Document Converter crashing

Discuss converting legacy documents (version 6 or older) to be opened in QuarkXPress 10, 2015 & 2016 using the QuarkXPress Document Converter.
(Please note that documents last saved in version 7 and higher can be directly opened by QuarkXPress 10, 2015 & 2016!)

Document Converter crashing

Postby csmith73 » 21 Apr 2016, 14:59

Good afternoon,

I'm having a problem with the Document Converter crashing. I downloaded it a few days ago and was able to successfully convert several files. I'm using Mac OS X El Capitan and have Quark 2015.

But today the Document Converter hung up while converting a particular file. I closed it out, but now the program crashes as soon as I try to open it.

I've attached the error message below, if that helps. I appreciate any insight I can get.

Regards,

Charlie Smith

Process: QuarkXPress Document Converter [693]
Path: /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/MacOS/QuarkXPress Document Converter
Identifier: com.Quark.QuarkXPress Document Converter
Version: 1.0 (1.0)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: QuarkXPress Document Converter [693]
User ID: 501

Date/Time: 2016-04-21 14:55:39.464 -0500
OS Version: Mac OS X 10.11.4 (15E65)
Report Version: 11
Anonymous UUID: 001502D5-C56D-AF76-601C-58DB0368B7ED


Time Awake Since Boot: 1200 seconds

System Integrity Protection: enabled

Crashed Thread: 9

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0:
-->
__TEXT 0000000000001000-0000000000013000 [ 72K] r-x/rwx SM=COW /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/MacOS/QuarkXPress Document Converter

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x91fa549a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91fa4884 mach_msg + 68
2 com.apple.CoreFoundation 0x98e5bdc6 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x98e5b1d1 __CFRunLoopRun + 1521
4 com.apple.CoreFoundation 0x98e5a976 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x98e5a7db CFRunLoopRunInMode + 123
6 com.apple.HIToolbox 0x974c02f1 RunCurrentEventLoopInMode + 267
7 com.apple.HIToolbox 0x974c00f3 ReceiveNextEventCommon + 503
8 com.apple.HIToolbox 0x974bfeec _BlockUntilNextEventMatchingListInModeWithFilter + 99
9 com.apple.AppKit 0x9583f44e _DPSNextEvent + 1053
10 com.apple.AppKit 0x9583e9c7 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1057
11 com.apple.AppKit 0x9583e59e -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 121
12 com.apple.AppKit 0x95831cb3 -[NSApplication run] + 1063
13 com.apple.AppKit 0x957f85a9 NSApplicationMain + 1630
14 com.Quark.QuarkXPress Document Converter 0x00002be6 main + 30
15 com.Quark.QuarkXPress Document Converter 0x00002992 _start + 216
16 com.Quark.QuarkXPress Document Converter 0x000028b9 start + 41

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x91fad7fa kevent_qos + 10
1 libdispatch.dylib 0x99b567ea _dispatch_mgr_invoke + 234
2 libdispatch.dylib 0x99b563be _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x91facd5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96ce034b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x96cddf56 start_wqthread + 34

Thread 3:
0 libsystem_kernel.dylib 0x91facd5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96ce034b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x96cddf56 start_wqthread + 34

Thread 4:
0 libsystem_kernel.dylib 0x91fad7c2 kevent + 10
1 libQLogger.XC.r.dylib 0x04016e32 MonitorConfigFileChanges(void*) + 196
2 com.apple.CoreServices.CarbonCore 0x908bf96c PrivateMPEntryPoint + 68
3 libsystem_pthread.dylib 0x96ce0780 _pthread_body + 138
4 libsystem_pthread.dylib 0x96ce06f6 _pthread_start + 155
5 libsystem_pthread.dylib 0x96cddf7a thread_start + 34

Thread 5:
0 libsystem_kernel.dylib 0x91facd5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96ce034b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x96cddf56 start_wqthread + 34

Thread 6:
0 libsystem_kernel.dylib 0x91facd5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96ce034b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x96cddf56 start_wqthread + 34

