Quark Forums

This is an odd request but I've been having daily kernal panics on a MacBook - Intel 2,2 with 4Gb ram. I'm trying to eliminate the issues that might make the Mac crash and been keeping my own daily log. It seems after two weeks that when it crashes, I'm using 7.3.1. It may not be Xpress, and I sincerely hope not, as I use it 24/7, but having tested the ram, and eliminated most other things, I thought the Forum might help me if anyone else has had similar problems. I've been documenting what programs I've been running and what has been connected to USB/Firewire ports. I'd be grateful for any comments from other MacBook/Quark users. Thankyou

You didn't mention what OS you are using, but if its 10.5, you might want to update your Quark to 7.5.

Processes, such as XPress/ Microsoft Word, etc, work in a sandbox and cannot cause a kernel panic. I have not seen one of those in years, and I do very evil things with XPress every day 

If it is a kernel panic, then in my experience it is almost always a hardware issue.. connecting USB drives, loose RAM, etc.

However, if what you are seeing  is a KERN_INVALID_ADDRESS crash, that is not a kernel panic at all, but a crash in process space. If that is the case, then you will have a log of that in ~/Library/Logs/CrashReporter/QuarkXPress which you can send to technical support.

 

Thanks for that! I've got so much on I didn't realise that Quark had upgraded to 7.5. I'll give it a whirl and see what happens. I've had my MacBook live all day at home with no crashes (and no usage either) so I'm still trying to see what's causing the problems. I did take out the Crucial ram chips and cleaned the contacts, but I don't know yet if that's made any difference. I had been using both the two usb inputs but changed one of the drives to a firewire, but it still crashed. The only common denominator was Quark. Sadly Apple have a driver problem with the last update on Leopard so I'm not using the LCD monitor so I can now rule that out. In the meantime I'm now downloading 7.5 and we will see what happens. I do appreciate the comments - thank you. Barry