QLA Heartbeat issues

Discuss Quark® License Administrator (QLA) setup and functionality, which allows you to run concurrent licenses of QuarkXPress inside your organization.

QLA Heartbeat issues

Postby costasppc » 17 Sep 2014, 18:18

Hello,

We have QLA 4.5.2 running in OS X Server 10.9.3. When a Quark client crashes, the user is opening the application immediately. This occurs to a new license being issued.
What are the proper settings for heartbeat to avoid this?

Best regards

Kostas
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Re: QLA Heartbeat issues

Postby Sarbjit Singh » 18 Sep 2014, 08:30

The license will be freed up eventually. You may reduce the HearBeat interval to 60
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Re: QLA Heartbeat issues

Postby costasppc » 18 Sep 2014, 08:51

Thank you,
The license will be freed up eventually

Not acceptable solution by the client...
You may reduce the HearBeat interval to 60

Thats what I did, but even the 1 minute is big time for the user.

Is there any chance to free ourselves from the QLA Server and have the applications licensed without it, locally like in the past?

Best regards

Kostas
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Re: QLA Heartbeat issues

Postby STomiyama » 18 Sep 2014, 22:11

How about using Check Out License menu under Utility menu?
The number of check out days can be extended by using QLA client, until the number which your license allows.
I always do it when I should research a crash issue so that my license doesn't expire even temporary.
Siyoh Tomiyama
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Re: QLA Heartbeat issues

Postby Sarbjit Singh » 19 Sep 2014, 00:03

Thank Siyoh, that should work well.

However, you may also change "Retries" to 1, so that the server only checks for licenses once become they are freed up.

Total time to refresh = (Heartbeat Interval) * (number of retries)
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Re: QLA Heartbeat issues

Postby costasppc » 22 Sep 2014, 17:11

Thank you,

However, you may also change "Retries" to 1, so that the server only checks for licenses once become they are freed up.


And what happens to the client until the license gets free?

The number of check out days can be extended by using QLA client, until the number which your license allows.

I have 7 full and 15 upgrade licences (total 22). How many days should you suggest?

Best regards

Kostas
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Re: QLA Heartbeat issues

Postby alieen » 02 Dec 2014, 01:25

Is there any chance to free ourselves from the QLA Server and have the applications licensed without it, locally like in the past?

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Re: QLA Heartbeat issues

Postby Sarbjit Singh » 02 Dec 2014, 04:39

@alieen

You may try "Check Out License" option to keep licensing information locally, as suggested above by Siyoh.
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