Quark Forums

When I originally received my latest Quark Xpress 8 upgrade disk (I upgraded from 7.x), I first installed the OS X version on my iMac. As expected, after inserting the disk into my CD/DVD drive, the auto-installer launched and began the installation process. At the completion of the process, the final screen acknowledged a successful installation. So everything progressed as expected in this case.

 However, quite unexpected was the problem that I encountered upon the insertion of each of those same disks into my DVD on my Windows XP system. The DVD drive began reading the inserted disk but surprisingly no auto-install app launched. I decided to examine the disk contents to see if I could find a setup program, a .exe file or an .msi file. To my surprise the upper-most directory contained none of the aforementioned files. That certainly explained why the auto-installer was not working as it did on my iMac.What's not clear is why both disks are labelled with MAC & WINDOWS, but only Macs are capable of activating the auto-install component (upon insertion) and completing a successful installation?

Since Quark Xpress 8 is a relatively new release at this point in time, I'm assuming that this discrepancy has not been discovered by many end-users. Can anyone tell me if they have successfully launched the auto-install app (WIN version) on the Quark Xpress 8 MAC/WIN disk on their Windows XP system? I have not been able to accomplish this normally simple task. And just where are those Windows version auto-install files (setup, .exe, .msi) located on the disk? They certainly don't appear to be located anywhere in the root directory.

And, just for the record, I'm aware that I can download a Windows version of Quark Xpress 8, which is what I wound up doing.

Hi, Steve,

Mac OS X actually has no autostart feature anymore, Apple disabled it (due to security reasons). Many Windows systems are configured in the same manner, so that autostart is not allowed work.

That said, the DVD contains both, Mac and Windows, all DVDs I have seen so far contain both. Your validation code is also cross platform, so you can install it (and activate it) on two different machines even cross-platform, though you are only allowed to use one installation at a time.

When you DOWNLOAD the installers, then you actually download a platform specific version, still you can activate cross platform, if you download both installers.

To sort out your installation issues, please contact our technical support, my colleagues are available most times over the holidays, see here:
http://forums.quark.com/p/20408/81818.aspx#81818

Best
Matthias

Here's a screen capture of the root directory of the Quark Xpress 8.01 DVD disk (labeled Windows & Mac) that I received directly from Quark. As you can see, there is no Windows setup file, .exe file or .msi file. If the Windows setup file is not located in the root directory, where is it located on this disk?

Hi Steve,

We tried the same at our end and it seems to be working fine, also it seems that our Tech support was able to resolve this issue for you.

Regards

Karam