Quark 10.5.2 crash while printing illustrator .ai import

[relation]

We hoped to resolve several problems with imported transparancies by doing the update from Quark 10.2.1 to 10.5.2.

But we have still the same problem:
Illustrator imports (.eps) dont't take their transparencies to Quark.
Instead Illustrator imports (.ai) do take their transparencies to Quark but while printing the file the program crashes each time.

Is there any possibility to import the transparencies from illustrator?

Thanks for answering,

Esther

[Matthias Guenther (Quark)]

Hi Esther,

EPS doesn't understand transparency, so you loose transparency information when you save in this format.

Illustrator 9 and higher do a trick to carry transparency via EPS, they embed the AI into the EPS. When you reopen such an EPS file in Illustrator, the AI (unflattened) data is read. When you place the file into any other application, the EPS (flattened) data is read.

So the only way to keep transparency is a file format that natively supports transparency. E.g. AI, PDF, TIFF, PNG, PSD. Where PSD is a kind of TIFF and AI a kind of PDF.

About the crashes when using AI, can you post a crash report please?

Thanks
Matthias

[relation]

Hi Matthias,

here's the crash report – it's to long to list it all here. Hope you can find a solution for the problem.

Thanks,

Esther


Process: QuarkXPress [37115]
Path: /Applications/QuarkXPress 10/QuarkXPress.app/Contents/MacOS/QuarkXPress
Identifier: com.quark.QuarkXPress
Version: 10.5.2.0 (10.5.2.0)
Code Type: X86 (Native)
Parent Process: launchd [31213]

Date/Time: 2015-07-15 12:55:39.119 +0200
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9

Crashed Thread: 7

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000d1d8d000

VM Regions Near 0xd1d8d000:
CG backing stores 00000000cbdd9000-00000000cbfb6000 [ 1908K] rw-/rw- SM=SHM
-->
__TEXT 00000000ebf80000-00000000ebf82000 [ 8K] r-x/rwx SM=COW /Applications/QuarkXPress 10/*/ILCrashReporter.framework/Versions/A/ILCrashReporter

