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Glyphs causing a crash in 9.2

Last post 05-13-2012 11:48 PM by Sirish Nair (Quark). 13 replies.
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  • 02-12-2012 10:43 AM

    • automedia
    • Top 150 Contributor
      Male
    • Joined on 01-01-1970
    • Bournemouth UK
    • Posts 66

    Glyphs causing a crash in 9.2

    Is it me, or do other users continually have this problem in Xpress. Even in v 8.0 I frequently found that every time I wanted a glyph or a simple copyright sign, the entire document would crash. Now in 9.2 and using 10.6 or 7, the application crashes without warning. I can guarantee particularly when using Myriad or Minion that it's going to fall when there's an accent to apply. Yes I've found ways of getting around it, but I shouldn't need to. I just bought another new Mac in the last two weeks and that's falling over each time I need a French accent! I sent another crash report today. PS I'm aware of the 10.7 issue with Quark 9.2 but there's a temporary way around this to, with I can live with. Hey ho!
  • 02-12-2012 10:43 PM In reply to

    • AD
    • Top 50 Contributor
    • Joined on 07-26-2006
    • Posts 315

    Re: Glyphs causing a crash in 9.2

    If you are using Magic mouse please turn off inertia scrolling in system perferences, there is a problem with that.

  • 02-12-2012 11:07 PM In reply to

    Re: Glyphs causing a crash in 9.2

    In case AD's suggestion doesn't work, could you kindly upload the crash log and give some more details of about the problem.

    ~Sirish

  • 02-13-2012 4:12 AM In reply to

    • automedia
    • Top 150 Contributor
      Male
    • Joined on 01-01-1970
    • Bournemouth UK
    • Posts 66

