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white box on psd, only when printing

Last post 12-04-2009 1:05 PM by chandlerbing. 2 replies.
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  • 10-26-2009 8:51 PM

    white box on psd, only when printing

    I can't figure this out. I moved to a newer computer, using Leopard instead of Tiger. Re-installed Quark, Acrobat, printer profiles, etc. Everything seems to work fine. But I can't get a pdf file from Quark any more that maintains the transparency of my imported psd images. They appear fine in Quark, but when I print to pdf I always get an opaque white box.

     Seems to be in the process of printing to .ps. When I move my ps files to my old computer and run them through Distiller, the same white box appears. Likewise, I can move the collected Quark file to the old computer and print to .ps from there. If I move that .ps from the old computer onto the new one and Distill it from the new computer, it works exactly as it should. So Distiller is definitely not the problem.

     I'm using the same printer output style on both computers. I'm using the same virtual printer (127.0.0.1) on both computers.I can't think of anything that's different at all, other than Leopard. What am I overlooking? How do I make my pdf files support psd transparency again?

  • 10-27-2009 1:41 PM In reply to

    Re: white box on psd, only when printing

    I probably explained this all wrong. Basically, I'm describing psd files that have an alpha channel. The alpha channel doesn't seem to be working when printing to postscript. I get the image, but it sets within an opaque white box that blocks out the items behind it. The problem occurs somewhere during the print to postscript process, but before the file is distilled.

    I can't imagine what I've overlooked. I can move the same Quark files and the same psd files to any other Mac and everything works just fine. Could I have forgotten some hidden preference, or setting, or driver somewhere? Anything?

  • 12-04-2009 1:05 PM In reply to

    Re: white box on psd, only when printing

    In case anyone happens to be searching for an answer to this question, it appears I was not going to the additional step of selecting "alpha channel" as my clipping option in the clipping dialog. I don't remember having to go through this step all the time before, but for some reason it seems to be necessary now. I could swear that before, all I was doing was selecting the correct alpha channel from the "mask" option in the Measurements palette.

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