Document Converter crashing

Discuss converting legacy documents (version 6 or older) to be opened in QuarkXPress 10, 2015 & 2016 using the QuarkXPress Document Converter.
(Please note that documents last saved in version 7 and higher can be directly opened by QuarkXPress 10, 2015 & 2016!)

Document Converter crashing

Postby csmith73 » 21 Apr 2016, 14:59

Good afternoon,

I'm having a problem with the Document Converter crashing. I downloaded it a few days ago and was able to successfully convert several files. I'm using Mac OS X El Capitan and have Quark 2015.

But today the Document Converter hung up while converting a particular file. I closed it out, but now the program crashes as soon as I try to open it.

I've attached the error message below, if that helps. I appreciate any insight I can get.

Regards,

Charlie Smith

Process: QuarkXPress Document Converter [693]
Path: /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/MacOS/QuarkXPress Document Converter
Identifier: com.Quark.QuarkXPress Document Converter
Version: 1.0 (1.0)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: QuarkXPress Document Converter [693]
User ID: 501

Date/Time: 2016-04-21 14:55:39.464 -0500
OS Version: Mac OS X 10.11.4 (15E65)
Report Version: 11
Anonymous UUID: 001502D5-C56D-AF76-601C-58DB0368B7ED


Time Awake Since Boot: 1200 seconds

System Integrity Protection: enabled

Crashed Thread: 9

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0:
-->
__TEXT 0000000000001000-0000000000013000 [ 72K] r-x/rwx SM=COW /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/MacOS/QuarkXPress Document Converter

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x91fa549a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91fa4884 mach_msg + 68
2 com.apple.CoreFoundation 0x98e5bdc6 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x98e5b1d1 __CFRunLoopRun + 1521
4 com.apple.CoreFoundation 0x98e5a976 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x98e5a7db CFRunLoopRunInMode + 123
6 com.apple.HIToolbox 0x974c02f1 RunCurrentEventLoopInMode + 267
7 com.apple.HIToolbox 0x974c00f3 ReceiveNextEventCommon + 503
8 com.apple.HIToolbox 0x974bfeec _BlockUntilNextEventMatchingListInModeWithFilter + 99
9 com.apple.AppKit 0x9583f44e _DPSNextEvent + 1053
10 com.apple.AppKit 0x9583e9c7 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1057
11 com.apple.AppKit 0x9583e59e -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 121
12 com.apple.AppKit 0x95831cb3 -[NSApplication run] + 1063
13 com.apple.AppKit 0x957f85a9 NSApplicationMain + 1630
14 com.Quark.QuarkXPress Document Converter 0x00002be6 main + 30
15 com.Quark.QuarkXPress Document Converter 0x00002992 _start + 216
16 com.Quark.QuarkXPress Document Converter 0x000028b9 start + 41

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x91fad7fa kevent_qos + 10
1 libdispatch.dylib 0x99b567ea _dispatch_mgr_invoke + 234
2 libdispatch.dylib 0x99b563be _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x91facd5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96ce034b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x96cddf56 start_wqthread + 34

Thread 3:
0 libsystem_kernel.dylib 0x91facd5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96ce034b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x96cddf56 start_wqthread + 34

Thread 4:
0 libsystem_kernel.dylib 0x91fad7c2 kevent + 10
1 libQLogger.XC.r.dylib 0x04016e32 MonitorConfigFileChanges(void*) + 196
2 com.apple.CoreServices.CarbonCore 0x908bf96c PrivateMPEntryPoint + 68
3 libsystem_pthread.dylib 0x96ce0780 _pthread_body + 138
4 libsystem_pthread.dylib 0x96ce06f6 _pthread_start + 155
5 libsystem_pthread.dylib 0x96cddf7a thread_start + 34

Thread 5:
0 libsystem_kernel.dylib 0x91facd5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96ce034b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x96cddf56 start_wqthread + 34

