Hi,
Unfortunately, I have no experience with Word 2010, I don't know how it works with other than Latin texts and if it works in the same mode as the previous versions.
The same is available for cyrillic Serbian - a have some experience with Greek and Russian texts, but not with Serbian. I suppose it might work in the same mode as other non-Latin languages.
So, it is possible that your font does not meet the standard mapping of OpenType fonts, because Quark v.8 works either with this mapping, or with standard ASCII mapping for non-OpenType fonts (i.e. TruType or Type1 fonts). In the past I had myself a lot of trouble with fonts like this, because of certain Romanian diacritics not met in standard Latin fonts (or Western fonts).
You can check what kind of font is your Times: open the Character Map utility (Start > Programs > Accesories > System Tools), choose your Times font in the upper field, then check the "Advanced" box in the lower left corner; the utility window will expand downwards. Click on "Character set" and check what posibilities there are for your Times font.
Meanwhile, note the position and the codes for some more used characters.
Then, switch to the Times New Roman font installed on your system by Windows itself, and check the same things for this font.
If there are differences between the two fonts, your Times used font in Word does not meet the OpenType mapping convention. In this case, it is not good and I'm afraid you have to change the font in Word, to see what happens and if the text can be "restored".
The single alternative I see for this case (if you do not want to change the font) is to use a font conversion utility (like CrossFont - it is not free!), but you have to know what you're doing (it's not too easy for a beginner)
Well, the font might be edited in a font editor (FonLab, FontForge or the new Fontographer v.5 which adds support for Unicode fonts), but neither this is a simple task.
There is an excellent book published in 2007 by OReilly I'd recommand for every professional: Fonts and Encodings - ISBN-13 978-0-596-10242-5 (I guess it can be found on Amazon, I've bought it in 2008).
Please, let us know how you'd solve this problem, it might be interesting for other Quark users.
Regards.
Every day is a good day to learn something new.
http://romanianstampnews.blogspot.com/