Joe, I am sorry to hear that our software causes you so much trouble! In regards of contacting us -- we have toll-free support lines, the live chat, email support with good response times, and this forum -- so what else could we do to be more accessible ? We are doing our best to solve our customer's issues quickly. I will be glad to solve yours if you can give me more details: operating system, version of QuarkXPress, the circumstances that produce the bombing...
Manuel S.
Technical Support Representative