Quark Forums

Normal 0 0 1 130 743 J.R. O'Dwyer Co. 6 1 912 11.768 0 0 0 Help!

I’m having a crazy problem with Quark that I’ve never experienced in my 10 years of using this program … and it’s driving me crazy!

Every time I copy and paste a page containing objects and text into a new Quark document (with the item tool), the pasted page reveals that text has shifted and moved … often running the text off text box or sometimes pulling it in so the columns no longer align.

This has made my work a major pain (I edit and paginate a monthly magazine) because when I send the magazine to the printers they have to move each page when ripping them for the plates … as a result the page proofs often come back with the text all messed up.

This never happened with Quark 6, which I would just keep using but the pre-press said they need all documents to be built on Quark 7 or above.

FYI, I am using Quark 7.2 on a Mac OS X 10.4.11.

Any help would be appreciated.

Jon

 Can you supply pdfs to prepress, I'm sure they'd like that more than native q7 files

 alternatively, check that your style sheets are the same, you could maybe try Appending from the old document. 

Although updating to 7.5 might not solve this problem it is the version with the most bug fixes, so you may want to consider the update.

This sounds like something I recognized back in the Quark 3 days. I can't remember which settings need to be different between the source doc and the one you are pasting into, but it is definately possible to have text look different after a paste in to a new doc. For me, it was pasting a business card into a 10-up template that I made in order to duplicate it across the sheet. My solution was to make a new template from the source doc so that what ever the stray setting was, I didn't have to hunt for it. Maybe not a solution for you, but you aren't going crazy.

 Was there ever a resolution to this?

Its happening to me now.

Still no resolution! Per the advice here, I upgraded to 7.5 but the text still shifts when I paste a page into another document.

Apparently, our printers told me that they’ve had this problem with other clients that use Quark 7. I never had this problem with v 6 or any version below it (our printers can now only accepts Quark 7 + ... crazy, right?). This problem has effectively doubled my workload at the end of every month, at exactly the worst time (re: when the magazine is due): Pre-press now has to send me approx 3 versions of proofs because the text keeps shifting whenever they get my docs ready for plate. In the meantime, looks like I’m going to see if I can rip EPS files for the pre-press so their machines won’t mess up my work, but that opens another can of potential printing worms.

I should mention here that Quark has been absolutely no help in resolving this matter. Calling the 1-800 Quark number I was told I would be charged a fee to speak with a member of tech support. I then sent an email to their online support team, and I didn’t receive a response. It’s no wonder everyone has moved to InDesign; Quark is now selling an inferior product and charging money to the few customers they have left when the software inevitably causes problems. Are they honestly surprised that people are no longer using this product?

 I’m a serious Quark user of 10+ years who has never considered moving to InDesign before, but looks like that’s all going to change. My printer is all but begging me to make the transition and now I have no reason not to. As editor of a national magazine that focuses on public relations, communications, etc., I’m also going to make this incident the focus of a monthly column discussing the dos and don’ts of customer relations. The guilty parties will NOT be left anonymous.

 Thanks to everyone on this forum for your help and comments. I appreciate the feedback and desires to help me resolve this issue. Good luck!

 Even though you haven't seen this issue outside of 7, I can assure you that I saw it in 3 and 4, although I can't remember what settings cause it. As far as ripping eps's, you'd probably be better off taking Glenn's advise about using a PDF workflow. If your printer won't accept pdfs, you should consider finding a new one. And as far as switching to ID, I haven't used it enough to say that you couldn't experience this problem over there.

What route/tricks/downloads do you suggest I take to ensure a PDF workflow will result in good print quality for a full-color print magazine?

Thanks again for all your help and suggestions.

OK, I'll bite: Noticeably less quality in what way? Just wondering what specifically needs troubleshooting.