Quark Forums

Had our tech guy in yesterday to install Quark 8.

He discovered that technical support is now  £20 per call!!!

 

I am absolutely disgusted!

Hello,

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Regards,

Gaurav Krishan

That's not good enough - a professional solution would have phone support without charging £20 a call. As a system administrator I'll be trying to move as many of our users as possible over to CS4 as they have good phone support that doesn't charge you or make you listen to advertising through 30minutes of hold time. Quark don't seem to like their userbase.

I'm not sure where you get the idea Adobe doesn't charge for technical support via phone. That's not true in the US, and their international site indicates the same for the UK, and I expect other countries as well. They already charged during the period when Quark was providing it for free. Given current economic conditions and industry norms, it should come as no surprise at all that Quark decided they couldn't continue to do so.

Actually the problem I was having when I discovered this was a problem with photoshop tiffs in quark so I wanted to speak to both companies about it - Adobe have a tech support line you can call on a standard uk phone number - 0207 365 0735 (and i think you can get the same on this number in the US: 800-642-3623) They were very helpful. The call probably cost less than £1 and I didn't have to get authorisation to use a company credit card to get support.