Thread 6:
0 libsystem_kernel.dylib 0x91facd5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96ce034b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x96cddf56 start_wqthread + 34

Thread 7:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x91fa549a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91fa4884 mach_msg + 68
2 com.apple.CoreFoundation 0x98e5bdc6 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x98e5b1d1 __CFRunLoopRun + 1521
4 com.apple.CoreFoundation 0x98e5a976 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x98e5a7db CFRunLoopRunInMode + 123
6 com.apple.CFNetwork 0x987878d7 +[NSURLConnection(Loader) _resourceLoadLoop:] + 717
7 com.apple.Foundation 0x9d0286c7 -[NSThread main] + 45
8 com.apple.Foundation 0x9d028452 __NSThread__start__ + 1550
9 libsystem_pthread.dylib 0x96ce0780 _pthread_body + 138
10 libsystem_pthread.dylib 0x96ce06f6 _pthread_start + 155
11 libsystem_pthread.dylib 0x96cddf7a thread_start + 34

Thread 8:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x91fac726 __select + 10
1 com.apple.CoreFoundation 0x98e9d010 __CFSocketManager + 912
2 libsystem_pthread.dylib 0x96ce0780 _pthread_body + 138
3 libsystem_pthread.dylib 0x96ce06f6 _pthread_start + 155
4 libsystem_pthread.dylib 0x96cddf7a thread_start + 34

Thread 9 Crashed:
0 com.quark.LayoutEngine 0x005a604f Quark::HandleStream::LoadNumber(char const*, long, char*) + 25
1 com.quark.LayoutEngine 0x005a4d1c Quark::HandleStream::LoadNumeric(char*, int) + 40
2 com.quark.LayoutEngine 0x005a4d7b Quark::HandleStream::operator>>(unsigned long&) + 33
3 com.quark.LayoutEngine 0x00c64a32 FontNames::DeSerialize(char**, short, unsigned long, unsigned short) + 110
4 com.quark.LayoutEngine 0x009c1da9 CreateFontInfo() + 379
5 com.quark.LayoutEngine 0x004b4e9f QFontMgrDeprecated::CreateGlobalFontHandles() + 1539
6 com.quark.LayoutEngine 0x009c5212 kombubalate(short) + 714
7 com.quark.LayoutEngine 0x00937bd6 initialize(QXStringRef__*, XRMComponentType) + 11046
8 com.quark.LayoutEngine 0x000ac0b8 QUARK::LAYOUTENGINE::Application::Initialize(QUARK::LAYOUTENGINE::IApplicationConfiguration const&) + 1142
9 com.Quark.QuarkXPress Document Converter 0x00002d25 -[LEInitialize init] + 317
10 com.Quark.QuarkXPress Document Converter 0x00003abc -[LEAppDelegate InitLayoutEngine] + 597
11 com.apple.Foundation 0x9d0286c7 -[NSThread main] + 45
12 com.apple.Foundation 0x9d028452 __NSThread__start__ + 1550
13 libsystem_pthread.dylib 0x96ce0780 _pthread_body + 138
14 libsystem_pthread.dylib 0x96ce06f6 _pthread_start + 155
15 libsystem_pthread.dylib 0x96cddf7a thread_start + 34

Thread 10:
0 libsystem_kernel.dylib 0x91facd5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96ce034b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x96cddf56 start_wqthread + 34

Thread 11:
0 libsystem_kernel.dylib 0x91facd5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96ce034b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x96cddf56 start_wqthread + 34

Thread 12:
0 libsystem_kernel.dylib 0x91facd5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96ce034b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x96cddf56 start_wqthread + 34

Thread 13:
0 libsystem_kernel.dylib 0x91facd5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96ce034b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x96cddf56 start_wqthread + 34