Application Specific Information:
objc[37115]: garbage collection is OFF

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x0af7d83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x0ae6de21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x0ae1e42c pthread_cond_wait$UNIX2003 + 71
3 libQuarkPDF.dylib 0x23ddfe59 SendMessageAndWait + 185
4 libQuarkPDF.dylib 0x23ddfea7 RestartRipMessage + 39
5 libQuarkPDF.dylib 0x23de8fb5 QPDFStartPrintPageContents + 581
6 com.quark.QuarkXPress.XTensions.PDF Filter.Bundle 0x21f32b65 JawsObj::QPDFStartPrintPageContents(char const*, qpdfPrintConfigRec const*, ColorTransInfo*) + 49
7 com.quark.QuarkXPress.XTensions.PDF Filter.Bundle 0x21f009fa PrintPDFMgr::XlatPDF() + 2280
8 com.quark.QuarkXPress.XTensions.PDF Filter.Bundle 0x21eff297 PrintPDFMgr::SendPostScript() + 2479
9 com.quark.QuarkXPress.XTensions.PDF Filter.Bundle 0x21f1a43f PrintCB::DoPicPrintOpCB::Handler(xtdopicprintoprec*) + 295
10 com.quark.QuarkXPress.XTensions.PDF Filter.Bundle 0x21edb26f BaseCB::CBHandler(void*, void*) + 49
11 com.quark.QuarkXPress 0x010615fc xtdocallback(void*, long (*)(unsigned long, short, void*, long), long (*)(unsigned long, short, void*, long)) + 283
12 com.quark.QuarkXPress 0x0106147c xtcallback + 494
13 com.quark.QuarkXPress 0x00e6f56d QUARK::POSTSCRIPT::PrintBoxState::Print(printvars const&, long) + 2485
14 com.quark.QuarkXPress 0x00e71d0a QUARK::POSTSCRIPT::PSDispatchICG(QUARK::POSTSCRIPT::IPictureDrawContext&, long) + 217
15 com.quark.QuarkXPress 0x0089c366 PictureBoxPSRenderer::DrawContent(PictBox const&) + 342
16 com.quark.QuarkXPress 0x0089c1de PictureBoxPSRenderer::DrawBox(PictBox const&, short) + 142
17 com.quark.QuarkXPress 0x0089ab1c PSElementVisitor::DrawPictureBox(PictBox const&) const + 46
18 com.quark.QuarkXPress 0x007ccfbe PictBox::Draw(IElementVisitor&) const + 24
19 com.quark.QuarkXPress 0x008a92db PageOutput::OutputBox(PrintBoxRec const&) + 211
20 com.quark.QuarkXPress 0x008a90be PageOutput::Output(ProgressRef__*) + 438
21 com.quark.QuarkXPress 0x008a5556 SheetOutput::DoPagesLoop() + 628
22 com.quark.QuarkXPress 0x008a514d SheetOutput::DoTilesLoop(short) + 247
23 com.quark.QuarkXPress 0x008a4ef8 SheetOutput::DoOutput() + 68
24 com.quark.QuarkXPress 0x008a409c SheetOutput::Output(ProgressRef__*) + 88
25 com.quark.QuarkXPress 0x008ac39b JobOutput::DoSheetRepeatLoop(PrintSheetRec const&, short) + 65
26 com.quark.QuarkXPress 0x008ac33c JobOutput::DoSheetsLoop(short) + 312
27 com.quark.QuarkXPress 0x008ac1d8 JobOutput::DoCopiesLoop() + 244
28 com.quark.QuarkXPress 0x008abfcb JobOutput::Output(ProgressRef__*) + 483
29 com.quark.QuarkXPress 0x00a26ca1 PrintOutputMedia::DoOutput(DocRef__*, JobRef__*) + 2321
30 com.quark.QuarkXPress 0x008ab5af OutputMediaBridge<PrintJobSettings>::OutputCB::Handler(XTOutputRec*) + 53
31 com.quark.QuarkXPress 0x009e9b31 BaseCB::CBHandler(void*, void*) + 45
32 com.quark.QuarkXPress 0x010615fc xtdocallback(void*, long (*)(unsigned long, short, void*, long), long (*)(unsigned long, short, void*, long)) + 283
33 com.quark.QuarkXPress 0x0106147c xtcallback + 494
34 com.quark.QuarkXPress 0x01062c75 xtcallbackbyid + 90
35 com.quark.QuarkXPress 0x008a9d50 PrintMgr::Output(DocRef__*, Job&) + 222
36 com.quark.QuarkXPress 0x008bf683 XTOutput(DocRef__*, OutputMediaRef__*, long) + 271
37 com.quark.QuarkXPress 0x001f6593 -[FileMenuController printAction:] + 45
38 com.apple.CoreFoundation 0x0949fd11 -[NSObject performSelector:withObject:] + 65
39 com.apple.AppKit 0x085a6663 -[NSApplication sendAction:to:from:] + 232
40 com.quark.quarkxpress.cocoaext.QCocoaExtensions 0x0658e946 -[NSMenuItem(QuarkExt) HandleMenuAction:] + 100
41 com.apple.CoreFoundation 0x0949fd11 -[NSObject performSelector:withObject:] + 65
42 com.apple.AppKit 0x085a6663 -[NSApplication sendAction:to:from:] + 232
43 com.apple.AppKit 0x087e0968 -[NSCarbonMenuImpl performMenuAction:withTarget:] + 247
44 com.apple.AppKit 0x086131e9 -[NSMenu _performKeyEquivalentWithDelegate:] + 374
45 com.apple.AppKit 0x08613325 -[NSMenu _performKeyEquivalentWithDelegate:] + 690
46 com.apple.AppKit 0x08612d94 -[NSMenu performKeyEquivalent:] + 79
47 com.apple.AppKit 0x086118e6 -[NSApplication _handleKeyEquivalent:] + 594
48 com.apple.AppKit 0x0850734f -[NSApplication sendEvent:] + 5772
49 com.quark.QuarkXPress 0x00237198 -[QXPApplication sendEvent:] + 153
50 com.apple.AppKit 0x08498b21 -[NSApplication run] + 1007
51 com.apple.AppKit 0x08729ac5 NSApplicationMain + 1054
52 com.quark.QuarkXPress 0x000384d5 start + 53