Thread 7:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x91fa549a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91fa4884 mach_msg + 68
2 com.apple.CoreFoundation 0x98e5bdc6 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x98e5b1d1 __CFRunLoopRun + 1521
4 com.apple.CoreFoundation 0x98e5a976 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x98e5a7db CFRunLoopRunInMode + 123
6 com.apple.CFNetwork 0x987878d7 +[NSURLConnection(Loader) _resourceLoadLoop:] + 717
7 com.apple.Foundation 0x9d0286c7 -[NSThread main] + 45
8 com.apple.Foundation 0x9d028452 __NSThread__start__ + 1550
9 libsystem_pthread.dylib 0x96ce0780 _pthread_body + 138
10 libsystem_pthread.dylib 0x96ce06f6 _pthread_start + 155
11 libsystem_pthread.dylib 0x96cddf7a thread_start + 34

Thread 8:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x91fac726 __select + 10
1 com.apple.CoreFoundation 0x98e9d010 __CFSocketManager + 912
2 libsystem_pthread.dylib 0x96ce0780 _pthread_body + 138
3 libsystem_pthread.dylib 0x96ce06f6 _pthread_start + 155
4 libsystem_pthread.dylib 0x96cddf7a thread_start + 34

Thread 9 Crashed:
0 com.quark.LayoutEngine 0x005a604f Quark::HandleStream::LoadNumber(char const*, long, char*) + 25
1 com.quark.LayoutEngine 0x005a4d1c Quark::HandleStream::LoadNumeric(char*, int) + 40
2 com.quark.LayoutEngine 0x005a4d7b Quark::HandleStream::operator>>(unsigned long&) + 33
3 com.quark.LayoutEngine 0x00c64a32 FontNames::DeSerialize(char**, short, unsigned long, unsigned short) + 110
4 com.quark.LayoutEngine 0x009c1da9 CreateFontInfo() + 379
5 com.quark.LayoutEngine 0x004b4e9f QFontMgrDeprecated::CreateGlobalFontHandles() + 1539
6 com.quark.LayoutEngine 0x009c5212 kombubalate(short) + 714
7 com.quark.LayoutEngine 0x00937bd6 initialize(QXStringRef__*, XRMComponentType) + 11046
8 com.quark.LayoutEngine 0x000ac0b8 QUARK::LAYOUTENGINE::Application::Initialize(QUARK::LAYOUTENGINE::IApplicationConfiguration const&) + 1142
9 com.Quark.QuarkXPress Document Converter 0x00002d25 -[LEInitialize init] + 317
10 com.Quark.QuarkXPress Document Converter 0x00003abc -[LEAppDelegate InitLayoutEngine] + 597
11 com.apple.Foundation 0x9d0286c7 -[NSThread main] + 45
12 com.apple.Foundation 0x9d028452 __NSThread__start__ + 1550
13 libsystem_pthread.dylib 0x96ce0780 _pthread_body + 138
14 libsystem_pthread.dylib 0x96ce06f6 _pthread_start + 155
15 libsystem_pthread.dylib 0x96cddf7a thread_start + 34

Thread 10:
0 libsystem_kernel.dylib 0x91facd5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96ce034b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x96cddf56 start_wqthread + 34

Thread 11:
0 libsystem_kernel.dylib 0x91facd5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96ce034b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x96cddf56 start_wqthread + 34

Thread 12:
0 libsystem_kernel.dylib 0x91facd5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96ce034b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x96cddf56 start_wqthread + 34

Thread 13:
0 libsystem_kernel.dylib 0x91facd5e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96ce034b _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x96cddf56 start_wqthread + 34

Thread 14:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x91fac7ce __semwait_signal + 10
1 libsystem_c.dylib 0x930ba8cd nanosleep$UNIX2003 + 218
2 libsystem_c.dylib 0x930ba779 usleep$UNIX2003 + 60
3 com.apple.AppKit 0x95b4e61d -[NSUIHeartBeat _heartBeatThread:] + 2288
4 com.apple.Foundation 0x9d0286c7 -[NSThread main] + 45
5 com.apple.Foundation 0x9d028452 __NSThread__start__ + 1550
6 libsystem_pthread.dylib 0x96ce0780 _pthread_body + 138
7 libsystem_pthread.dylib 0x96ce06f6 _pthread_start + 155
8 libsystem_pthread.dylib 0x96cddf7a thread_start + 34

Thread 15:

Thread 16:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x91fa549a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91fa4884 mach_msg + 68
2 com.apple.CoreFoundation 0x98e5bdc6 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x98e5b1d1 __CFRunLoopRun + 1521
4 com.apple.CoreFoundation 0x98e5a976 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x98e5a7db CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x959a6f76 _NSEventThread + 291
7 libsystem_pthread.dylib 0x96ce0780 _pthread_body + 138
8 libsystem_pthread.dylib 0x96ce06f6 _pthread_start + 155
9 libsystem_pthread.dylib 0x96cddf7a thread_start + 34