Thread 14:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x91fac7ce __semwait_signal + 10
1 libsystem_c.dylib 0x930ba8cd nanosleep$UNIX2003 + 218
2 libsystem_c.dylib 0x930ba779 usleep$UNIX2003 + 60
3 com.apple.AppKit 0x95b4e61d -[NSUIHeartBeat _heartBeatThread:] + 2288
4 com.apple.Foundation 0x9d0286c7 -[NSThread main] + 45
5 com.apple.Foundation 0x9d028452 __NSThread__start__ + 1550
6 libsystem_pthread.dylib 0x96ce0780 _pthread_body + 138
7 libsystem_pthread.dylib 0x96ce06f6 _pthread_start + 155
8 libsystem_pthread.dylib 0x96cddf7a thread_start + 34

Thread 15:

Thread 16:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x91fa549a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91fa4884 mach_msg + 68
2 com.apple.CoreFoundation 0x98e5bdc6 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x98e5b1d1 __CFRunLoopRun + 1521
4 com.apple.CoreFoundation 0x98e5a976 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x98e5a7db CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x959a6f76 _NSEventThread + 291
7 libsystem_pthread.dylib 0x96ce0780 _pthread_body + 138
8 libsystem_pthread.dylib 0x96ce06f6 _pthread_start + 155
9 libsystem_pthread.dylib 0x96cddf7a thread_start + 34

Thread 9 crashed with X86 Thread State (32-bit):
eax: 0x00000004 ebx: 0x009c1c39 ecx: 0x03f07b15 edx: 0x00000000
edi: 0xb041f8ac esi: 0x00000000 ebp: 0xb041f618 esp: 0xb041f5f0
ss: 0x00000023 efl: 0x00010246 eip: 0x005a604f cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x00000000

Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14


Binary Images:
0x1000 - 0x12fe3 +com.Quark.QuarkXPress Document Converter (1.0 - 1.0) <7BF1B871-6239-9E0C-64E0-1B173B31F16C> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/MacOS/QuarkXPress Document Converter
0x22000 - 0x15bafff +com.quark.LayoutEngine (1.01 - 1.0) <118490F7-9D55-2D03-D550-40D59460D344> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/LayoutEngine.framework/Versions/A/LayoutEngine
0x2c65000 - 0x2c79fff +libCoreRegistry.XC.r.dylib (1) <FB3823BC-ED50-52A2-7C10-CBA79523DD99> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libCoreRegistry.XC.r.dylib
0x2c90000 - 0x2c9affb +libCoreString.XC.r.dylib (1) <CB9EE33B-6C37-6D85-6148-A726ACEB6448> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libCoreString.XC.r.dylib
0x2ca5000 - 0x2d0fff7 +libGenericRules.XC.r.dylib (1) <FAEC57A1-370F-64C2-9AE8-6643088472CA> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libGenericRules.XC.r.dylib
0x2d6e000 - 0x2d8cff3 +libAbstractFormatIO.XC.r.dylib (1) <C9D75E9A-2645-2A03-E448-B7E95755BFE5> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libAbstractFormatIO.XC.r.dylib
0x2daa000 - 0x2e2dfef +libDOMXT.XC.r.dylib (1) <16398FDC-A5B3-8CA9-2A4A-6C1C5BC22D59> /Applications/QuarkXPress Document Converter/libDOMXT.XC.r.dylib
0x2ec0000 - 0x2ed3ffb +libFileIO.XC.r.dylib (1) <07DBEC53-64B3-8AAD-596B-EE0451FFE7F3> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libFileIO.XC.r.dylib
0x2ee6000 - 0x3cf0fff +libicudata.dylib (40) <1982904A-E0A6-3CC1-A0DE-5570E7E10B36> /Applications/QuarkXPress Document Converter/libicudata.dylib
0x3cf3000 - 0x3e0cff7 +libicui18n.dylib (40) <7C968F8F-168A-3879-142B-5A0C60BF8903> /Applications/QuarkXPress Document Converter/libicui18n.dylib
0x3e8c000 - 0x3eb6ff2 +libicule.dylib (40) <1A09C2F7-FAA6-EA62-054D-D27111E53A77> /Applications/QuarkXPress Document Converter/libicule.dylib
0x3ec9000 - 0x3fb4fe7 +libicuuc.dylib (40) <77235244-2FEF-E9CE-C93F-634047F091DC> /Applications/QuarkXPress Document Converter/libicuuc.dylib
0x3ff7000 - 0x4002ffb +libLocking.XC.r.dylib (1) <4BE2484F-10EA-22D8-3B71-3109F5DB875C> /Applications/QuarkXPress Document Converter/libLocking.XC.r.dylib
0x4011000 - 0x401cff3 +libQLogger.XC.r.dylib (1) <433685D5-8231-9241-1E60-E92B0FDBBAE9> /Applications/QuarkXPress Document Converter/libQLogger.XC.r.dylib
0x4028000 - 0x403afff +libQuarkCMS.XC.r.dylib (1) <BDC9C439-AE5F-341D-B021-959F9D0A33D9> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libQuarkCMS.XC.r.dylib
0x4045000 - 0x4056ff7 +libQXString.XC.r.dylib (1) <C573E44A-761A-6D9E-AA4E-BF0DC0013566> /Applications/QuarkXPress Document Converter/libQXString.XC.r.dylib
0x4064000 - 0x40bcff7 +libShapes.XC.r.dylib (1) <2834570E-ADE2-DB38-3838-CA0E99E0025F> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libShapes.XC.r.dylib
0x40db000 - 0x40eaffb +libThreader.XC.r.dylib (1) <0AEF0F90-6582-9332-7C29-97D77DD03109> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libThreader.XC.r.dylib
0x40fc000 - 0x4118ff7 +libTrueTypeToType1.XC.r.dylib (1) <9B2DB6E4-E882-299D-F8DA-815CCE11A0B0> /Applications/QuarkXPress Document Converter/libTrueTypeToType1.XC.r.dylib
0x452f000 - 0x4581fff +libXFile.XC.r.dylib (1) <BF4A5B5C-7682-23F1-481F-C21A2656F756> /Applications/QuarkXPress Document Converter/libXFile.XC.r.dylib
0x45c8000 - 0x48a6fe7 +Xalan-c-xc (0) /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/Xalan-c-xc.framework/Versions/1.5/Xalan-c-xc