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x0af7e90a kevent + 10
1 libdispatch.dylib 0x0ada8e04 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x0ada7853 _dispatch_mgr_thread + 53

Thread 2:
0 libsystem_kernel.dylib 0x0af7e90a kevent + 10
1 libQLogger.dylib 0x03a87c32 MonitorConfigFileChanges(void*) + 361
2 com.apple.CoreServices.CarbonCore 0x0b1d75e0 PrivateMPEntryPoint + 68
3 libsystem_c.dylib 0x0ae69ed9 _pthread_start + 335
4 libsystem_c.dylib 0x0ae6d6de thread_start + 34

Thread 3:
0 libsystem_kernel.dylib 0x0af7e02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x0ae6bccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x0ae6d6fe start_wqthread + 30

Thread 4:
0 libsystem_kernel.dylib 0x0af7e02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x0ae6bccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x0ae6d6fe start_wqthread + 30

Thread 5:
0 libsystem_kernel.dylib 0x0af7db42 __select + 10
1 libmico2.3.12.dylib 0x05b6d957 MICO::SelectDispatcher::run(unsigned char) + 199
2 libmico2.3.12.dylib 0x05bb2293 MICO::GIOPConnReader::_run(void*) + 243
3 libmico2.3.12.dylib 0x05d07cd5 MICOMT::Thread::_thr_startup(void*) + 53
4 libmico2.3.12.dylib 0x05d07df5 MICOMT::Thread::ThreadWrapper(void*) + 21
5 libsystem_c.dylib 0x0ae69ed9 _pthread_start + 335
6 libsystem_c.dylib 0x0ae6d6de thread_start + 34

Thread 6:
0 libsystem_kernel.dylib 0x0af7bd36 mach_wait_until + 10
1 libsystem_c.dylib 0x0ae17439 nanosleep + 388
2 libsystem_c.dylib 0x0ae15f10 sleep + 63
3 com.quark.QuarkXPress 0x00fbad54 LCClient::SendHeartbeat(void*) + 164
4 libsystem_c.dylib 0x0ae69ed9 _pthread_start + 335
5 libsystem_c.dylib 0x0ae6d6de thread_start + 34

Thread 7 Crashed:
0 libQuarkPDF.dylib 0x24198479 dps_getcore + 57
1 libQuarkPDF.dylib 0x24108f43 rasalloc + 195
2 libQuarkPDF.dylib 0x24198bb7 allocatesharedrasterbuffer + 135
3 libQuarkPDF.dylib 0x23f45d4a xlat_do_open + 12874
4 libQuarkPDF.dylib 0x23eea584 xlat_open + 52
5 libQuarkPDF.dylib 0x240c3343 mergedevicedicts + 371
6 libQuarkPDF.dylib 0x240bf36c setdevicefetch + 2748
7 libQuarkPDF.dylib 0x240ad997 intloop + 151
8 libQuarkPDF.dylib 0x240f3b8b dps_timeslice + 507
9 libQuarkPDF.dylib 0x240fbffd postscript_input_th + 61
10 libQuarkPDF.dylib 0x23de1887 postscript_dll_input + 231
11 libQuarkPDF.dylib 0x23de112c RestartRIP + 236
12 libQuarkPDF.dylib 0x23de7ef9 jaws_main + 825
13 libsystem_c.dylib 0x0ae69ed9 _pthread_start + 335
14 libsystem_c.dylib 0x0ae6d6de thread_start + 34

Thread 8:
0 libsystem_kernel.dylib 0x0af7d83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x0ae6de21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x0ae1e42c pthread_cond_wait$UNIX2003 + 71
3 libQuarkPDF.dylib 0x2419a2ec jawsRecvMessage + 60
4 libQuarkPDF.dylib 0x24193fe8 genericThreadFunc + 152
5 libsystem_c.dylib 0x0ae69ed9 _pthread_start + 335
6 libsystem_c.dylib 0x0ae6d6de thread_start + 34

Thread 9:
0 libsystem_kernel.dylib 0x0af7e02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x0ae6bccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x0ae6d6fe start_wqthread + 30