Thread 9 crashed with X86 Thread State (32-bit):
eax: 0x00000004 ebx: 0x009c1c39 ecx: 0x03f07b15 edx: 0x00000000
edi: 0xb041f8ac esi: 0x00000000 ebp: 0xb041f618 esp: 0xb041f5f0
ss: 0x00000023 efl: 0x00010246 eip: 0x005a604f cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x00000000

Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14


Binary Images:
0x1000 - 0x12fe3 +com.Quark.QuarkXPress Document Converter (1.0 - 1.0) <7BF1B871-6239-9E0C-64E0-1B173B31F16C> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/MacOS/QuarkXPress Document Converter
0x22000 - 0x15bafff +com.quark.LayoutEngine (1.01 - 1.0) <118490F7-9D55-2D03-D550-40D59460D344> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/LayoutEngine.framework/Versions/A/LayoutEngine
0x2c65000 - 0x2c79fff +libCoreRegistry.XC.r.dylib (1) <FB3823BC-ED50-52A2-7C10-CBA79523DD99> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libCoreRegistry.XC.r.dylib
0x2c90000 - 0x2c9affb +libCoreString.XC.r.dylib (1) <CB9EE33B-6C37-6D85-6148-A726ACEB6448> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libCoreString.XC.r.dylib
0x2ca5000 - 0x2d0fff7 +libGenericRules.XC.r.dylib (1) <FAEC57A1-370F-64C2-9AE8-6643088472CA> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libGenericRules.XC.r.dylib
0x2d6e000 - 0x2d8cff3 +libAbstractFormatIO.XC.r.dylib (1) <C9D75E9A-2645-2A03-E448-B7E95755BFE5> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libAbstractFormatIO.XC.r.dylib
0x2daa000 - 0x2e2dfef +libDOMXT.XC.r.dylib (1) <16398FDC-A5B3-8CA9-2A4A-6C1C5BC22D59> /Applications/QuarkXPress Document Converter/libDOMXT.XC.r.dylib
0x2ec0000 - 0x2ed3ffb +libFileIO.XC.r.dylib (1) <07DBEC53-64B3-8AAD-596B-EE0451FFE7F3> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libFileIO.XC.r.dylib
0x2ee6000 - 0x3cf0fff +libicudata.dylib (40) <1982904A-E0A6-3CC1-A0DE-5570E7E10B36> /Applications/QuarkXPress Document Converter/libicudata.dylib
0x3cf3000 - 0x3e0cff7 +libicui18n.dylib (40) <7C968F8F-168A-3879-142B-5A0C60BF8903> /Applications/QuarkXPress Document Converter/libicui18n.dylib
0x3e8c000 - 0x3eb6ff2 +libicule.dylib (40) <1A09C2F7-FAA6-EA62-054D-D27111E53A77> /Applications/QuarkXPress Document Converter/libicule.dylib
0x3ec9000 - 0x3fb4fe7 +libicuuc.dylib (40) <77235244-2FEF-E9CE-C93F-634047F091DC> /Applications/QuarkXPress Document Converter/libicuuc.dylib
0x3ff7000 - 0x4002ffb +libLocking.XC.r.dylib (1) <4BE2484F-10EA-22D8-3B71-3109F5DB875C> /Applications/QuarkXPress Document Converter/libLocking.XC.r.dylib
0x4011000 - 0x401cff3 +libQLogger.XC.r.dylib (1) <433685D5-8231-9241-1E60-E92B0FDBBAE9> /Applications/QuarkXPress Document Converter/libQLogger.XC.r.dylib
0x4028000 - 0x403afff +libQuarkCMS.XC.r.dylib (1) <BDC9C439-AE5F-341D-B021-959F9D0A33D9> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libQuarkCMS.XC.r.dylib
0x4045000 - 0x4056ff7 +libQXString.XC.r.dylib (1) <C573E44A-761A-6D9E-AA4E-BF0DC0013566> /Applications/QuarkXPress Document Converter/libQXString.XC.r.dylib
0x4064000 - 0x40bcff7 +libShapes.XC.r.dylib (1) <2834570E-ADE2-DB38-3838-CA0E99E0025F> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libShapes.XC.r.dylib
0x40db000 - 0x40eaffb +libThreader.XC.r.dylib (1) <0AEF0F90-6582-9332-7C29-97D77DD03109> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libThreader.XC.r.dylib
0x40fc000 - 0x4118ff7 +libTrueTypeToType1.XC.r.dylib (1) <9B2DB6E4-E882-299D-F8DA-815CCE11A0B0> /Applications/QuarkXPress Document Converter/libTrueTypeToType1.XC.r.dylib
