Document Converter

Discuss converting legacy documents (version 6 or older) to be opened in QuarkXPress 10, 2015 & 2016 using the QuarkXPress Document Converter.
(Please note that documents last saved in version 7 and higher can be directly opened by QuarkXPress 10, 2015 & 2016!)

Document Converter

Postby PeteGurt » 10 Oct 2014, 16:20

Great concept, however it keeps crashing for me.

Process: QuarkXPress Document Converter [19003]
Path: /Applications/QuarkXPress Document Converter/QuarkXPress Document Converter.app/Contents/MacOS/QuarkXPress Document Converter
Identifier: com.Quark.QuarkXPress Document Converter
Version: 0.9 (0.9)
Code Type: X86 (Native)
Parent Process: launchd [147]
Responsible: QuarkXPress Document Converter [19003]
User ID: 502

Date/Time: 2014-10-10 16:18:51.196 -0500
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: BE014A41-0F0C-C3E6-75FF-3A41E9AD0C24

Sleep/Wake UUID: E1312957-582F-4CCD-8320-09209C0CCB0F

Crashed Thread: 18

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000006e776f6e

VM Regions Near 0x6e776f6e:
__LINKEDIT 00000000495c3000-0000000049622000 [ 380K] r--/rwx SM=COW /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDriver
-->
__TEXT 000000008fe99000-000000008fecc000 [ 204K] r-x/rwx SM=COW /usr/lib/dyld

Thread 0:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x990cc539 objc_msgSendSuper + 41
1 com.apple.AppKit 0x92440ce8 -[NSGradientColor dealloc] + 115
2 libobjc.A.dylib 0x990e25ef -[NSObject release] + 47
3 com.apple.AppKit 0x92440c37 -[NSSourceListBackgroundColor dealloc] + 38
4 libobjc.A.dylib 0x990e25ef -[NSObject release] + 47
5 libobjc.A.dylib 0x990ce497 (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 527
6 com.apple.CoreFoundation 0x9b61191f _CFAutoreleasePoolPop + 47
7 com.apple.Foundation 0x9a160c84 -[NSAutoreleasePool drain] + 122
8 com.apple.AppKit 0x9228f21a -[NSApplication run] + 917
9 com.apple.AppKit 0x92277ff8 NSApplicationMain + 1165
10 com.Quark.QuarkXPress Document Converter 0x00002be6 main + 30
11 com.Quark.QuarkXPress Document Converter 0x00002992 _start + 216
12 com.Quark.QuarkXPress Document Converter 0x000028b9 start + 41

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9b08b992 kevent64 + 10
1 libdispatch.dylib 0x9b871899 _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x9b871532 _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x9b08b046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x969c1dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x969c5cce start_wqthread + 30

Thread 3:
0 libsystem_kernel.dylib 0x9b08b976 kevent + 10
1 libQLogger.XC.r.dylib 0x0401de32 MonitorConfigFileChanges(void*) + 196
2 com.apple.CoreServices.CarbonCore 0x94d352ce PrivateMPEntryPoint + 68
3 libsystem_pthread.dylib 0x969c05fb _pthread_body + 144
4 libsystem_pthread.dylib 0x969c0485 _pthread_start + 130
5 libsystem_pthread.dylib 0x969c5cf2 thread_start + 34

Thread 4:
0 libsystem_kernel.dylib 0x9b08b046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x969c1dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x969c5cce start_wqthread + 30

Thread 5:
0 libsystem_kernel.dylib 0x9b08b046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x969c1dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x969c5cce start_wqthread + 30

Thread 6:
0 libsystem_kernel.dylib 0x9b08b046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x969c1dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x969c5cce start_wqthread + 30

Thread 7:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x9b085f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9b08516c mach_msg + 68
2 com.apple.CoreFoundation 0x9b64dbf9 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x9b64d1d1 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x9b64c9ea CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9b64c84b CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x9a1b1355 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381
7 com.apple.Foundation 0x9a1b11ce -[NSThread main] + 45
8 com.apple.Foundation 0x9a1b1126 __NSThread__main__ + 1426
9 libsystem_pthread.dylib 0x969c05fb _pthread_body + 144
10 libsystem_pthread.dylib 0x969c0485 _pthread_start + 130
11 libsystem_pthread.dylib 0x969c5cf2 thread_start + 34

Thread 8:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x9b08aace __select + 10
1 com.apple.CoreFoundation 0x9b69dae6 __CFSocketManager + 1158
2 libsystem_pthread.dylib 0x969c05fb _pthread_body + 144
3 libsystem_pthread.dylib 0x969c0485 _pthread_start + 130
4 libsystem_pthread.dylib 0x969c5cf2 thread_start + 34