Thread 10:
0 libsystem_kernel.dylib 0x0af7e02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x0ae6bccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x0ae6d6fe start_wqthread + 30

Thread 11:
0 libsystem_kernel.dylib 0x0af7e02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x0ae6bccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x0ae6d6fe start_wqthread + 30

Thread 12:
0 libsystem_kernel.dylib 0x0af7e02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x0ae6bccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x0ae6d6fe start_wqthread + 30

Thread 13:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x0af7db42 __select + 10
1 com.apple.CoreFoundation 0x0948ee15 __CFSocketManager + 1557
2 libsystem_c.dylib 0x0ae69ed9 _pthread_start + 335
3 libsystem_c.dylib 0x0ae6d6de thread_start + 34

Thread 14:
0 libsystem_kernel.dylib 0x0af7e02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x0ae6bccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x0ae6d6fe start_wqthread + 30

Thread 15:
0 libsystem_kernel.dylib 0x0af7e02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x0ae6bccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x0ae6d6fe start_wqthread + 30

Thread 16:
0 libsystem_kernel.dylib 0x0af7e02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x0ae6bccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x0ae6d6fe start_wqthread + 30

Thread 17:: WebCore: LocalStorage
0 libsystem_kernel.dylib 0x0af7d83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x0ae6de21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x0ae1e42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.JavaScriptCore 0x13e645d1 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 81
4 com.apple.WebCore 0x5b4efe11 WTF::MessageQueue<WebCore::LocalStorageTask>::waitForMessage() + 135
5 com.apple.WebCore 0x5b4efd64 WebCore::LocalStorageThread::threadEntryPoint() + 74
6 com.apple.WebCore 0x5b4efcc1 WebCore::LocalStorageThread::threadEntryPointCallback(void*) + 17
7 libsystem_c.dylib 0x0ae69ed9 _pthread_start + 335
8 libsystem_c.dylib 0x0ae6d6de thread_start + 34

Thread 18:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x0af7bc22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0af7b1f6 mach_msg + 70
2 com.apple.CoreFoundation 0x094379da __CFRunLoopServiceMachPort + 170
3 com.apple.CoreFoundation 0x09440b04 __CFRunLoopRun + 1428
4 com.apple.CoreFoundation 0x094401dc CFRunLoopRunSpecific + 332
5 com.apple.CoreFoundation 0x09440088 CFRunLoopRunInMode + 120
6 com.apple.Foundation 0x07eb30c4 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 378
7 com.apple.Foundation 0x07ea6e25 -[NSThread main] + 45
8 com.apple.Foundation 0x07ea6dd5 __NSThread__main__ + 1582
9 libsystem_c.dylib 0x0ae69ed9 _pthread_start + 335
10 libsystem_c.dylib 0x0ae6d6de thread_start + 34

Thread 19:
0 libsystem_kernel.dylib 0x0af7e02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x0ae6bccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x0ae6d6fe start_wqthread + 30

Thread 20:
0 libsystem_kernel.dylib 0x0af7e02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x0ae6bccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x0ae6d6fe start_wqthread + 30

Thread 21:
0 libsystem_kernel.dylib 0x0af7e02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x0ae6bccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x0ae6d6fe start_wqthread + 30

Thread 22:
0 libsystem_kernel.dylib 0x0af7e02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x0ae6bccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x0ae6d6fe start_wqthread + 30

Thread 7 crashed with X86 Thread State (32-bit):
eax: 0xd1d8d000 ebx: 0x00000000 ecx: 0x312e50a4 edx: 0xd1d8d000
edi: 0x312e6018 esi: 0x07f45400 ebp: 0xb071a608 esp: 0xb071a600
ss: 0x00000023 efl: 0x00010206 eip: 0x24198479 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0xd1d8d000
Logical CPU: 0

