Quark Forums

I would like to know if there's a cure for two very annoying issues I am seeing with QuarkXpress 7.3.1 on an Intel duel core duo 24in iMac running a fresh install of Mac Os 10.54 (also seen in 10.5.3 and earlier) on 4GB of healthy RAM... First, I suffer from recurring graphical glitches in every Quark document -- most commonly the vertical and/or horizontal window scrollbar will duplicate itself under my cursor, preventing text from being entered. I have to refresh the screen to get rid of it - but it always comes back n a few minutes. Second, Quark _always_ crashes on launch if I try to open the program by double-clicking a document. If instead I launch the program first and then open my documents via the File->Open menu, it never crashes (nor does it complain about anything). I have lived with both these problems for a long time, and through several MacOs updates and at least one clean system install. My computer is very regularly checked for disk or permissions problems and it never has any. No other program replicates these problems. I've just about had enough... Thanks for any help. Simon

You've done all that. But have you ever trashed XPress 7.x's preferences? Sometimes the prefs don't always survive system updates intact. Your prefs file is located here: Macintosh HD>Users>~username>Library>Preferences>Quark>Quark 7>XPress Prefernces.prf

If that doesn't work, then alternatively you can create a Preferences folder inside your XPress 7.x application folder. This will generate a new prefs file on launch and your prefs will now be located there. Sometimes this solves things that deleting the prefs file in the other location won't.

You might also try re-running the components installer. Inside your XPress 7.x application folder will be another folder called For System. Inside there is a file called QuarkXPress Components. Run that file and it will reinstall all the necessary XPress 7.x system files.

Good luck.