTEng::XTManHandler::SetupXTs(XTEng::XTCallback*) + 115 18 com.quark.QuarkXPress 0x00a75cd1 XTEng::XTEngine::SendSetup() + 165 19 com.quark.QuarkXPress 0x00a76272 XTEng::XTEngineBridge::InitXTs() + 118 20 com.quark.QuarkXPress 0x00a775ec XTEng::XTEngineHandler::InitXTs() + 118 21 com.quark.QuarkXPress 0x0008da56 InitXTensions() + 32 22 com.quark.QuarkXPress 0x00501581 initialize() + 19029 23 com.quark.QuarkXPress 0x001b179d main + 145 24 com.quark.QuarkXPress 0x00001fba _start + 216 25 com.quark.QuarkXPress 0x00001ee1 start + 41 Thread 1: 0 libSystem.B.dylib 0x965ea906 kevent + 10 1 ...ple.CoreServices.CarbonCore 0x94c7c0a3 PrivateMPEntryPoint + 56 2 libSystem.B.dylib 0x965eb095 _pthread_start + 321 3 libSystem.B.dylib 0x965eaf52 thread_start + 34 Thread 2: 0 libSystem.B.dylib 0x965ba226 semaphore_timedwait_signal_trap + 10 1 libSystem.B.dylib 0x965ec1ef _pthread_cond_wait + 1244 2 libSystem.B.dylib 0x965eda73 pthread_cond_timedwait_relative_np + 47 3 ...ple.CoreServices.CarbonCore 0x94c5cdd2 TSWaitOnConditionTimedRelative + 246 4 ...ple.CoreServices.CarbonCore 0x94c5cbb2 TSWaitOnSemaphoreCommon + 422 5 ...ple.CoreServices.CarbonCore 0x94c8d9c8 TimerThread + 74 6 libSystem.B.dylib 0x965eb095 _pthread_start + 321 7 libSystem.B.dylib 0x965eaf52 thread_start + 34 Thread 0 crashed with X86 Thread State (32-bit): eax: 0x00002252 ebx: 0x007bfc90 ecx: 0x00005222 edx: 0x00000000 edi: 0x14a02ff0 esi: 0x14a03000 ebp: 0xbfffebd8 esp: 0xbfffebc0 ss: 0x0000001f efl: 0x00010202 eip: 0x007bfc42 cs: 0x00000017 ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037 cr2: 0x14a03000 Binary Images: 0x1000 - 0x1947ff7 +com.quark.QuarkXPress 8.0 (8.0) /Applications/QuarkXPress 8/QuarkXPress.app/Contents/MacOS/QuarkXPress 0x47d0000 - 0x47dffff +libQXString.XC.r.dylib ??? 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(???) /usr/lib/libgcc_s.1.dylib 0x95584000 - 0x955e0ff7 com.apple.htmlrendering 68 (1.1.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering 0x955e1000 - 0x95600ffa libJPEG.dylib ??? 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