in

Quark Forums



This is a user-to-user forum, where you can meet community experts, exchange ideas
and discuss solutions with other users of QuarkXPress, App Studio and other products.
You'll also find employees of Quark Software Inc. participating in discussions.

If you are looking for official support or need immediate help please go to http://quark.parature.com/

Windows only: Text invisible after installing KB2753842

Last post 12-20-2012 4:46 PM by Matthias Guenther (Quark). 1 replies.
Page 1 of 1 (2 items)
Sort Posts: Previous Next
  • 12-13-2012 4:30 PM

    Lightning [li] Windows only: Text invisible after installing KB2753842

    Locked Reply Contact

    Hi all,

    as some of you already noticed, installing the KB2753842 patch Microsoft submitted today (for Windows XP, Windows Vista and Windows 7) causes some issues with glyphes (text) disappearing. It only happens when this patch by Microsoft is installed.

    We are currently investigating this issue and also reached out to Microsoft. It seems that there's a general change how Windows treats Type-1 fonts, as also other applications (e.g. from Adobe and Corel) are effected.

    Microsoft acknowledges the problem under "Known issues" for the patch here: http://support.microsoft.com/kb/2753842

    Since this is a security patch, Quark cannot recommend uninstalling the Microsoft security patch. Users who choose to uninstall the MS security patch need to understand the details from Microsoft and assess their risks.

    Thanks
    Matthias

    Matthias Günther
    Senior Product Manager
    Quark Software Inc.


    The NEW App Studio: Create native apps for Android, iOS & Kindle Fire. Design pixel perfect layouts and export them as 100% HTML5.
    More info here: http://AppStudio.net

    Need immediate help? Please contact Quark's support: http://support.quark.com/contact_us.html
    Follow me here: http://goo.gl/3lBuQ
  • 12-20-2012 4:46 PM In reply to

    Re: Windows only: Text invisible after installing KB2753842

    Locked Reply Contact

    Hi all,

    Microsoft just updated the patch and states:

    Known issues with this security update

    • The original version of security update 2753842 had an issue related to OpenType Font (OTF) rendering in applications such as PowerPoint on affected versions of Windows. This issue was resolved in the version of this security update that was rereleased on December 20, 2012.

    We have tested the new patch intensively in QuarkXPress 8 & 9 and under all supported versions of Windows (see here: http://forums.quark.com/t/21811.aspx), and our results show that the issue is now fixed. Your feedback is welcome.

    Regards
    Matthias

    Matthias Günther
    Senior Product Manager
    Quark Software Inc.


    The NEW App Studio: Create native apps for Android, iOS & Kindle Fire. Design pixel perfect layouts and export them as 100% HTML5.
    More info here: http://AppStudio.net

    Need immediate help? Please contact Quark's support: http://support.quark.com/contact_us.html
    Follow me here: http://goo.gl/3lBuQ
Page 1 of 1 (2 items)
Powered by Community Server (Commercial Edition), by Telligent Systems