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Has anyone here actually called Quark about the Snow Leopard issues?

Last post 11-20-2009 5:28 AM by Matthias Guenther (Quark). 7 replies.
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  • 09-09-2009 8:21 PM

    • mSum
    • Not Ranked
    • Joined on 09-09-2009
    • Posts 14

    Has anyone here actually called Quark about the Snow Leopard issues?

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     From the admin post"Snow Leopard (OS X 10.6) / Windows 7"

    "QuarkXPress 8 and Snow Leopard (OS X 10.6)

    During our tests we found these issues with Snow Leopard and QuarkXPress 8.1:

    • (Mac OS 10.6 only) In an Interactive layout, if you create a Video object and choose a local (not external) movie file, then export the layout as an SWF file, the video displays incorrectly in the SWF file. (12450)
    • (Mac OS 10.6 only) If you try to export a layout as PostScript (File  > Print > Printer > choose Save as PostScript from PDF button) to a shared network location, the file prints to the default printer instead.  (7731)
    • (Mac OS 10.6 only) You cannot print a layout that includes in imported raster EPS file to an HP Color LaserJet®  5500 PS. (11549)

    Should you encounter other issues with QuarkXPress 8.1 on Snow Leopard, please contact our support."

    No mention of the fonts shifting issue. Has anyone contacted support about the font shifting issue? Quark was obviously unaware of it before SL came out and they show no evidence of reading their forums. A respone would be nice.

    If noone has contacted them about the type shifting issue then I might tomorrow, but I'm probably just going to get a BS response that 7.5 isn't supported under SL. And I'm not too keen on the idea of giving this compnay any more money right now.

     

  • 09-10-2009 9:22 AM In reply to

    Re: Has anyone here actually called Quark about the Snow Leopard issues?

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    Well... they are obviously NOT reading their own forum... since 3 days I am following those problems. Maybe during testing they did not focus on people that work with Quark porfessionaly... and need to earn money with the software. How can they advertize Quark 8.1. as 'fully compatible' and 'developed for Snow Leopard'? And still, NO REACTION AT ALL!
  • 09-10-2009 10:11 AM In reply to

    • mSum
    • Not Ranked
    • Joined on 09-09-2009
    • Posts 14

    Re: Has anyone here actually called Quark about the Snow Leopard issues?

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    I called and got what I expected , "Quark 7.5 isn't supported under OS 10.6."  I tried to tell them that people are haveing the same issues on 8.1 and I was told they will look into it.

     I urge anyone with 8.1 to call.

  • 09-10-2009 10:19 AM In reply to

    Re: Has anyone here actually called Quark about the Snow Leopard issues?

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    Probably get the same response. It's been well over 3 weeks now and there's no update or, fixes. That to me is very worrying :-(
  • 09-10-2009 10:32 AM In reply to

    • mSum
    • Not Ranked
    • Joined on 09-09-2009
    • Posts 14

    Re: Has anyone here actually called Quark about the Snow Leopard issues?

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    I know. I prefer Quark over InDesign, but it seems about once a year something like this comes up and I ask myself, "how is this company still in business?"

  • 09-12-2009 11:55 AM In reply to

    Re: Has anyone here actually called Quark about the Snow Leopard issues?

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    I just posted an update on these issues in the other thread:

    http://forums.quark.com/p/21884/88599.aspx#88599

    Dan Logan
    Product Manager, QuarkXPress

    Filed under:
  • 11-20-2009 3:23 AM In reply to

    Re: Has anyone here actually called Quark about the Snow Leopard issues?

    Locked Reply Contact

    And what about PDF print????

  • 11-20-2009 5:28 AM In reply to

    Re: Has anyone here actually called Quark about the Snow Leopard issues?

    Locked Reply Contact
    Hi, Miguel,

    MiguelRocha:
    And what about PDF print????
     

    The discussion is already continued here: http://forums.quark.com/t/21840.aspx#90097 and here: http://forums.quark.com/t/22286.aspx , please continue there.

    Thanks
    Matthias

    Matthias Günther
    Senior Product Manager
    Quark Software Inc.

    (Please note: As I am traveling frequently, answering your post might sometimes take longer)


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