QuarkXPress: Installing, upgrading and updating

Re: QuarkXpress 8 hangs on splash screen - never loads completely after launching

Jamsar — Mon, 02 Feb 2009 13:26:21 GMT

Hi Preeti,

Went to Control Panels - Internet Options - Programs Tab, and made Internet Explorer the default browser then restarted the PC as requested. Quark now launches thankyou !

As I am currently with BT Yahoo Broadband, they provide their own browser and BT Yahoo Mail service at http://home.bt.yahoo.com. I open this software, but when asked if this needs to be the default browser, I decline and it launches ok.

Will keep you informed if this changes.

Re: QuarkXpress 8 hangs on splash screen - never loads completely after launching

Preeti Kashyap — Mon, 02 Feb 2009 10:41:11 GMT

Hello,

Please perform the below mentioned steps in order to resolve the issue:-

1) Navigate to C:\Documents and Settings\All users\Application Data\Quark and delete the QuarkXPress 8.0 folder. Now see the results.

2) Please go to Control Panel > Add/Remove Programs.

Under the Add/Remove Programs search for application like Ybrowser, Yahoo Toolbars, Yahoo, etc are installed.

Uninstall all Yahoo applications.

Now try launching QuarkXPress.

3) You can also try the following steps:-

Right click on Internet Explorer, select Properties.
Go to Programs tab.
Put a check on "Internet Explorer should check to see whether it is the default browser".
Click on Reset Web Setting... button.
Restart the machine & now launch QuarkXPress.

You can also try to login as a new admin user on the machine and then see the results.

I hope this information helps.

QuarkXpress 8 hangs on splash screen - never loads completely after launching

Jamsar — Sat, 31 Jan 2009 22:27:27 GMT

Using a HP 7625 PC with 1.5gb Ram and 250gb free of hard drive, running XP Media Center Edition 2002. Quark 8 fails to launch further than the splash screen even after a lengthy wait. An evaluation version was the first to fail to load followed by a full-blown 8.01 version. The only way to close the program was by using Windows Task Manager (Quark never appears in the Applications tab I have to end task using Processes tab).

Tech Desk suggested trying a preferences work-round, which did not work. The next suggestion was to check the permissions for the Quark folder. As the security tab is not normally present on my system, this was the solution given: ''The simplest solution to get the Security tab in the properties to show is to restart the computer in safe boot. You can do so by pressing and holding the F8 key upon startup of your machine. Be aware though that the launch issue is not necessarily related to permissions on this folder.'' Technical asked me to verify that the folder on C:\Documents and Settings\All users\Application Data\Quark had read-write permissions ("full access"). Full access was already granted to this folder, so unfortunately this also was of no help either.

Another Representative requested me to download the next updater version 8.02 and install this version, after removing the old 8.01 version first. This has been carried out to the letter, but it will still not load correctly not even in safe mode.

Come on Quark there must be a solution to this, another user has posted the exact problem and there may be other users in the same position.