0x452f000 - 0x4581fff +libXFile.XC.r.dylib (1) <BF4A5B5C-7682-23F1-481F-C21A2656F756> /Applications/QuarkXPress Document Converter/libXFile.XC.r.dylib
0x45c8000 - 0x48a6fe7 +Xalan-c-xc (0) /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/Xalan-c-xc.framework/Versions/1.5/Xalan-c-xc
0x4e0c000 - 0x5020feb +libGraphics.XC.r.dylib (1) <CF2C9B5E-AE99-A6AA-3205-81A3C1714724> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/libGraphics.XC.r.dylib
0x522a000 - 0x5429ff4 +Xerces-c-xc (0) <2020B656-2A92-BE1D-81FF-909F4E132064> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/Xerces-c-xc.framework/Versions/2.1/Xerces-c-xc
0x5527000 - 0x5577feb +com.kodak.KodakCMM.framework (KodakCMS version 5.4.0 - 5.4.0) /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/KodakCMS.framework/Versions/A/KodakCMS
0x5589000 - 0x563dfef com.apple.carbonframeworktemplate (4.0.0 - 1.0) /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Frameworks/LogoSync.framework/Versions/A/LogoSync
0xa1fa000 - 0xa1faffd +cl_kernels (???) <305A400D-A8F6-4C77-90AC-6BE259212368> cl_kernels
0xafe1000 - 0xafeeff7 +com.Quark.BMP (1.0) <0ED58C74-8C3F-85E6-7D21-B2209DA7F1C3> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/BMP.plugin/Contents/MacOS/BMP
0xd378000 - 0xd45cfeb +com.Quark.EPS (1.0) <2AD25982-4F7B-0B99-3543-F6D17F9DFB86> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/EPS.plugin/Contents/MacOS/EPS
0xd56b000 - 0xd584fff +com.Quark.Excel (1.0) <D9F2B17E-A549-255A-A4C3-5418958ABCAE> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/Excel.plugin/Contents/MacOS/Excel
0xd59c000 - 0xd5a9ff7 +com.Quark.GIF (1.0) <BB2CBB0B-C461-B034-194F-7F6B8B861F27> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/GIF.plugin/Contents/MacOS/GIF
0xd5ec000 - 0xd601ff7 +com.Quark.JPEG (1.0) <FF49D4AA-F811-8320-F0E3-40E59881C1B1> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/JPEG.plugin/Contents/MacOS/JPEG
0xd61b000 - 0xd622ff7 +com.Quark.PCX (1.0) <F727A865-B0E1-20F5-2E38-30836F22488B> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/PCX.plugin/Contents/MacOS/PCX
0xd642000 - 0xd643ff5 +cl_kernels (???) <DD370E73-80D4-4638-B9D7-565985889B6A> cl_kernels
0xd646000 - 0xd706ff7 +com.Quark.PDF (1.0) <910FCC07-341D-A64D-14FC-02DE1311AA9A> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/PDF.plugin/Contents/MacOS/PDF
0xf26e000 - 0xf286ff7 +com.Quark.PICT (1.0) <C7C9FF5A-070F-1391-DEF6-A26C16DC354D> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/PICT.plugin/Contents/MacOS/PICT
0xf2a9000 - 0xf2beff7 +com.Quark.PNG (1.0) <1C9E6CC6-5049-376A-FB11-CFCD50645085> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/PNG.plugin/Contents/MacOS/PNG
0xf306000 - 0xf310fff +com.Quark.RAW (1.0) <21B91D01-25D4-A577-450D-E652EA19AFA6> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/RAW.plugin/Contents/MacOS/RAW
0xf31c000 - 0xf325ff7 +com.Quark.Scitex (1.0) <D393A73F-58AC-7AB8-F700-4E46BC1EDC83> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/Scitex.plugin/Contents/MacOS/Scitex
0xf330000 - 0xf34ffe3 +com.Quark.SWF (1.0) <B94C5499-2804-CA3E-ED44-19CB466FD542> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/SWF.plugin/Contents/MacOS/SWF
0xf364000 - 0xf382ff7 +com.Quark.TIFF (1.0) <C2E4BB82-03A2-8598-B13F-0396E97B116D> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/TIFF.plugin/Contents/MacOS/TIFF
0xf397000 - 0xf3b0ff7 +com.Quark.WMF (1.0) <7EC52047-1612-671B-7454-484625DC234C> /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/Plugins/WMF.plugin/Contents/MacOS/WMF
