Hello,
we have bought a Quark Xpress 8 license for 3 seats. The first one is working including a license server on a Mac OS X 10.5.
Both the second and third installation fail. Both of them are running Mac OS X 10.5 and using Quark Xpress 6.5 before. The first try stops installing after entering the validating code and showing the formular to enter the user name. The serial number in this field is not the one of our Quark 8 Xpress license so I guess it is not valid with the validating code. The button to continue installation is not active at this point and so I only could abort the installation. I guess the shown serial number is from Quark Xpress 6.5 and this installation is not an upgrade but a full installation.
The second try to install aborts the installation much earlier. It shows me an error after starting the setup containing that there already is a valid copy of Quark installed. But there is not!!
I've deleted all directories I've found containing the name quark but it doesn't change anything. So what files or directories do I have to delete to continue installing / reinstalling Quark Xpress 8?
Thank you very much,
Alexander Fieroch