0x4e0c000 - 0x5020feb +libGraphics.XC.r.dylib (1) <CF2C9B5E-AE99-A6AA-3205-81A3C1714724> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libGraphics.XC.r.dylib
0x522a000 - 0x5429ff4 +Xerces-c-xc (0) <2020B656-2A92-BE1D-81FF-909F4E132064> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/Xerces-c-xc.framework/Versions/2.1/Xerces-c-xc
0x5527000 - 0x5577feb +com.kodak.KodakCMM.framework (KodakCMS version 5.4.0 - 5.4.0) /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/KodakCMS.framework/Versions/A/KodakCMS
0x5589000 - 0x563dfef com.apple.carbonframeworktemplate (4.0.0 - 1.0) /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/LogoSync.framework/Versions/A/LogoSync
0xa1fa000 - 0xa1faffd +cl_kernels (???) <305A400D-A8F6-4C77-90AC-6BE259212368> cl_kernels
0xafe1000 - 0xafeeff7 +com.Quark.BMP (1.0) <0ED58C74-8C3F-85E6-7D21-B2209DA7F1C3> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/BMP.plugin/Contents/MacOS/BMP
0xd378000 - 0xd45cfeb +com.Quark.EPS (1.0) <2AD25982-4F7B-0B99-3543-F6D17F9DFB86> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/EPS.plugin/Contents/MacOS/EPS
0xd56b000 - 0xd584fff +com.Quark.Excel (1.0) <D9F2B17E-A549-255A-A4C3-5418958ABCAE> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/Excel.plugin/Contents/MacOS/Excel
0xd59c000 - 0xd5a9ff7 +com.Quark.GIF (1.0) <BB2CBB0B-C461-B034-194F-7F6B8B861F27> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/GIF.plugin/Contents/MacOS/GIF
0xd5ec000 - 0xd601ff7 +com.Quark.JPEG (1.0) <FF49D4AA-F811-8320-F0E3-40E59881C1B1> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/JPEG.plugin/Contents/MacOS/JPEG
0xd61b000 - 0xd622ff7 +com.Quark.PCX (1.0) <F727A865-B0E1-20F5-2E38-30836F22488B> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/PCX.plugin/Contents/MacOS/PCX
0xd642000 - 0xd643ff5 +cl_kernels (???) <DD370E73-80D4-4638-B9D7-565985889B6A> cl_kernels
0xd646000 - 0xd706ff7 +com.Quark.PDF (1.0) <910FCC07-341D-A64D-14FC-02DE1311AA9A> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/PDF.plugin/Contents/MacOS/PDF
0xf26e000 - 0xf286ff7 +com.Quark.PICT (1.0) <C7C9FF5A-070F-1391-DEF6-A26C16DC354D> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/PICT.plugin/Contents/MacOS/PICT
0xf2a9000 - 0xf2beff7 +com.Quark.PNG (1.0) <1C9E6CC6-5049-376A-FB11-CFCD50645085> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/PNG.plugin/Contents/MacOS/PNG
0xf306000 - 0xf310fff +com.Quark.RAW (1.0) <21B91D01-25D4-A577-450D-E652EA19AFA6> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/RAW.plugin/Contents/MacOS/RAW
0xf31c000 - 0xf325ff7 +com.Quark.Scitex (1.0) <D393A73F-58AC-7AB8-F700-4E46BC1EDC83> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/Scitex.plugin/Contents/MacOS/Scitex
0xf330000 - 0xf34ffe3 +com.Quark.SWF (1.0) <B94C5499-2804-CA3E-ED44-19CB466FD542> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/SWF.plugin/Contents/MacOS/SWF
0xf364000 - 0xf382ff7 +com.Quark.TIFF (1.0) <C2E4BB82-03A2-8598-B13F-0396E97B116D> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/TIFF.plugin/Contents/MacOS/TIFF
0xf397000 - 0xf3b0ff7 +com.Quark.WMF (1.0) <7EC52047-1612-671B-7454-484625DC234C> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/WMF.plugin/Contents/MacOS/WMF
