Cannot open document with this version of Quark

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Cannot open document with this version of Quark

Postby leedailly » 21 Dec 2016, 07:53

There was in issue with Quark 10 which required to reinstall the software however the software still wouldn't load. I installed a free trial of Quark 2016 and was able to open documents and do what I needed to do. Quark 10 is now opening but it will not load any of my documents saying that it cannot open with this version of Quark (16)

I have uninstalled 2016 and also 10, removed any folders related to quark on the C drive but after reinstalling Quark 10 the same issue occurs. Has anyone seen this before?

Thanks

Lee
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Re: Cannot open document with this version of Quark

Postby Matthias Guenther (Quark) » 21 Dec 2016, 10:54

Hi Lee,

if you saved the documents with QuarkXPress 2016, then correct, QuarkXPress 10 cannot open those.

If you didn't save the documents with QX2016, then QuarkXPress 10 should still open them.

Thanks
Matthias
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Re: Cannot open document with this version of Quark

Postby leedailly » 21 Dec 2016, 10:58

The documents were saved with Quark 10 and only opened with Quark 2016. Other users in the company who use Quark 2010 can still open these documents which are saved on the server.

Thanks

Lee
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Re: Cannot open document with this version of Quark

Postby Matthias Guenther (Quark) » 21 Dec 2016, 11:05

Hi Lee,

are you all on Windows? Do the documents have a .qxp file extensions?

Thanks
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Re: Cannot open document with this version of Quark

Postby leedailly » 21 Dec 2016, 11:07

Yes all on Windows 10 and the file extension is .qxp on all the documents.

Thanks

Lee
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Re: Cannot open document with this version of Quark

Postby Matthias Guenther (Quark) » 21 Dec 2016, 11:11

Can you copy the qxp from the server to your local drive and open it from there?

Thanks
Matthias
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Re: Cannot open document with this version of Quark

Postby leedailly » 21 Dec 2016, 11:13

No I have copied a file from the location on the server to the desktop and the issue persists.

Thanks

Lee
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Re: Cannot open document with this version of Quark

Postby Matthias Guenther (Quark) » 22 Dec 2016, 02:04

Hi Lee,

and you are using the same exact version of QuarkXPress 10 as your colleagues?
Can you check please, are all of you using 10.5.2?
http://www.quark.com/Support/Downloads/ ... px?fid=298

Thanks
Matthias
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