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free tech support via telephone?

Last post 09-30-2009 2:26 AM by Navpreet. 3 replies.
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  • 09-22-2009 12:39 PM

    free tech support via telephone?

    Used to be there was free tech support on the phone. I thought it was good. The people there helped me with a couple of problems over the years. I looked for that number recently and couldn't find it, just one that cost money (per issue). Do I fail at site search? Or is the free phone tech support finished? 

  • 09-28-2009 2:48 PM In reply to

    Re: free tech support via telephone?

    Dear Sir/Madam,

    Please let us know the issues you have been facing with QuarkXPress so that we can assist you further.

    For free suppport you can also contact us through livehelp.quark.com.

     I would be eager to help you further once I have the details on the issues you have been facing.

    Regards

    Navpreet

    Quark Technical Support

    Navpreet
  • 09-29-2009 12:17 PM In reply to

    Re: free tech support via telephone?

    So... at this time, is there, or is there not the free telephone tech support?

    Direct question. Direct response, please.

    I tried the livehelp thing once before. Not my favorite. I am a slow typist. Furthermore, when describing a complex event, I have observed that there are times when detail is required and times it is not, as no two persons have commensurate knowledges of all things. Speech quickly establishes these areas. The difficulties imposed by text message communication is amply demonstrated in numerous instances throughout this entire board. --Not that verbal communication is perfect. Some are better at it than others. However, on balance, I, for one, at times, do prefer it. And that is why I was asking about it.

  • 09-30-2009 2:26 AM In reply to

    Re: free tech support via telephone?

    Hello,

    The Quark Tech-Support over the phone is paid now.

    Our Free Support for registered users is available only via chat or email; please feel free to navigate to the following URL to explore more options on chat and email.

    English - http://support.quark.com/

    I hope this information helps!

    Regards,

    Navpreet
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