Quark Forums

Ever since I updated to 7.3 I am unable to create a PDF, print or save an eps that has a drop shadow in the document. I have upped the virtual memory to1024mb and that made no difference. Does anyone have any suggestions... I am dying here!

What platform, specification and OS are you using?

Have you tried exporting to .ps or PDF (file/export/save as PDF with the .ps as an option obtainable via Quark's preferences)?

Good luck.

Greg

Working in OS X 10.4.10

I have also gone done the distiller route with no success. Still get that same message.

Sorry, maybe you've said this in a different way and I'm misinterpreting - have you tried the export to pdf option?

How much ram does your machine have?

Sorry, my bad... Yes I usually use the exporting option.

I have 2 gigs of ram.

It is so bizarre, I did not have this issue prior to the 7.3 patch. I am debated doing a complete reinstall and updating to 7.2.

2 gig should be ample. I bet removing the drop shadow makes the document PDF ok.

It'll be a flattening thing - resolution or something. Sorry I can't get closer to a solution, I don't use XPress's drop shadows as I don't trust them yet. Read of too many problems, so I stick to 'traditional' methods and make shadows in Photoshop (or use ID if necessary).

But if it were me, I'd now be looking at flattening resolution, like I said.

Do you get any error messages? Or does it do that wonderful thing of stating 'Can't make the PDF' or whatever - that really helpful message, I'm sure you know the one.

The only other time I can't make PDFs the job is huge and I have to resort to making them in chunks. But that's with, say, 64 page brochures filled with high res images.

Have you checked your flattener export preferences?

No I have not. Where are they?

in your print/export dialog box under transparancy.
When exporting choose options underneath the presets.

But i presume that you didn't change the default settings, otherwise you would know where it's at. In the default positions i never encounter process failures. Only when i want all three options to be 300 dpi, the app encounters procesfailures.

So i usually take the dropshadows into 150 dpi. That way it has worked fine for me. I do set vector and blend mode into 300 dpi, otherwise the printed work comes out like a pixelparty!

i hope i made it a bit clearer for you. good luck, :!:

How about some info on the image your putting that shadow on? Since Quark flattens that shadow into that image it's res or bit count may be the issue here.

Same thing has happened to me but with objects I have lowered the opacity on. If I check the flatten image box all is well but then whats the point of having a low opacity object? I've got Windows XP and have increased my virtual memory. I've had nothing but problems all day after downloading 7.3! Happy days!

When you say EPS, does that mean Photoshop eps, or Illustrator eps? I had a problem with a photoshop eps file and transparency, and if you save that file as a tif the problem goes away.

javascript:emoticon(':cry:')
Well guys... ever since quark 7 we keep falling from one problem into another...

I got the same problems too.. seems that when my document is to big transparancies and dropshadows won't render at all.. not on photoshop eps or tif files.

How am I gonna tell my clients that things take too much time because Quark seems to be bugging out.


I love quarkXpress, but i'm seriously considering on giving up...

First the printing troubles with pdf, now the transparanties...

Indesign (blah... phoei) got thousands of new features, all working.

Quark just a few, and a lot of important ones don't work right.

I think this way quark won't make new customers...
I am afraid I have to consider crossing over to Shitty indesign

The problem is an image somewhere. Try stripping out all the weird variables (embedded color space, use onlt Tiff Previews if on a mac). Somewhere there is an image file with bad information messing up your file....this happens to me frequently and it is trial and error sometimes tracking down the bad file.
I usually end up deleting image after image and export until I find the culprit, then restore to my original document and fix the bad image.
This will set you right.

"his happens to me frequently and it is trial and error sometimes tracking down the bad file.
I usually end up deleting image after image and export until I find the culprit, then restore to my original document and fix the bad image.
This will set you right."

Nice comment but who has the time to spend hours fixing things that should work? If version 7 is still beta, and IMO it is, WTF did Quark release it? They had to know about these issues, I for one sent numerous emails to Quark during beta testing and from what I can see none of them were even read. If they were looked at, nothing was done to correct them.