Binary Images:
0x36000 - 0x1924ffb +com.quark.QuarkXPress (10.5.2.0 - 10.5.2.0) <2134A3BE-1852-3F2B-92CA-AC5D0DCCE34C> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/MacOS/QuarkXPress
0x3a83000 - 0x3a8bff7 +libQLogger.dylib (??? - ???) <018525DA-0C94-30EE-8E2A-036012935AC0> /Applications/QuarkXPress 10/libQLogger.dylib
0x3a9a000 - 0x4cc8fff +libicudata.dylib (48.1.1 - compatibility 48.0.0) <C60825F3-F644-3D43-9BAD-09C101C8B7B1> /Applications/QuarkXPress 10/libicudata.dylib
0x4ccc000 - 0x4e44ff3 +libicui18n.dylib (48.1.1 - compatibility 48.0.0) <3B8B4538-6573-38B8-A8A4-5269D352961B> /Applications/QuarkXPress 10/libicui18n.dylib
0x4ee1000 - 0x4fe8ffb +libicuuc.dylib (48.1.1 - compatibility 48.0.0) <F381AD15-680B-35D7-BF73-BF0BCC4D5501> /Applications/QuarkXPress 10/libicuuc.dylib
0x503e000 - 0x504bffb +libQXString.dylib (??? - ???) <077AB57A-88DD-335E-90C4-98C5E4EADA51> /Applications/QuarkXPress 10/libQXString.dylib
0x5062000 - 0x5092fff +libXFile.dylib (??? - ???) <1279C040-0DDF-3D6B-A857-34E638D539D5> /Applications/QuarkXPress 10/libXFile.dylib
0x50cd000 - 0x510fff7 +libGenericRules.dylib (??? - ???) <C88CC508-1A2E-317A-A3EE-2FF5EB7F9237> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/Frameworks/libGenericRules.dylib
0x515f000 - 0x5181ffb +libAbstractFormatIO.dylib (??? - ???) <EDB2500F-D36D-3612-85E2-AD93C95CD163> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/Frameworks/libAbstractFormatIO.dylib
0x51b0000 - 0x51b3ff7 +libContentBrowser.dylib (??? - ???) <644C76B0-EECB-3120-A335-304E03CB5F26> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/Frameworks/libContentBrowser.dylib
0x51bd000 - 0x51c8ffb +libCoreRegistry.dylib (??? - ???) <8A746CC1-992F-3626-AFBC-5FC1C5BFACC1> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/Frameworks/libCoreRegistry.dylib
0x51d9000 - 0x51e1fff +libCoreString.dylib (??? - ???) <364E5A8A-D684-3CAB-849F-2E3A451BB179> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/Frameworks/libCoreString.dylib
0x51ef000 - 0x5709ff7 +libGraphics.dylib (??? - ???) <54A1D116-1781-3219-902C-B60C69FBF419> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/Frameworks/libGraphics.dylib
0x59bf000 - 0x59cbfff +libFileIO.dylib (??? - ???) <9D7CCF73-4503-3A49-904C-DBF24ABB802C> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/Frameworks/libFileIO.dylib
0x59dd000 - 0x59edffb +libQuarkCMS.dylib (??? - ???) <4E9170F3-288A-3FE1-B964-35A7EBBF51D0> /Applications/QuarkXPress 10/libQuarkCMS.dylib
0x5a02000 - 0x5a68ffb +libDOMXT.dylib (??? - ???) <DF73DE25-EFD9-3C83-825D-758DD8AEE1BA> /Applications/QuarkXPress 10/libDOMXT.dylib
0x5b2c000 - 0x5b30ffb +libLocking.dylib (??? - ???) <2C87FE54-4E45-3B1B-BE47-D65FBF86509A> /Applications/QuarkXPress 10/libLocking.dylib
0x5b37000 - 0x5de0ff4 +libmico2.3.12.dylib (??? - ???) <83183D60-5E70-8AC2-4D7A-5FA46F952039> /Applications/QuarkXPress 10/libmico2.3.12.dylib
0x6066000 - 0x60caff7 +libmicocoss2.3.12.dylib (??? - ???) <AB715A14-0343-A259-5999-768097425DF6> /Applications/QuarkXPress 10/libmicocoss2.3.12.dylib
0x614a000 - 0x6165ff7 +libTrueTypeToType1.dylib (??? - ???) <1CF1A6FA-B57A-3611-B758-EF865D055875> /Applications/QuarkXPress 10/libTrueTypeToType1.dylib
0x657d000 - 0x657dfff +quark.QDataExchangeInterface (1.0 - 1) <4A41C399-FF94-3441-BF67-E50E1D903E56> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/Frameworks/QDataExchangeInterface.framework/Versions/A/QDataExchangeInterface
0x6583000 - 0x6584ffc +com.quark.quarkxpress.LayoutConstraints (1.0 - 1) <AE9E78F9-3B52-39D0-B5C6-C1AC62E9B45A> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/Frameworks/LayoutConstraints.framework/Versions/A/LayoutConstraints
0x658b000 - 0x658fffe +com.quark.quarkxpress.cocoaext.QCocoaExtensions (1.0 - 1) <1A4DCCFA-0ABD-371A-B632-2CC221989481> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/Frameworks/QCocoaExtensions.framework/Versions/A/QCocoaExtensions
0x6599000 - 0x65a5fff +com.kulakov.ShortcutRecorder (??? - 2.0) <F9B50315-2494-385D-A1A0-31FD3F651692> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/ShortcutRecorder
0x65b5000 - 0x65f0fff +com.quark.QXPPanelManager (1.0 - 1) <C6068FCE-95F3-355C-AE26-0DCDC0BD0347> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/Frameworks/QXPPanel.framework/Versions/A/QXPPanel
0x6623000 - 0x6645ff7 +com.quark.QCommonControl (1.0 - 1) <97BC6212-5B56-33EB-9AD4-5C4361B3F969> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/Frameworks/QCommonControl.framework/Versions/A/QCommonControl
0x6667000 - 0x6670fff +com.quark.QXPXTInterface (1.0 - 1) <7D8A2575-4DE7-360E-8197-F3CCA2E8D36D> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/Frameworks/QXPXTInterface.framework/Versions/A/QXPXTInterface
0x6683000 - 0x6698fff +com.positivespinmedia.PSMTabBarControlFramework (??? - 1.1) <BB3AF452-A05D-3699-A2C9-67DCB7594F09> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/Frameworks/PSMTabBarControl.framework/Versions/A/PSMTabBarControl
0x66a3000 - 0x692afff +Xalan-c-xc (??? - ???) <9340B94F-4979-3939-9276-55ABC3280F90> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/Frameworks/Xalan-c-xc.framework/Versions/1.11/Xalan-c-xc
0x6de4000 - 0x712dfff +Xerces-c-xc (??? - ???) <C96940A6-57F6-3106-A25D-4AB358E3B78C> /Applications/QuarkXPress 10/QuarkXPress.app/Contents/Frameworks/Xerces-c-xc.framework/Versions/3.1.1/Xerces-c-xc
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[Matthias Guenther (Quark)]