0x11467000 - 0x11476fff libSimplifiedChineseConverter.dylib (68) <814120AA-8E12-3746-B791-B7978E68437A> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x114c6000 - 0x114d8fff libTraditionalChineseConverter.dylib (68) <279A9349-0AF1-3AE1-AA0E-B15E7E3A7430> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x8fef1000 - 0x8ff2567f dyld (360.21) <872065EE-ED21-3B30-96A5-2CC56D735FB7> /usr/lib/dyld
0x90010000 - 0x90010fff com.apple.ApplicationServices (48 - 48) <254BB3C1-738A-3A40-92E4-F595ED0EC7EC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x90013000 - 0x90445ffb com.apple.vision.FaceCore (3.3.1 - 3.3.1) <82AA6556-43A3-3EF5-BE6E-2653207F4619> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x90630000 - 0x90635ff3 com.apple.print.framework.Print (10.0 - 266) <8D7CBAF5-41B3-314C-A5D9-B610737C0602> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x90639000 - 0x906acfff com.apple.datadetectorscore (7.0 - 460) <C46B3426-1118-3E66-A966-98AD0B08E09F> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x906ad000 - 0x906b9ff7 libkxld.dylib (3248.40.184) <35247CA4-52EB-3B81-A27B-E3B5EDD4B6EA> /usr/lib/system/libkxld.dylib
0x906ba000 - 0x906bafff libsystem_blocks.dylib (65) <30FA4604-2D0B-3318-B74E-176F0A7E9049> /usr/lib/system/libsystem_blocks.dylib
0x906bb000 - 0x906f5fff com.apple.LDAPFramework (2.4.28 - 194.5) <329D7189-BE6F-33FB-93A2-0315098DBE6A> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x906f6000 - 0x906f6fff libunc.dylib (29) <43DEACB2-96D0-3EDB-99E1-A6C84344D92B> /usr/lib/system/libunc.dylib
0x906f7000 - 0x907fbfff libJP2.dylib (1444) <DCCDDCFE-74CE-3128-B7F4-116A0EE4F3F2> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
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0x9cb61000 - 0x9cc4ffff libcrypto.0.9.8.dylib (59.40.2) <DCAFDE7E-59DF-3293-AAA1-5001BBB37C8A> /usr/lib/libcrypto.0.9.8.dylib
0x9cc50000 - 0x9ccaeffb com.apple.ImageCaptureCore (7.0 - 7.0) <4C35DCB4-D31D-3FF9-A18F-B7E4672C0319> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
0x9ccaf000 - 0x9ccccff7 libCRFSuite.dylib (34) <5872C4CE-812E-3ABC-B78A-216A9AFD386B> /usr/lib/libCRFSuite.dylib
0x9cccd000 - 0x9cccdfff com.apple.quartzframework (1.5 - 21) <BBF8B56D-9523-351C-B4D3-9EB73B1431AB> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x9ccce000 - 0x9cd5aff3 com.apple.CorePDF (4.0 - 4) <4B09DF58-C995-3211-8907-EB2F7909F1C1> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x9cd5b000 - 0x9cdfbffb com.apple.QD (3.12 - 302) <4B99C015-A518-3C0E-9512-463E79B8F444> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x9cdfc000 - 0x9ce6cff3 libType1Scaler.dylib (116.1) <C1F30F49-0B31-3B5E-8697-2CB39C0C6DDB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libType1Scaler.dylib
0x9ce6d000 - 0x9cf15fff libCoreStorage.dylib (517.20.1) <72BE7F79-DC35-30B7-AFD0-418EEE83B980> /usr/lib/libCoreStorage.dylib
0x9cf16000 - 0x9cf16fff libOpenScriptingUtil.dylib (169.1) <5D59F70A-DDED-3DA8-8345-1414922047CD> /usr/lib/libOpenScriptingUtil.dylib
0x9cfc7000 - 0x9cfeffff com.apple.IconServices (68.1 - 68.1) <0B9F8C2C-9BE9-3379-A6B9-38781C040EA2> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices
0x9cff0000 - 0x9d373ffb com.apple.Foundation (6.9 - 1258) <0DE0CE4F-602C-336E-8334-A9F98C274602> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9d374000 - 0x9d37efff com.apple.DisplayServicesFW (3.0 - 378) <ABFC75FF-C760-3216-AA44-83A0538F2FE3> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x9d37f000 - 0x9d474ff3 com.apple.CoreMedia (1.0 - 1731.15.202) <FFB97556-C466-39F1-96A5-F01F763D8027> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
csmith73
 