0x11467000 - 0x11476fff libSimplifiedChineseConverter.dylib (68) <814120AA-8E12-3746-B791-B7978E68437A> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x114c6000 - 0x114d8fff libTraditionalChineseConverter.dylib (68) <279A9349-0AF1-3AE1-AA0E-B15E7E3A7430> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x8fef1000 - 0x8ff2567f dyld (360.21) <872065EE-ED21-3B30-96A5-2CC56D735FB7> /usr/lib/dyld
0x90010000 - 0x90010fff com.apple.ApplicationServices (48 - 48) <254BB3C1-738A-3A40-92E4-F595ED0EC7EC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x90013000 - 0x90445ffb com.apple.vision.FaceCore (3.3.1 - 3.3.1) <82AA6556-43A3-3EF5-BE6E-2653207F4619> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x90630000 - 0x90635ff3 com.apple.print.framework.Print (10.0 - 266) <8D7CBAF5-41B3-314C-A5D9-B610737C0602> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x90639000 - 0x906acfff com.apple.datadetectorscore (7.0 - 460) <C46B3426-1118-3E66-A966-98AD0B08E09F> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x906ad000 - 0x906b9ff7 libkxld.dylib (3248.40.184) <35247CA4-52EB-3B81-A27B-E3B5EDD4B6EA> /usr/lib/system/libkxld.dylib
0x906ba000 - 0x906bafff libsystem_blocks.dylib (65) <30FA4604-2D0B-3318-B74E-176F0A7E9049> /usr/lib/system/libsystem_blocks.dylib
0x906bb000 - 0x906f5fff com.apple.LDAPFramework (2.4.28 - 194.5) <329D7189-BE6F-33FB-93A2-0315098DBE6A> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x906f6000 - 0x906f6fff libunc.dylib (29) <43DEACB2-96D0-3EDB-99E1-A6C84344D92B> /usr/lib/system/libunc.dylib
0x906f7000 - 0x907fbfff libJP2.dylib (1444) <DCCDDCFE-74CE-3128-B7F4-116A0EE4F3F2> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
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0x9cb61000 - 0x9cc4ffff libcrypto.0.9.8.dylib (59.40.2) <DCAFDE7E-59DF-3293-AAA1-5001BBB37C8A> /usr/lib/libcrypto.0.9.8.dylib
0x9cc50000 - 0x9ccaeffb com.apple.ImageCaptureCore (7.0 - 7.0) <4C35DCB4-D31D-3FF9-A18F-B7E4672C0319> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
0x9ccaf000 - 0x9ccccff7 libCRFSuite.dylib (34) <5872C4CE-812E-3ABC-B78A-216A9AFD386B> /usr/lib/libCRFSuite.dylib
0x9cccd000 - 0x9cccdfff com.apple.quartzframework (1.5 - 21) <BBF8B56D-9523-351C-B4D3-9EB73B1431AB> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x9ccce000 - 0x9cd5aff3 com.apple.CorePDF (4.0 - 4) <4B09DF58-C995-3211-8907-EB2F7909F1C1> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x9cd5b000 - 0x9cdfbffb com.apple.QD (3.12 - 302) <4B99C015-A518-3C0E-9512-463E79B8F444> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x9cdfc000 - 0x9ce6cff3 libType1Scaler.dylib (116.1) <C1F30F49-0B31-3B5E-8697-2CB39C0C6DDB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libType1Scaler.dylib
0x9ce6d000 - 0x9cf15fff libCoreStorage.dylib (517.20.1) <72BE7F79-DC35-30B7-AFD0-418EEE83B980> /usr/lib/libCoreStorage.dylib
0x9cf16000 - 0x9cf16fff libOpenScriptingUtil.dylib (169.1) <5D59F70A-DDED-3DA8-8345-1414922047CD> /usr/lib/libOpenScriptingUtil.dylib
0x9cfc7000 - 0x9cfeffff com.apple.IconServices (68.1 - 68.1) <0B9F8C2C-9BE9-3379-A6B9-38781C040EA2> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices
0x9cff0000 - 0x9d373ffb com.apple.Foundation (6.9 - 1258) <0DE0CE4F-602C-336E-8334-A9F98C274602> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9d374000 - 0x9d37efff com.apple.DisplayServicesFW (3.0 - 378) <ABFC75FF-C760-3216-AA44-83A0538F2FE3> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x9d37f000 - 0x9d474ff3 com.apple.CoreMedia (1.0 - 1731.15.202) <FFB97556-C466-39F1-96A5-F01F763D8027> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
csmith73
 
