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"The application preferences file is damaged . . ."

Last post 08-10-2010 11:25 AM by Orlando. 3 replies.
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  • 09-23-2008 8:23 AM

    "The application preferences file is damaged . . ."

    When I tried to open Quark this morning (7.3 on a PC), I received the following error message:

    "The application preferences file is damaged. Please remove it and re-launch QuarkXPress. [297]"

     After I click "OK," I get a second message that says, "Unexpected end-of-file encountered. [-39]"

    Where do I find the preferences file mentioned in the first error message, and is it saying I need to delete the file? And am I correct in assuming that I'll need to reset my preferences afterwards?

  • 09-23-2008 11:56 AM In reply to

    Re: "The application preferences file is damaged . . ."

    Hi Jonathan, You need to recreate the Preferences of QuarkXPress. For that navigate to C:\Documents and Settings\Your user\Application data\\Quark Rename the folder from QuarkXPress 7 to old QuarkXPress and Relaunch QuarkXPress. Yes you need to reset all the Preferences of QuarkXPress afterwards. Note: Application data is hidden folder. You need to unhide that folder from Tools>>folder options>>View tab>>Show hidden files and folders.

     

    Regards,

    Vikas Chopra
  • 09-23-2008 12:07 PM In reply to

    Re: "The application preferences file is damaged . . ."

     Thanks for the input. I actually already solved the problem (found the answer on a blog), but I believe the solution was exactly what you're also saying. Thanks for taking the time to comment!

  • 08-10-2010 11:25 AM In reply to

    Re: "The application preferences file is damaged . . ."

    Hi my name is Orlando and right now i have the same problem you had before , but i don't understant how to fix this. I'm not very good with computer, i really apreciate if you can explain me step by step, please

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