Push Notification Issues

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Push Notification Issues

Postby jkaus3 » 12 Jul 2012, 08:42

Hello, I published a new issue today and the notifications aren't working. How are the users supposed to know we have a new issue? Does it show up as a red badge? It hasn't worked for us so I'm not even sure what it is supposed to do. The new issue shows up and works but there is no indication that it is a new issue or that there is a new one available.I've set up and released our app using the latest App Studio Factory that comes with Quark 9.3 and Xcode 4.3.3. We are using the Elegant Kiosk template. And I checked the box in the App Studio Publishing Portal that says "push notifications for applications."Thanks,J
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Push Notification Issues

Postby Matthias Guenther (Quark) » 12 Jul 2012, 21:06

Hi jkaus,
have you configured a certificate in developer.apple.com and uploaded that push certificate into Quark App Studio Publishing Portal?
Thanks
Matthias
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Matthias Guenther (Quark)
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Push Notification Issues

Postby jkaus3 » 13 Jul 2012, 04:08

Thank you for the quick reply. Yes I have configured and uploaded the certificate to the Publishing Portal; and after I uploaded it I re-downloaded the Quark App Certificate and placed it in App Studio Factory before exporting my ipa.
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Push Notification Issues

Postby Matthias Guenther (Quark) » 17 Jul 2012, 01:04

Hi jkaus,
can you try the steps described here please: [url=/p/28320/112772.aspx#112599]http://forums.quark.com/p/28320/112772.aspx#112599[/url]
Thanks
Matthias
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Push Notification Issues

Postby jkaus3 » 24 Jul 2012, 05:24

Sorry for the late replay, I was out of town. I followed the instructions. What am I supposed to see in terminal if it is set up correctly?
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Push Notification Issues

Postby Matthias Guenther (Quark) » 24 Jul 2012, 12:06

Hi jkaus,
If the app has been properly configured for notifications, the results should include an entry named . If it does not include this entry, the app is not set up for notifications.

Regards
Matthias
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Push Notification Issues

Postby jkaus3 » 24 Jul 2012, 13:00

It does not have the entry. I set up everything for notifications in the iOS provisioning portal and uploaded my notifications certificate created into the app studio publishing portal. How far back do you suggest I go to resolve this?
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Push Notification Issues

Postby jkaus3 » 24 Jul 2012, 13:20

So when I export from App Studio Factory using the "Release" testing version of the app it has the notifications and shows the "aps-environment" in terminal but when I choose "Distribution" to export the finalized app it does not. I only configured the Production Certificate in the Apple Provisioning Portal, do I need to configure the Development Certificate as well to get it to work? Or what do you suggest. Thanks, J
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Push Notification Issues

Postby Matthias Guenther (Quark) » 25 Jul 2012, 04:13

Hi jkaus,
you don't need any Development certificate or profile.
I'd recreate the notification, so back to provisioning portal from Apple, set the notification there, follow the steps in our manual to create the right format, download the provisioning profile, install. Upload the notification certificate to App Studio Publsihing Portal, download the app certificate (important) and rebuild the app.
Does that work now?
Thanks
Matthias
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Push Notification Issues

Postby jkaus3 » 25 Jul 2012, 05:09

I'll try that today, is there any explanation for why notifications work for the "Release" export but not the "Distribution?"
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