Thread 9:
0 libsystem_kernel.dylib 0x9b08b046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x969c1dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x969c5cce start_wqthread + 30

Thread 10:
0 libsystem_kernel.dylib 0x9b08b046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x969c1dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x969c5cce start_wqthread + 30

Thread 11:
0 libsystem_kernel.dylib 0x9b08b046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x969c1dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x969c5cce start_wqthread + 30

Thread 12:
0 libsystem_kernel.dylib 0x9b08b046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x969c1dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x969c5cce start_wqthread + 30

Thread 13:
0 libsystem_kernel.dylib 0x9b085f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9b08516c mach_msg + 68
2 com.apple.CoreFoundation 0x9b64dbf9 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x9b64d1d1 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x9b64c9ea CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9b64c84b CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x92446b88 _NSEventThread + 283
7 libsystem_pthread.dylib 0x969c05fb _pthread_body + 144
8 libsystem_pthread.dylib 0x969c0485 _pthread_start + 130
9 libsystem_pthread.dylib 0x969c5cf2 thread_start + 34

Thread 14:: CVDisplayLink
0 libsystem_kernel.dylib 0x9b08a7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x969c2d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x969c4bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreVideo 0x94864540 CVDisplayLink::runIOThread() + 936
4 com.apple.CoreVideo 0x94864180 startIOThread(void*) + 159
5 libsystem_pthread.dylib 0x969c05fb _pthread_body + 144
6 libsystem_pthread.dylib 0x969c0485 _pthread_start + 130
7 libsystem_pthread.dylib 0x969c5cf2 thread_start + 34

Thread 15:
0 libsystem_kernel.dylib 0x9b08b046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x969c1dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x969c5cce start_wqthread + 30

Thread 16:
0 libsystem_kernel.dylib 0x9b08b046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x969c1dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x969c5cce start_wqthread + 30

Thread 17:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x9b08ab76 __semwait_signal + 10
1 libsystem_c.dylib 0x987cafb7 nanosleep$UNIX2003 + 219
2 libsystem_c.dylib 0x987cae62 usleep$UNIX2003 + 60
3 com.apple.AppKit 0x92511a4c -[NSUIHeartBeat _heartBeatThread:] + 2318
4 com.apple.Foundation 0x9a1b11ce -[NSThread main] + 45
5 com.apple.Foundation 0x9a1b1126 __NSThread__main__ + 1426
6 libsystem_pthread.dylib 0x969c05fb _pthread_body + 144
7 libsystem_pthread.dylib 0x969c0485 _pthread_start + 130
8 libsystem_pthread.dylib 0x969c5cf2 thread_start + 34

Thread 18 Crashed:
0 ??? 0x6e776f6e 0 + 1853321070
1 com.quark.LayoutEngine 0x00541662 ProjectMgr::NewProject(QXString const*, unsigned char) + 274
2 com.quark.LayoutEngine 0x00576d89 FormatIO::CreateProject() + 73
3 com.quark.LayoutEngine 0x0057c43e FormatIO::Read(Project**, docrecord**) + 94
4 com.quark.LayoutEngine 0x00576104 FormatIOReader::Read(Project**, docrecord**) + 44
5 com.quark.LayoutEngine 0x009f2716 ReadDocSpecification(XFileInfoRef__*, short, signed char, unsigned long, long*, DocRef__**, unsigned long, fileversion*, unsigned long*) + 2090
6 com.quark.LayoutEngine 0x009bbcb4 OpenDoc(XFileInfoRef__ const*, short, long*, DocRef__**) + 1922
7 com.quark.LayoutEngine 0x009bc20b OpenDocInternal(XFileInfoRef__ const*, unsigned long, long*, DocRef__**) + 113
8 com.quark.LayoutEngine 0x0054c7c1 XTOpenProject(XFileInfoRef__ const*, unsigned long, long*) + 143
9 com.quark.LayoutEngine 0x000ba7e6 QUARK::LAYOUTENGINE::PROJECT::OpenProjectCommand::Execute() + 52
10 com.quark.LayoutEngine 0x000be3d0 QUARK::LAYOUTENGINE::PROJECT::ProjectCommandsFactory::OpenProjectFromLocation(QUARK::IO::IURI const&, unsigned long, QUARK::TInterfacePtr<QUARK::LAYOUTENGINE::PROJECT::IProject>&) + 140
11 com.Quark.QuarkXPress Document Converter 0x00005d22 +[ConversionUtil ConvertProject:displayConvert:] + 1028
12 com.Quark.QuarkXPress Document Converter 0x00004dad -[LEAppDelegate ConvertFiles] + 1300
13 com.apple.Foundation 0x9a1b11ce -[NSThread main] + 45
14 com.apple.Foundation 0x9a1b1126 __NSThread__main__ + 1426
15 libsystem_pthread.dylib 0x969c05fb _pthread_body + 144
16 libsystem_pthread.dylib 0x969c0485 _pthread_start + 130
17 libsystem_pthread.dylib 0x969c5cf2 thread_start + 34