    Re: Glyphs causing a crash in 9.2

    Process: QuarkXPress [1531] Path: /Applications/QuarkXPress 9/QuarkXPress.app/Contents/MacOS/QuarkXPress Identifier: com.quark.QuarkXPress Version: 9.2.0.0 (9.2.0.0) Code Type: X86 (Native) Parent Process: launchd [197] Architecture: i386 Date/Time: 2012-02-13 10:10:36.701 +0000 OS Version: Mac OS X Server 10.7.3 (11D50) Report Version: 9 Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGBUS) Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000000b VM Regions Near 0xb: --> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/QuarkXPress 9/QuarkXPress.app/Contents/MacOS/QuarkXPress __TEXT 0000000000001000-0000000001c92000 [ 28.6M] r-x/rwx SM=COW /Applications/QuarkXPress 9/QuarkXPress.app/Contents/MacOS/QuarkXPress Application Specific Information: objc[1531]: garbage collection is OFF Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 com.quark.QuarkXPress 0x005f4e6e XEvent::GetEventClass() const + 6 1 com.quark.QuarkXPress 0x005f61a1 GetXMouseEvent(XEventRef__*, XMouseEvent**) + 125 2 com.quark.QuarkXPress 0x00622b5e XDGridControl::GridControlCommandHandler(xcparamsrec*) + 2050 3 com.quark.QuarkXPress 0x005e207d callhandler(calling_mode, xcparamsrec*, xdlgid__*, long, xctrlid__*, xghandlerrec*, long*) + 659 4 com.quark.QuarkXPress 0x005f0325 generichandler(XDHandlerParamRec*) + 1841 5 com.quark.QuarkXPress 0x005f0407 xd_sendcontrolmessage + 197 6 com.quark.QuarkXPress 0x005d3a52 xd_lowlevelmouseevent + 2026 7 com.quark.QuarkXPress 0x005cf258 tabhandler(xcparamsrec*) + 4204 8 com.quark.QuarkXPress 0x005e207d callhandler(calling_mode, xcparamsrec*, xdlgid__*, long, xctrlid__*, xghandlerrec*, long*) + 659 9 com.quark.QuarkXPress 0x005f0325 generichandler(XDHandlerParamRec*) + 1841 10 com.quark.QuarkXPress 0x005f0407 xd_sendcontrolmessage + 197 11 com.quark.QuarkXPress 0x005d3a52 xd_lowlevelmouseevent + 2026 12 com.quark.QuarkXPress 0x005cf258 tabhandler(xcparamsrec*) + 4204 13 com.quark.QuarkXPress 0x005e207d callhandler(calling_mode, xcparamsrec*, xdlgid__*, long, xctrlid__*, xghandlerrec*, long*) + 659 14 com.quark.QuarkXPress 0x005f0325 generichandler(XDHandlerParamRec*) + 1841 15 com.quark.QuarkXPress 0x005f0407 xd_sendcontrolmessage + 197 16 com.quark.QuarkXPress 0x005d3a52 xd_lowlevelmouseevent + 2026 17 com.quark.QuarkXPress 0x005e9532 dlgeventhandler(short, OpaqueWindowPtr*, long, EventRecord const*, Point const*) + 4400 18 com.quark.QuarkXPress 0x005e99e3 genericwap_mac(short, OpaqueWindowPtr*, long) + 275 19 com.quark.QuarkXPress 0x005f2ed1 XDMacCarbonMouseHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1243 20 com.apple.HIToolbox 0x96eb462c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36 21 com.apple.HIToolbox 0x96d2ff4f _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602 22 com.apple.HIToolbox 0x96d2f3cc _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 482 23 com.apple.HIToolbox 0x96d440d5 SendEventToEventTarget + 76 24 com.apple.HIToolbox 0x96d44855 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv + 1915 25 com.apple.HIToolbox 0x96d3040a _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813 26 com.apple.HIToolbox 0x96d2f3cc _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 482 27 com.apple.HIToolbox 0x96d440d5 SendEventToEventTarget + 76 28 com.apple.HIToolbox 0x96eb4478 ToolboxEventDispatcher + 82 29 com.apple.HIToolbox 0x96eb45a7 RunApplicationEventLoop + 236 30 com.quark.QuarkXPress 0x0037cfad main + 171 31 com.quark.QuarkXPress 0x000023b2 _start + 216 32 com.quark.QuarkXPress 0x000022d9 start + 41 Thread 1:: Dispatch queue: com.apple.libdispatch-manager 0 libsystem_kernel.dylib 0x98fe390a kevent + 10 1 libdispatch.dylib 0x9561ec58 _dispatch_mgr_invoke + 969 2 libdispatch.dylib 0x9561d6a7 _dispatch_mgr_thread + 53 Thread 2: 0 libsystem_kernel.dylib 0x98fe390a kevent + 10 1 libQLogger.XC.r.dylib 0x05160c61 MonitorConfigFileChanges(void*) + 429 2 com.apple.CoreServices.CarbonCore 0x998525e0 PrivateMPEntryPoint + 68 3 libsystem_c.dylib 0x9ab97ed9 _pthread_start + 335 4 libsystem_c.dylib 0x9ab9b6de thread_start + 34 Thread 3: 0 libsystem_kernel.dylib 0x98fe283e __psynch_cvwait + 10 1 libsystem_c.dylib 0x9ab9be78 _pthread_cond_wait + 914 2 libsystem_c.dylib 0x9ab9bf7b pthread_cond_timedwait_relative_np + 47 3 com.apple.CoreServices.CarbonCore 0x997ef3ef TSWaitOnConditionTimedRelative + 178 4 com.apple.CoreServices.CarbonCore 0x997ef165 TSWaitOnSemaphoreCommon + 490 5 com.apple.CoreServices.CarbonCore 0x997eef76 TSWaitOnSemaphoreRelative + 24 6 com.apple.CoreServices.CarbonCore 0x99864398 TimerThread + 292 7 libsystem_c.dylib 0x9ab97ed9 _pthread_start + 335 8 libsystem_c.dylib 0x9ab9b6de thread_start + 34 Thread 4:: com.apple.NSURLConnectionLoader 0 libsystem_kernel.dylib 0x98fe0c22 mach_msg_trap + 10 1 libsystem_kernel.dylib 0x98fe01f6 mach_msg + 70 2 com.apple.CoreFoundation 0x96b7dc7a __CFRunLoopServiceMachPort + 170 3 com.apple.CoreFoundation 0x96b86da4 __CFRunLoopRun + 1428 4 com.apple.CoreFoundation 0x96b8647c CFRunLoopRunSpecific + 332 5 com.apple.CoreFoundation 0x96b86328 CFRunLoopRunInMode + 120 6 com.apple.Foundation 0x931140f8 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 378 7 com.apple.Foundation 0x93107e59 -[NSThread main] + 45 8 com.apple.Foundation 0x93107e09 __NSThread__main__ + 1582 9 libsystem_c.dylib 0x9ab97ed9 _pthread_start + 335 10 libsystem_c.dylib 0x9ab9b6de thread_start + 34 Thread 5:: com.apple.CFSocket.private 0 libsystem_kernel.dylib 0x98fe2b42 __select + 10 1 com.apple.CoreFoundation 0x96bd4ee5 __CFSocketManager + 1557 2 libsystem_c.dylib 0x9ab97ed9 _pthread_start + 335 3 libsystem_c.dylib 0x9ab9b6de thread_start + 34 Thread 6: 0 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  • 02-13-2012 4:41 AM In reply to

    Re: Glyphs causing a crash in 9.2

    Hi automedia,

    Analysis: You are using a magic mouse probably and crash is due to Inertial scrolling. Inertial scrolling as in Mac OS X 10.7, where after your finger has stopped moving the page continues to scroll in the intended direction until it slowly stops. This fluid and natural scrolling experience comes from the iOS world, and while it works quite well on the desktop, it’s not for everyone. In Mac OS X 10.6 Snow Leopard, intertial scrolling was called “scrolling with momentum” instead, and the option was contained within the standard Trackpad & Mouse preference panel.

