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Project crashes only on close (7)

Last post 01-08-2009 9:32 AM by AD. 2 replies.
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  • 01-06-2009 2:58 PM

    • Henry
    • Not Ranked
    • Joined on 12-25-2008
    • Posts 14

    Project crashes only on close (7)

    I have started a multi-chapter book in QXP 7.2. One of the chapters, containing many images, started to crash QXP when I try to close it. It appears to be saved and opened without any problems. I tried to upgrade to 7.5, and I exported the only layout in the project to a new project, but the problem persisted. QXP crashes no matter whether the project is opened as part of the book or independently, but only when closing the project. Also, I get the following info in the log file:

    QuarkXPress Passport.exe caused an EXCEPTION_ACCESS_VIOLATION(Invalid Read) in module
    QuarkXPress Passport.exe
    at 001B:00850395, SharedBox::RemoveItemLockDependency()+00000085 byte(s)<SymGetLineFromAddr failed with 487>

    The only unusual thing that I noticed in the project itself is that a master page was mysteriously re-applied to a page with some pages re-ordered at the end. Has anyone encountered a similar problem?

    Please help! Many thanks in advance!

  • 01-07-2009 2:06 AM In reply to

    • Henry
    • Not Ranked
    • Joined on 12-25-2008
    • Posts 14

    Re: Project crashes only on close (7)

     In case anyone encounters the same problem, here's what seemed to help: I guessed from the log entry that the problem was caused by shared elements, so I deleted all shared content from the project, and the problem appears to be gone.

  • 01-08-2009 9:32 AM In reply to

    • AD
    • Top 50 Contributor
    • Joined on 07-26-2006
    • Posts 295

    Re: Project crashes only on close (7)

    You can also try appending layout to a new project or thumbnail drag, it works many times
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