Quark Forums

We were running Quark 7.01 on OS X 10.5.6 and everything was working fine. We make our PDFs using the Print dialog box, the Adobe PDF printer (Acrobat 9) and our specific settings. Someone updated the computer to OS X 10.5.8 and now our PDF creation is not working. I reinstalled the CUPS patch from the Quark website still no luck. When a file is sent to print, I open the printer and watch the progress on the Mac. The file shows up in the printer queue, it says something about starting Distiller across the top and then something about libex/cups/quarkpstops - I think - it flashes across the screen so fast I don't have time to catch all of what it says. The file status then says stopped. I'm also unable to delete these jobs from the printer queue. For the foreseeable future we are tied to Quark 7 so I need to stick with it and not upgrade to 8 at this point. Is there something in the 10.5.8 upgrade that breaks the compatibility with the Adobe PDF printer? Any steps I can try to fix this?

An upgrade has already cost you here. But even so, I'd try updating to XPress 7.5 and see if that does not help. The update is free and available here in the downloads section.