Posts: 2
Joined: 16 Feb 2015, 10:04

Re: Document Converter crashing

Postby csmith73 » 21 Apr 2016, 15:01

Here's the rest of the error message; I had to delete some of it from the first post because I was over the character limit.

Thanks,

Charlie

0x9d475000 - 0x9d72fff3 com.apple.RawCamera.bundle (6.18.1 - 831) <659109EC-3098-3EF2-A8B0-46EBD8333E56> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x9d730000 - 0x9d736fff com.apple.IOAccelerator (205.3 - 205.3) <017B0CD4-13A0-3337-AB7F-E9B53B5D8B7D> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelerator
0x9d737000 - 0x9d7aaffb com.apple.ApplicationServices.ATS (377 - 394.3) <F8A20398-834C-3796-9D24-AD8CD568FA1F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x9d7ab000 - 0x9d7abfff com.apple.Cocoa (6.11 - 22) <5DE99658-0C2F-3DB0-8741-B9D36FCF04D8> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9d7ac000 - 0x9db86ff7 libLAPACK.dylib (1162.2) <4910B9B9-91C5-3089-BA45-20EDD6D1FD70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x9db87000 - 0x9db9eff7 libmarisa.dylib (4) <B64E6872-A3B1-3C96-9372-04F39BE2C2A8> /usr/lib/libmarisa.dylib
0x9db9f000 - 0x9dbe2fff libGLU.dylib (12.0.40.6) <F6D11693-9859-3EB9-B112-B8F64E83BC22> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x9dbe3000 - 0x9dbebfff com.apple.frameworks.CoreDaemon (1.3 - 1.3) <2A4675CA-731F-37C6-ABE7-04BC93968B06> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x9dbec000 - 0x9dc3bfff libcurl.4.dylib (90) <DAEC313D-7B9A-36B2-9514-A9AB02A0459C> /usr/lib/libcurl.4.dylib
0x9e5b0000 - 0x9e5bafff libsystem_notify.dylib (150.40.1) <2289C342-4E02-3DE8-9160-A2A4E288B2DD> /usr/lib/system/libsystem_notify.dylib
0x9e5bb000 - 0x9e5beffb libCGXCoreImage.A.dylib (957) <45341FFA-61AA-3956-BAF2-7AB590CD3328> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x9e5bf000 - 0x9e97afff com.apple.VideoToolbox (1.0 - 1731.15.202) <4EE902F6-B40B-375D-9564-FAA4A788F19D> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x9e97b000 - 0x9e9e9ffb libsystem_network.dylib (583.40.20) <720C5757-0052-3F0F-BABC-176457CD97E2> /usr/lib/system/libsystem_network.dylib
0x9e9ea000 - 0x9ea60ff3 com.apple.securityfoundation (6.0 - 55126) <FEF607AF-0369-337C-A3B8-433DFDD3D24C> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x9ea61000 - 0x9eab8fff libcups.2.dylib (435.1) <B0485E0B-E991-3877-9D4F-1E501A427AD1> /usr/lib/libcups.2.dylib
0x9eab9000 - 0x9eac2ff3 com.apple.AppleSRP (5.0 - 1) <75BDCAE5-82C9-38AC-885D-741CF175A803> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x9eac3000 - 0x9eacefff com.apple.NetAuth (6.0 - 6.0) <5BDBB960-B818-3B5A-9F0A-345DFB727F76> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x9eacf000 - 0x9eaeafff com.apple.CFOpenDirectory (10.11 - 194) <C302E49C-4015-32BE-B7F9-87C54959B22E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x9eaeb000 - 0x9ebd6ff7 unorm8_bgra.dylib (2.7.3) <5F467CC1-C96F-3CE0-8B7B-7194050312F0> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_bgra.dylib
0x9ebd7000 - 0x9ec6bff3 com.apple.PerformanceAnalysis (1.0 - 1) <39352E8E-B2B4-344C-82AF-3440E95C21C4> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
0x9ec6c000 - 0x9ed6cff7 libFontParser.dylib (158.5) <3C6A3220-EF25-324E-803C-FE7DB1B0341E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x9ed6d000 - 0x9ed80ff7 libcmph.dylib (6) <7FEE63DB-D02D-3E53-9A0C-2787A49D125C> /usr/lib/libcmph.dylib
0x9ed81000 - 0x9ed82fff liblangid.dylib (122) <3432A383-168D-3522-8B32-BEABE733FC8F> /usr/lib/liblangid.dylib
0xba300000 - 0xba301fff libCyrillicConverter.dylib (68) <DED9B6CD-8E65-38E1-96A2-B412A74A8E50> /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
0xba500000 - 0xba501fff libGreekConverter.dylib (68) <212D37B8-CB48-3553-AE6E-8FE044E95FD1> /System/Library/CoreServices/Encodings/libGreekConverter.dylib
0xba900000 - 0xba91cfff libJapaneseConverter.dylib (68) <D9F8453C-CDA2-3FBB-8B72-0C208118491C> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab22fff libKoreanConverter.dylib (68) <F7627C0D-5846-3863-963A-69ED85F26A40> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xbb500000 - 0xbb500fff libThaiConverter.dylib (68) <81F804DB-927B-33FE-9889-DB0FF2D1FDF6> /System/Library/CoreServices/Encodings/libThaiConverter.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 724
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=293.3M resident=0K(0%) swapped_out_or_unallocated=293.3M(100%)
Writable regions: Total=164.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=164.0M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
ATS (font support) 32.2M 9
Accelerate.framework 128K 2
Activity Tracing 2048K 2
CG backing stores 1776K 4
CG image 12K 4
CG raster data 72K 3
CG shared images 240K 8
CoreAnimation 88K 9
CoreUI image data 916K 8
CoreUI image file 192K 4
Foundation 4K 2
Image IO 144K 5
Kernel Alloc Once 4K 2
MALLOC 87.3M 31
MALLOC guard page 48K 11
Memory Tag 242 12K 2
OpenCL 24K 4
Process Corpse Info 2048K 2
Stack 15.1M 17
Stack Guard 56.1M 17
VM_ALLOCATE 764K 51
__DATA 19.3M 292
__IMAGE 528K 2
__IMPORT 348K 39
__LINKEDIT 80.4M 51
__OBJC 3644K 83
__TEXT 212.8M 295
__UNICODE 552K 2
mapped file 188.5M 170
shared memory 16.3M 7
=========== ======= =======
TOTAL 721.4M 1108

