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Issue opening older files in QuarkXPress 9.5.4

Last post 12-15-2013 3:41 AM by Matthias Guenther (Quark). 15 replies.
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  • 11-20-2013 10:46 PM

    • tkoyn
    • Not Ranked
    • Joined on 11-21-2013
    • Posts 11

    Issue opening older files in QuarkXPress 9.5.4

    I am trying to open a bunch of old files last saved in Quark 3.3 in QuarkXPress 9.5.4. Quark Xpress 9.5.4 (and an older Quark 6.5 on another computer) is unable to open these, just spinning the beachball forever. I dredged out an old OS 9 Mac and resaved the files in Quark 4.1, and again in Quark 5 formats and none of the resaved files open in newer Quark versions. I have other Quark 4 and 5 files that open without issue (even if I no longer have the fonts that were used) and I am thinking there may be a bug in the file open routines affecting some older files. I uploaded a sample problem file at

    http://www.koyn.com/QuarkFile.zip

    Can anyone advise how can I open this in QuarkXPress again?

    Thanks

  • 11-21-2013 12:24 AM In reply to

    Re: Issue opening older files in QuarkXPress 9.5.4

    Hello tkoyn, I could open the document in QuarkXPress 7. The document saved in QuarkXPress 7 then opened in QuarkXPress 9.5.4. I have uploaded the working document to the following link: https://www.dropbox.com/s/8zev4k1srgftbn3/camera%20flying%209x%20F.zip Howerver, you are right that the provided document does not open in QuarkXPress 9.5.4. We will look into that. You may download a free 30 day test drive for QuarkXPress 8.5 from the following link. You can then resave the documents at 8.5 and then open in QuarkXPress 9.5.4. http://macdownload.informer.com/quarkxpress/8.5/ If you wish you may send me other documents as a PM and I will try and fix them for you.
  • 11-21-2013 10:03 AM In reply to

    Re: Issue opening older files in QuarkXPress 9.5.4

    The OP's file linked in the first post opens in 9.5.4 on a Windows computer.


  • 11-21-2013 1:56 PM In reply to

    • tkoyn
    • Not Ranked
    • Joined on 11-21-2013
    • Posts 11

    Re: Issue opening older files in QuarkXPress 9.5.4

    Sarbjit Singh:
    I could open the document in QuarkXPress 7. The document saved in QuarkXPress 7 then opened in QuarkXPress 9.5.4. Howerver, you are right that the provided document does not open in QuarkXPress 9.5.4. We will look into that. You may download a free 30 day test drive for QuarkXPress 8.5 from the following link. You can then resave the documents at 8.5 and then open in QuarkXPress 9.5.4.
    Thank you for your reply. So you are saying, on a Mac, I can pass the documents through either Quark 7 or Quark 8.5 (but I don't need both), then they will open in 9.5.4, correct? Will the bug be fixed in a new 9.5.x version, or will I have to upgrade to 10, with new higher system requirements to get the fix? Also, I am curious, what is the oldest file format that is supposed to be openable by each version of QuarkXPress?
    MikeWenzloff:

    The OP's file linked in the first post opens in 9.5.4 on a Windows computer.

    Thank you for the idea. I am on a Mac and would rather avoid Windows.
  • 11-21-2013 2:23 PM In reply to

    Re: Issue opening older files in QuarkXPress 9.5.4

    From a post Matthias (from Quark) wrote:

    [QuarkXPress 9] is the last version that will open legacy documents from versions 3-6.”

    That means that QuarkXPress 10 will only open documents from QuarkXPress 7, 8, 9 and 10

    Wasn't suggestion that someone switch from Mac to Windows (or vica versa)...just that perhaps Sarbjit or whomever from Quark take a look at the difference in file handling. If it works on one platform, it ought to on the other.

  • 11-21-2013 11:10 PM In reply to

    Re: Issue opening older files in QuarkXPress 9.5.4

    @MikeWenzloff I could open the file in QuarkXPress 9.5.4 on Windows a couple of times. However it does not work all the time and causes a crash. So on both Mac and Windows, for now, you need to open and save the file in version 7/8. Once the version is update to 7.x you can open the document in QuarkXPress 10 as well (which does not support files
  • 11-22-2013 8:58 AM In reply to

    • tkoyn
    • Not Ranked
    • Joined on 11-21-2013
    • Posts 11

    Re: Issue opening older files in QuarkXPress 9.5.4

    MikeWenzloff:

    From a post Matthias (from Quark) wrote:

    [QuarkXPress 9] is the last version that will open legacy documents from versions 3-6.”

    That means that QuarkXPress 10 will only open documents from QuarkXPress 7, 8, 9 and 10

    Thank you. I am curious what is the newest version of Quark that will open a Quark 2 file? A Quark 1 file?

    Using 8.5 to resave seems to work for me, as I tried a few more of the problem files.

    I am still curious, though, will the bug opening the file I supplied actually be fixed in a new 9.5.x version?

  • 12-01-2013 1:34 PM In reply to

    • tkoyn
    • Not Ranked
    • Joined on 11-21-2013
    • Posts 11

    Re: Issue opening older files in QuarkXPress 9.5.4

    tkoyn:
    Thank you. I am curious what is the newest version of Quark that will open a Quark 2 file? A Quark 1 file?

    I am still curious, though, will the bug opening the file I supplied actually be fixed in a new 9.5.x version?