    Solution: To disable Inertial scrolling ->

    •Open System Preferences from the Apple menu

    •Click on “Universal Access” and then click on “Mouse & Trackpad”

    •Near the bottom, click on “Trackpad Options” button

    •Next to the “Scrolling” checkbox, click so that “without inertia” is set then click “OK” and close out of System Preferences

    Intertial scrolling is now off.

    ~Sirish

  • 02-16-2012 6:22 PM In reply to

    • akolbe
    • Not Ranked
    • Joined on 10-02-2011
    • Posts 5

    Re: Glyphs causing a crash in 9.2

     Hi Sirish,

     

    although I understand you are working to get the icons re-appearing at the moment (Lion 10.7.3 versus Quark 9.2), I would like to draw your attention to this issue: The measure you described is a workaround but no solution. A solution will be a FIX of this issue, i.e. in an update which works with inertial scrolling!

     

    I get the impression that Quark is an old fashioned application which has worked quite well with previous versions of MAC OSX but you didn't catch up with the latest releases of Apple's new UI. This is very sad!

     

    Best regards,

    Andreas.

  • 02-16-2012 10:28 PM In reply to

    Re: Glyphs causing a crash in 9.2

    Hi Andreas,

    I agree with you that disabling Inertial scrolling is not a solution to the issue, but a workaround. We are already looking into the magic mouse issue and hope to resolve it quickly.

    ~Sirish

  • 03-18-2012 12:28 PM In reply to

    Re: Glyphs causing a crash in 9.2

    In the meantime, is there some progress in this matter? Inertial scrolling is a fundamental feature of OS X! I can't believe, that Quark has such problems with the support of this functionality...
  • 04-18-2012 6:24 AM In reply to

    • Lukasz
    • Not Ranked
    • Joined on 04-18-2012
    • Posts 1

    Sad [:(] Re: Glyphs causing a crash in 9.2

    I have exactly the same problem although I am not using Magic mouse but a trackpad (Magic of course). OS X.7.3 QXP 9.2.1.1 :-(
  • 04-18-2012 7:14 AM In reply to

    Re: Glyphs causing a crash in 9.2

    Hi,

    We are looking into the issue and hope to resolve the same soon.

    ~Sirish

     

     

  • 04-19-2012 5:37 AM In reply to

    Re: Glyphs causing a crash in 9.2

    So, I'm running into this same problem. I have both a magic mouse and a trackpad hooked up, and have disabled the inertial scrolling for both devices as described in this thread. Doing anything in theGlyphs window is still resulting in frequent crashes. Please let me know a) what I can do to workaround this issue (do I need to reboot after making the changes via the Universal Access control panel?), and b) when oh when will this be fixed? I thought that Quark 9 had been written to work with the latest OS from Mac, but maybe I've swallowed too much of the hype. Better hurry guys, cos Mountain Lion will be here soon, and will no doubt generate a whole new crop of issues for you. ;-)
  • 04-19-2012 11:40 PM In reply to

    Re: Glyphs causing a crash in 9.2

    Hi Graham,

    We are looking into the issue and hope to resolve the same soon.

    After disbaling inertial scrolling for magic Mouse and Magic Trackpad, Glyphs palette should have been working properly. Could you kindly send the crash log for crashes which you faced while using Glyphs palette after  disbaling inertial scrolling. Please them to me at sinair@quark.com

    Thanks,

    Sirish

     

  • 05-12-2012 7:05 PM In reply to

    Re: Glyphs causing a crash in 9.2

    Hi Sirish, Do you know if there is a fix for this problem yet? I am in Lion 10.7.4 / Quark 9.2.1 and the Glyphs palette keeps crashing my Quark--I have tried the workaround you suggested in this thread (turning off inertial scrolling), and that does not fix the problem. I sent two crash reports to Quark today as well. Thanks for any suggestions you can give me. Rachel
  • 05-13-2012 11:48 PM In reply to

    Re: Glyphs causing a crash in 9.2

    Hi rjsdesign,

    We will be resolving the issue in our upcoming update for Quark 9 which would be made available to all shortly.

    ~Sirish

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