Hi Esther,

can you send me a sample image (.AI) please?

Thanks
Matthias

[relation]

Hi Matthias,

please find attached a link to the sample image I used for testing. But it doesn't make any difference, if there is a transparency or not – Quark crashes each time while printing the file with an .ai import.

Thanks,

Esther


<http://mediacity.agentur-relation.de/sixomc/webcenter?_down=DJPGQJ6KDCN&_eml=216501>

[Matthias Guenther (Quark)]

Hi Esther,

I imported your AI and exported it with unflattened transparency in QuarkXPress 10.5.2. No problem.

Please see PDF here: http://www.quarkforums.com/resources/AI_Import.pdf

Have you tried the typical troubleshooting techniques, delete preferences, repair permissions, delete caches etc.?
And how do you export please, using PDF Export directly?

Thanks
Matthias

[relation]

Hi Matthias,

I deleted all Quark preferences I found, repaired the permissions and deleted the caches. It's still the same problem.
I do export a postscript file – but even using the printing menu or exporting a pdf directly the program crashes.

I don't have any idea what to do. And we have this problem on every computer, not only on one.

Thanks,

Esther

[A Palaniappan (Quark)]

Hi relation,

Thank you for contacting Quark.

Kindly download the QuarkXPress 2015 and verify the output crash issue.

http://quark.com/Products/QuarkXPress/Test_Drive.aspx

If you find some issue kindly send the issues with the files to apalaniappan@quark.com

Thanks
A. Palaniappan