Posts: 2
Joined: 16 Feb 2015, 10:04

Re: Document Converter crashing

Postby csmith73 » 21 Apr 2016, 15:01

Here's the rest of the error message; I had to delete some of it from the first post because I was over the character limit.

Thanks,

Charlie

0x9d475000 - 0x9d72fff3 com.apple.RawCamera.bundle (6.18.1 - 831) <659109EC-3098-3EF2-A8B0-46EBD8333E56> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x9d730000 - 0x9d736fff com.apple.IOAccelerator (205.3 - 205.3) <017B0CD4-13A0-3337-AB7F-E9B53B5D8B7D> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelerator
0x9d737000 - 0x9d7aaffb com.apple.ApplicationServices.ATS (377 - 394.3) <F8A20398-834C-3796-9D24-AD8CD568FA1F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x9d7ab000 - 0x9d7abfff com.apple.Cocoa (6.11 - 22) <5DE99658-0C2F-3DB0-8741-B9D36FCF04D8> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9d7ac000 - 0x9db86ff7 libLAPACK.dylib (1162.2) <4910B9B9-91C5-3089-BA45-20EDD6D1FD70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x9db87000 - 0x9db9eff7 libmarisa.dylib (4) <B64E6872-A3B1-3C96-9372-04F39BE2C2A8> /usr/lib/libmarisa.dylib
0x9db9f000 - 0x9dbe2fff libGLU.dylib (12.0.40.6) <F6D11693-9859-3EB9-B112-B8F64E83BC22> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x9dbe3000 - 0x9dbebfff com.apple.frameworks.CoreDaemon (1.3 - 1.3) <2A4675CA-731F-37C6-ABE7-04BC93968B06> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x9dbec000 - 0x9dc3bfff libcurl.4.dylib (90) <DAEC313D-7B9A-36B2-9514-A9AB02A0459C> /usr/lib/libcurl.4.dylib
0x9e5b0000 - 0x9e5bafff libsystem_notify.dylib (150.40.1) <2289C342-4E02-3DE8-9160-A2A4E288B2DD> /usr/lib/system/libsystem_notify.dylib
0x9e5bb000 - 0x9e5beffb libCGXCoreImage.A.dylib (957) <45341FFA-61AA-3956-BAF2-7AB590CD3328> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x9e5bf000 - 0x9e97afff com.apple.VideoToolbox (1.0 - 1731.15.202) <4EE902F6-B40B-375D-9564-FAA4A788F19D> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x9e97b000 - 0x9e9e9ffb libsystem_network.dylib (583.40.20) <720C5757-0052-3F0F-BABC-176457CD97E2> /usr/lib/system/libsystem_network.dylib
0x9e9ea000 - 0x9ea60ff3 com.apple.securityfoundation (6.0 - 55126) <FEF607AF-0369-337C-A3B8-433DFDD3D24C> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x9ea61000 - 0x9eab8fff libcups.2.dylib (435.1) <B0485E0B-E991-3877-9D4F-1E501A427AD1> /usr/lib/libcups.2.dylib
0x9eab9000 - 0x9eac2ff3 com.apple.AppleSRP (5.0 - 1) <75BDCAE5-82C9-38AC-885D-741CF175A803> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x9eac3000 - 0x9eacefff com.apple.NetAuth (6.0 - 6.0) <5BDBB960-B818-3B5A-9F0A-345DFB727F76> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x9eacf000 - 0x9eaeafff com.apple.CFOpenDirectory (10.11 - 194) <C302E49C-4015-32BE-B7F9-87C54959B22E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x9eaeb000 - 0x9ebd6ff7 unorm8_bgra.dylib (2.7.3) <5F467CC1-C96F-3CE0-8B7B-7194050312F0> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_bgra.dylib
0x9ebd7000 - 0x9ec6bff3 com.apple.PerformanceAnalysis (1.0 - 1) <39352E8E-B2B4-344C-82AF-3440E95C21C4> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
0x9ec6c000 - 0x9ed6cff7 libFontParser.dylib (158.5) <3C6A3220-EF25-324E-803C-FE7DB1B0341E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x9ed6d000 - 0x9ed80ff7 libcmph.dylib (6) <7FEE63DB-D02D-3E53-9A0C-2787A49D125C> /usr/lib/libcmph.dylib
0x9ed81000 - 0x9ed82fff liblangid.dylib (122) <3432A383-168D-3522-8B32-BEABE733FC8F> /usr/lib/liblangid.dylib
0xba300000 - 0xba301fff libCyrillicConverter.dylib (68) <DED9B6CD-8E65-38E1-96A2-B412A74A8E50> /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
0xba500000 - 0xba501fff libGreekConverter.dylib (68) <212D37B8-CB48-3553-AE6E-8FE044E95FD1> /System/Library/CoreServices/Encodings/libGreekConverter.dylib
0xba900000 - 0xba91cfff libJapaneseConverter.dylib (68) <D9F8453C-CDA2-3FBB-8B72-0C208118491C> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab22fff libKoreanConverter.dylib (68) <F7627C0D-5846-3863-963A-69ED85F26A40> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xbb500000 - 0xbb500fff libThaiConverter.dylib (68) <81F804DB-927B-33FE-9889-DB0FF2D1FDF6> /System/Library/CoreServices/Encodings/libThaiConverter.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 724
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=293.3M resident=0K(0%) swapped_out_or_unallocated=293.3M(100%)
Writable regions: Total=164.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=164.0M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
ATS (font support) 32.2M 9
Accelerate.framework 128K 2
Activity Tracing 2048K 2
CG backing stores 1776K 4
CG image 12K 4
CG raster data 72K 3
CG shared images 240K 8
CoreAnimation 88K 9
CoreUI image data 916K 8
CoreUI image file 192K 4
Foundation 4K 2
Image IO 144K 5
Kernel Alloc Once 4K 2
MALLOC 87.3M 31
MALLOC guard page 48K 11
Memory Tag 242 12K 2
OpenCL 24K 4
Process Corpse Info 2048K 2
Stack 15.1M 17
Stack Guard 56.1M 17
VM_ALLOCATE 764K 51
__DATA 19.3M 292
__IMAGE 528K 2
__IMPORT 348K 39
__LINKEDIT 80.4M 51
__OBJC 3644K 83
__TEXT 212.8M 295
__UNICODE 552K 2
mapped file 188.5M 170
shared memory 16.3M 7
=========== ======= =======
TOTAL 721.4M 1108

