QuarkXPress: General

Re: Quark Xpress 8.01 & 8.02 both hang on splash screen - never loads completely

Jamsar — Mon, 02 Feb 2009 13:30:17 GMT

Quark Forums » QuarkXPress » QuarkXPress: Installing, upgrading and updating » QuarkXpress 8 hangs on splash screen - never loads completely after launching

Hi Preeti,

Went to Control Panels - Internet Options - Programs Tab, and made Internet Explorer the default browser then restarted the PC as requested. Quark now launches thankyou !

As I am currently with BT Yahoo Broadband, they provide their own browser and BT Yahoo Mail service at http://home.bt.yahoo.com. I open this software, but when asked if this needs to be the default browser, I decline and it launches ok.

This has now cured the problem I had.

Jamsar.

Quark Xpress 8.01 & 8.02 both hang on splash screen - never loads completely

Jamsar — Sat, 31 Jan 2009 21:42:52 GMT

Steve,Seen your recent post on the forum pages regarding Quark hanging at ‘Splash Screen’ on XP. I am using a HP 7625 PC with 1.5gb Ram and 250gb free hard drive space, running XP Media Center Edition 2002.I too have been having the same problems as you, not getting further than the splash screen when launching Quark 8. The evaluation version was the first to fail to load, followed by a full 8.01 version, both had to be closed by Windows Task Manager. On speaking to tech help, they suggested to carry out the preferences work-round, which did not work for me either.Next suggestion was to check the permissions for the Quark folder. As the security tab is not normally present on my system, this was Tech Helps solution:''The simplest solution to get the Security tab in the properties to show is to restart the computer in safe boot. You can do so by pressing and holding the F8 key upon startup of your machine. Be aware though that the launch issue is not necessarily related to permissions on this folder.'' He asked me to verify that the folder on C:\Documents and Settings\All users\Application Data\Quark had read-write permissions ("full access"). Full access was already granted on this folder, so unfortunately this also was of no help.Another techie requested me to download the next updater version 8.02, after removing the old version first. This has been carried out to the letter, but still it will not load correctly. Have you had any luck since your last post of 18th December, to resolve your problem?jamsar

Re: Quark Xpress 8 & 8.01 both hang on splash screen - never load completely after launching

Steve_S — Thu, 18 Dec 2008 04:20:57 GMT

Thank you very much for your attention to this. I appreciate all of your possible solutions to the problem that I'm experiencing.

After having tried each of these with the same result (stuck at the splash screen), I'm in the process of consulting with a tech support representative. I'm hoping to have this resolved as soon as possible.

I should add that I previously installed, launched and and successfully used Quark Xpress 5, 6 and 7.5 on the same computer. I never experienced the problem that I did with the current version 8. Unless there was some drastic change made to the application from 7.5 to 8 that I'm not aware of, I don't understand why I'm experiencing this particular problem.

Re: Quark Xpress 8 & 8.01 both hang on splash screen - never load completely after launching

Sirish Nair (Quark) — Wed, 17 Dec 2008 12:14:36 GMT

Hi Steve,

In case you have installed any custom fonts (i.e. apart from the default system fonts), kindly disable them or remove them temprorialy. Delete the fonts cache and then restart system, delet teh preferences and relaunch the QuarkXPress 8 application.

Are you using any font management tools on your system?

Re: Quark Xpress 8 & 8.01 both hang on splash screen - never load completely after launching

Manuel S — Wed, 17 Dec 2008 07:35:41 GMT

Then please apply step 2) -- remove the XTensions folder from the QuarkXPress 8 application folder.

Other steps that you can try:

3) Verify that the folder C:\Documents and Settings\All users\Application Data\Quark has read-write permissions ("full access")

4) Clean the font cache. Follow the instructions that you find in our knowledge base -- search for Solution AE0249.

NB: after each step, empty the folder Preferences that you have created at step 1).

5) If that doesn't help, call our technical support -- you will find our contact information here.

Re: Quark Xpress 8 & 8.01 both hang on splash screen - never load completely after launching

Steve_S — Tue, 16 Dec 2008 17:37:36 GMT

As per your instructions I navigated to: C:\Program Files\Quark\QuarkXpress 8 and created a Preferences folder.

FYI: there was no previous Preferences folder.

Upon completion of the creation of the Preferences folder, I launched Quark Xpress 8.01. Unfortunately, it is still behaving as before - hanging indefinitely at the splash screen.

Please advise.

Re: Quark Xpress 8 & 8.01 both hang on splash screen - never load completely after launching

Manuel S — Mon, 15 Dec 2008 12:50:19 GMT

You should try the following steps:

1) Create a new Preferences folder, and relaunch QuarkXPress. Please follow the instructions that you will find in our public knowledge base, search for the solution titled "XPress Preferences File is Damaged" -- or search for Solution AE0142.

2) Move the XTensions folder out of the QuarkXPress program folder, and relaunch the application.

Tell us if one of those steps helps, otherwise get in touch with our technical support team and we will investigate further.

Quark Xpress 8 & 8.01 both hang on splash screen - never load completely after launching

Steve_S — Sun, 14 Dec 2008 21:04:33 GMT

System - Windows XP SP2 - 2 GB Ram - 20 GB (free space) remaining of current hard drive.

Although I did NOT encounter this problem on my iMac, I DID on my Windows system.

I launch the application, wait a few seconds for the splash screen to appear, and then instead of fully loading Quark, the splash screen remains indefinitely. I waited as long as a half hour at one point - still didn't fully load.I always wind up having to close the program through my Task Manager. Has anyone else experienced this on a Windows system (with Quark Xpress version 8 or above)? What can be done to fix this problem?

By the way, both the initial installation (which was an upgrade from 7.5) and the update (8.01) were done with no problems at all. Any suggestions / help with this would be greatly appreciated.