Quark Forums

I have tried removing, reinstalling, upgrading and all the suggestions I have found on the forum here and else where.  The fix looks easy if you are on a Mac. Does anyone know how to fix this problem on a PC.

 Try to reset your QuarkXPress preferences, it can fix this problem as well. You will find detailed instructions here.

 I tried it but I am willing to try again.  Where were those instructions located?

 In Manuel's email, click on the word "here."

Hi, I wonder if cdean managed to fix his problem? I have the exact same problem. My PC is running Windows XP, and I've been using QuarkXpress 7.3 on it happily for the last two years. Now it won't open, giving the message that there is a load error in Color Manager.qrc

I've tried Manuel's suggestions about re-naming the preferences files and so on with no luck; also spent a long time on the chat with tech support so have also tried uninstalling and re-installing, have installed v7.5, and also installed the trial version of v8.12, but none of them work, all give the same error message as before.

I also tried to do a system restore back to a date when I was last using the programme successfully, but my computer said that it wouldn't run as there'd been no changes to the system since that point. 

As I'm self-employed, the support person's suggestion that I'll just have to get another computer to run it on, is not very helpful! Any better ideas?

Thanks, Mandy

Mandy,

That was a very helpful answer from support.  Unfortunately I didn't get any more creative help from support either.  They just said it should be working.  As a sad note I have only needed quark on the PC a couple of times and have just had the customer downgrade the file to 7, which I have on my macs.  The sad part is that Quark is no longer something we even suggest anyone buying.  Lack of concerned support being one of their biggest problem for the last 5 or 6 years.  Maybe it will work when I replace that machine with a windows 7 box. Someday maybe quark will listen to their customers.  Anything is posible.  I hope you find a good solution.

 Sincerely,

Chris

Thanks Chris for quick reply. I just had another live chat with the tech support people, who say they're still working on the problem but nothing to report yet. It's not very satisfactory. If we don't know the cause of the problem we've no way of knowing not only how to fix it but even whose fault it is and who to get cross with. I've only got the one computer and can't really justify buying another just to get a programme to work. I wonder if it will work with Windows 7 (I'm planning to bypass Vista as well)?