Quark Forums

Hi all!
Glad to meet you. :D
I work for a printing co. in the us. We are currently using Mac OS 10.3.4 with Quark 6.1. We use Suitcase 10 for font management.
We've had an issue with fonts displaying incorrectly since we upgraded this past spring. Certain font display as gibberish on the monitor. They aren't obscure fonts, but ones like Helvetica Bold and Futura. There seems to be no ryhme or reason to which fonts get whacked.
I have cleared all unnecessary fonts from my system per an article from Apple. There doesn't seem to be a conflict anywhere. Quark just doesn't seem to play well with these fonts.
In what I'm sure is a related problem, today I made a text change to an Illustrator graphic and placed it in a Quark 4.11 document. The text displayed bad. I wrote an EPS file and put it thru my RIP anyway. The ripped file was OK. So it appears that the issue was with Quark.
I've tried to get Quark E-mail Tech Support to help, but they choose to ignore me.
Any help would be appreciated.
Thang Q all very much!
mike A.K.A. "Perplexed in Ohio"

I am not sure what causes the "corrupt" font cache, but I have a theory. :wink:

It seems to happen when a font is activated twice in your font manager or when a font is active in one of the system font folders and then you activate a second in your font manager.

Fortunately, the solution is relatively simple. Download the Font Cache Cleaner script here.

This will delete the font caches in yoour system, and reboot. All should be OK after that.

You may want to visit Apple's Discussion forum and check out the Mac OS X 10.3 (Panther) User Contributed FAQ section for some more information regarding fonts an font management in Panther. Also, Suitcase X1 (apparently) fixes quite a few issues.

pk

Yo PopwerKey,
Thanx for the help. I ran that script to clean out the font caches. I haven't been able to recreate the problem, which is a good thing. I've got some other tests to run, and I;m gonna keep an eye on things for a bit. Hopefully all will be well.
Thanx again, mike

Hey "Frustrated",
There is a document at
"Apple/Support/Discussions/MacOS X v10.3 Panther/Frequently Asked Questions (FAQ) - Panther/User Contributed Tips & Answers/Font Management in OSX Panther"
that may help you. Or there may be a comparable document in the OS x V10.2 discussion site that could help.
The reply from PowerKey appears to alse be helpful with font Cache issues.
Good Luck!!
mike