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Quark 8 unexpectedly quits on startup

Last post 01-12-2010 8:12 AM by Matthias Guenther (Quark). 6 replies.
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  • 12-18-2009 4:16 PM

    Quark 8 unexpectedly quits on startup

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    I installed Quark 8 today on a new iMac OSX 10.6.2. It asks me if I want to activate now and when I do, it unexpectedly quits. There's no error message, but there is a big long string of code if anyone wants to see it.

    Thank you for any help!

  • 12-18-2009 4:36 PM In reply to

    Re: Quark 8 unexpectedly quits on startup

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    Your problem is now a known issue.

    Look here.  Here. and here.

    Quark Forum member since 2001.
    Erik Youngren (Click my name to email me, or the Contact button above.)
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  • 12-18-2009 5:59 PM In reply to

    Re: Quark 8 unexpectedly quits on startup

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     Thank you. I sent everything to Sarbjit per the last link. Any progress on resolution?

  • 12-22-2009 5:58 AM In reply to

    Re: Quark 8 unexpectedly quits on startup

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     Hi,

     this unexpected quits at startup is an issue on older Mac Pro's as well as MacBook Pro's. I have 7 on a MaBook Pro and a Mac Pro running Snow Leoprad and have no problems. Upgraded to 8 and all worked well after install and activation. Next time I came to use it on either machine I got the unexpected quit. The only answer I get from Tech support is to reinstall, which works, but I have to do this every time I need to use Quark. This is not an answer.

    Spookily enough this all co-incided with Quark support's new contact process that makes it all the more difficult to get to talk to anybody sensible and experienced.

    Quark seem to be going back to the bad old days, which will probably only accelerate the move to InDesign, which I now have to use most of the time since I can't get Quark to work consistently.

     Any answers that actually work will be much appreciated.

  • 01-04-2010 8:15 PM In reply to

    Re: Quark 8 unexpectedly quits on startup

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     I agree. InDesign is now my primary application because I simply can't use Quark on my new iMac, which came with snow leopard. However, I will still be provided with Quark 8 documents that I'll need to work on and supply to clients. I purchased Quark 8 recently for this reason and now I can't even use it.

  • 01-11-2010 1:39 PM In reply to

    Re: Quark 8 unexpectedly quits on startup

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    We recently identified the hardware variable that was causing this crash during activation. We've fixed it and will post an 8.15 update next week for affected customers. For more information see the main thread for this issue:

    http://forums.quark.com/p/22416/90594.aspx

    Dan Logan
    Product Manager, QuarkXPress

  • 01-12-2010 8:12 AM In reply to

    Re: Quark 8 unexpectedly quits on startup

    Locked Reply Contact

    Hi, all,

    I am locking this thread as there seem to be three(?) threads happening in parallel where some people post on both and others only on one.

    You can continue this thread here: http://forums.quark.com/t/22416.aspx?PageIndex=2#91154

    Thanks
    Matthias
    Matthias Günther
    Senior Product Manager
    Quark Software Inc.

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