Model: MacBookPro11,3, BootROM MBP112.0138.B17, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f12
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)
Bluetooth: Version 4.4.4f4 17685, 3 services, 27 devices, 1 incoming serial ports
Network Service: Thunderbolt Ethernet Slot 1, Ethernet, en3
Network Service: Wi-Fi, AirPort, en0
PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@194,0,0
PCI Card: ethernet, Ethernet Controller, Thunderbolt@193,0,0
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: USB 3.0 Bus
USB Device: P9223 Slim
USB Device: USB audio CODEC
USB Device: Dell Laser Printer 1720dn
USB Device: USB 3.0 Bus
USB Device: My Passport 259F
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
Thunderbolt Device: Thunderbolt Laptop Dock, StarTech.com, 3, 30.1
csmith73
 
Posts: 2
Joined: 16 Feb 2015, 10:04

Re: Document Converter crashing

Postby Kost » 03 Feb 2017, 04:17

csmith: have you managed to sort this out?
Kost
 
Posts: 1
Joined: 03 Feb 2017, 04:15

Re: Document Converter crashing

Postby Matthias Guenther (Quark) » 03 Feb 2017, 04:29

Hi Kost,

please try a newer version of QuarkXPress Document Converter.

The above is about QDC 1.0, current is 1.2:
http://www.quark.com/Support/Downloads/ ... px?fid=289

Thanks
Matthias
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