Model: MacBookPro11,3, BootROM MBP112.0138.B17, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f12
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)
Bluetooth: Version 4.4.4f4 17685, 3 services, 27 devices, 1 incoming serial ports
Network Service: Thunderbolt Ethernet Slot 1, Ethernet, en3
Network Service: Wi-Fi, AirPort, en0
PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@194,0,0
PCI Card: ethernet, Ethernet Controller, Thunderbolt@193,0,0
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: USB 3.0 Bus
USB Device: P9223 Slim
USB Device: USB audio CODEC
USB Device: Dell Laser Printer 1720dn
USB Device: USB 3.0 Bus
USB Device: My Passport 259F
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
Thunderbolt Device: Thunderbolt Laptop Dock, StarTech.com, 3, 30.1
csmith73
 
Posts: 2
Joined: 16 Feb 2015, 10:04

Re: Document Converter crashing

Postby Kost » 03 Feb 2017, 04:17

csmith: have you managed to sort this out?
Kost
 
Posts: 3
Joined: 03 Feb 2017, 04:15

Re: Document Converter crashing

Postby Matthias Guenther (Quark) » 03 Feb 2017, 04:29

Hi Kost,

please try a newer version of QuarkXPress Document Converter.

The above is about QDC 1.0, current is 1.2:
http://www.quark.com/Support/Downloads/ ... px?fid=289

Thanks
Matthias
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Matthias Guenther (Quark)
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Re: Document Converter crashing

Postby Kost » 01 Mar 2017, 04:55

Well actually it happens to 1.2 Converter too. We are using the newest version.
After that kind of failure the computer restart is required as the Converter doesn't want to reopen after crash and prompts with the same message.
Kost
 
Posts: 3
Joined: 03 Feb 2017, 04:15

Re: Document Converter crashing

Postby Sirish Nair (Quark) » 01 Mar 2017, 23:12

Hi kost,

On which OS are you working? What is the Os Version? What is the system language ? Kindly share the crash log. You can mail to me at sinair@quark.com
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

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Sirish Nair (Quark)
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Location: India

Re: Document Converter crashing

Postby Kost » 07 Jun 2017, 03:20

Hi,

I'll get it together and send it to you.

Thanks
Kost
 
Posts: 3
Joined: 03 Feb 2017, 04:15


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