    Any comments on my last two questions?

    Thanks in advance.

  • 12-02-2013 4:54 AM In reply to

    Re: Issue opening older files in QuarkXPress 9.5.4

    Hi tkoyn,

    QuarkXPress 10 opens files from v7 and higher, QuarkXPress 9 files from v3.1 and higher.

    I can't remember which version can open v1 or v2 files, my guess would be that QuarkXPress 3 opens v1 and QuarkXPress 4 opens v2 still.

    Thanks
    Matthias


    Get Creative Pro Tools worth $1000 when you buy or upgrade QuarkXPress 10 Go Pro (while supply lasts):
    DE: http://content.quark.com/creativepro-de.html
    FR: http://content.quark.com/creativepro-fr.html
    UK: http://content.quark.com/creativepro-gb.html
    US: http://content.quark.com/creativepro-us.html

    Want to create stunning HTML5-based animations for apps? Simply use InDesign or QuarkXPress with App Studio, no other tool needed: http://AppStudio.net

    Need immediate help? Please contact Quark's support: http://support.quark.com/contact_us.html
    Follow App Studio here: https://twitter.com/publishhtml5
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  • 12-02-2013 4:55 PM In reply to

    • tkoyn
    • Not Ranked
    • Joined on 11-21-2013
    • Posts 11

    Re: Issue opening older files in QuarkXPress 9.5.4

    And will the bug that kept me from opening my example Quark 3 file in this thread in Quark 9 be fixed in another point release for Quark 9?
  • 12-03-2013 4:41 AM In reply to

    Re: Issue opening older files in QuarkXPress 9.5.4

    Hi tkoyn,

    I am not sure that I read that. What was the outcome please, do we know what causes this?

    Thanks
    Matthias



    Get Creative Pro Tools worth $1000 when you buy or upgrade QuarkXPress 10 Go Pro (while supply lasts):
    DE: http://content.quark.com/creativepro-de.html
    FR: http://content.quark.com/creativepro-fr.html
    UK: http://content.quark.com/creativepro-gb.html
    US: http://content.quark.com/creativepro-us.html

    Want to create stunning HTML5-based animations for apps? Simply use InDesign or QuarkXPress with App Studio, no other tool needed: http://AppStudio.net

    Need immediate help? Please contact Quark's support: http://support.quark.com/contact_us.html
    Follow App Studio here: https://twitter.com/publishhtml5
    Follow QuarkXPress here: https://twitter.com/QuarkXPress
    Follow me here: https://twitter.com/HamburQ
  • 12-03-2013 11:49 AM In reply to

    • tkoyn
    • Not Ranked
    • Joined on 11-21-2013
    • Posts 11

    Re: Issue opening older files in QuarkXPress 9.5.4

    Matthias Guenther (Quark):

    Hi tkoyn,

    I am not sure that I read that. What was the outcome please, do we know what causes this?

    Thanks
    Matthias


    Sarbjit Sing said in post no 2 that Quark would look into the bug. I hope that means there will be a 9.5.5 to fix this.
  • 12-03-2013 2:06 PM In reply to

    • shaun
    • Top 75 Contributor
    • Joined on 01-14-2006
    • Carlisle, UK
    • Posts 230

    Re: Issue opening older files in QuarkXPress 9.5.4

    I still have a working copy of Quark 3.3.2 if it helps.

    PowerMac G5, 2.7DP, 8Gb RAM; OSX 10.4.11.
    Intel MacBook running SnowLeopard and external drive with Mountain Lion. Quark 9 and Quark 10 on ML. PowerMac 7300 with Quark 4.1 on OS 8.6.
  • 12-10-2013 4:04 AM In reply to

    Re: Issue opening older files in QuarkXPress 9.5.4

    Hi tkoyn,

    we have filed it under ID 165277. However as we do not know of any other document showing this behaviour, I doubt that we can/will fix it. If you see this bug happening again or others experiencing this bug we can analyze further.

    Thanks
    Matthias


    Get Creative Pro Tools worth $1000 when you buy or upgrade QuarkXPress 10 Go Pro (while supply lasts):
    DE: http://content.quark.com/creativepro-de.html
    FR: http://content.quark.com/creativepro-fr.html
    UK: http://content.quark.com/creativepro-gb.html
    US: http://content.quark.com/creativepro-us.html

    Want to create stunning HTML5-based animations for apps? Simply use InDesign or QuarkXPress with App Studio, no other tool needed: http://AppStudio.net

    Need immediate help? Please contact Quark's support: http://support.quark.com/contact_us.html
    Follow App Studio here: https://twitter.com/publishhtml5
    Follow QuarkXPress here: https://twitter.com/QuarkXPress
    Follow me here: https://twitter.com/HamburQ
  • 12-13-2013 1:19 PM In reply to

    • tkoyn
    • Not Ranked
    • Joined on 11-21-2013
    • Posts 11

    Re: Issue opening older files in QuarkXPress 9.5.4

    Matthias Guenther (Quark):

    Hi tkoyn,

    we have filed it under ID 165277. However as we do not know of any other document showing this behaviour, I doubt that we can/will fix it. If you see this bug happening again or others experiencing this bug we can analyze further.

    Thanks
    Matthias

    Matthias Guenther, I have gathered a collection of seven of these problem files for your analysis. I am sending the download link in a PM.
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