Thread 18 crashed with X86 Thread State (32-bit):
eax: 0x0b8f1600 ebx: 0x00576d54 ecx: 0x06599001 edx: 0x06526350
edi: 0x06554d50 esi: 0xb07bf5bc ebp: 0xb07bf5d8 esp: 0xb07bf56c
ss: 0x00000023 efl: 0x00010282 eip: 0x6e776f6e cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x6e776f6e

Logical CPU: 2
Error Code: 0x00000014
Trap Number: 14
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PeteGurt
 
Posts: 61
Joined: 31 Aug 2004, 16:11
Location: Pensacola, Florida

Re: Document Converter

Postby Sirish Nair (Quark) » 13 Oct 2014, 05:06

Hi,

Did your try by deleting the QuarkXPress Document Converter Preferences? The preferences are created at either:
1. Local preferences: \OS\Users\library\preferences\Quark\QuarkXPress Document Converter
2. Or in case you created global preferences: QuarkXPress Document Converter folder\Preferences

Where is the file which you are trying to convert placed at: on your local machine (same OS) or (different OS/ or on a network location?

~Sirish
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

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Re: Document Converter

Postby PeteGurt » 13 Oct 2014, 10:41

Hi Sirish
I deleted the preferences and the app is still crashing. And yes, the file I am trying to convert is on my local machine, same OS.
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PeteGurt
 
Posts: 61
Joined: 31 Aug 2004, 16:11
Location: Pensacola, Florida

Re: Document Converter

Postby Sirish Nair (Quark) » 13 Oct 2014, 23:52

Hi PeterGurt,

Kindly let me know your email id. We will send you a link to share your file. It will helps use to look into the issue.

~Siridh
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

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Location: India

Re: Document Converter

Postby PeteGurt » 14 Oct 2014, 08:50

here is my email pete@ewbullock.com
thanks sirish
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PeteGurt
 
Posts: 61
Joined: 31 Aug 2004, 16:11
Location: Pensacola, Florida

Re: Document Converter

Postby Sirish Nair (Quark) » 14 Oct 2014, 23:55

Hi PeteGurt,

You will soon receive a mail from Quark having an invitation to share you project and its assets (fonts and images). Kindly share your project accordingly. It will help us to look into the issue.

~Sirish
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

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Sirish Nair (Quark)
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Posts: 576
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Location: India

Re: Document Converter

Postby PeteGurt » 15 Oct 2014, 09:05

Thanks Sirish
I can't send the fonts and imported images because I can't open the file to collect for output. That is why I was trying to use the Document Converter to open the file. I can send you just the document.
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PeteGurt
 
Posts: 61
Joined: 31 Aug 2004, 16:11
Location: Pensacola, Florida

Re: Document Converter

Postby Sirish Nair (Quark) » 16 Oct 2014, 02:33

Hi PeteGurt,

Thanks for sharing your document. The crash which you are facing while converting this legacy 6.0 document is not due to an issue with the converter. The actual problem lies with QXP 9.application. The same crash occurs while opening the document in QXP 9. The crash occurs while loading some picture previews. Since the issue occurs in QXP 9 application hence the same occurs with the QXP document converter also. The document opens fine in QXP 8.51.

~Sirish
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

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Sirish Nair (Quark)
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Location: India

Re: Document Converter

Postby PeteGurt » 16 Oct 2014, 08:13

Thanks for looking into this matter. But how can I open this file, Quark 8.51 doesn't run on my Mac running OS 10.9.5?
I thought that was the purpose of this app, the ability to open older Quark files on newer systems. Is that not correct? I have many, many older Quark files that I need to open, and get the same error message. Any thoughts? Thanks again for you help!
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PeteGurt
 
Posts: 61
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Location: Pensacola, Florida

Re: Document Converter

Postby Elsinore » 18 Oct 2014, 11:25

I'm afraid the Doc Converter was crashing for me as well. It worked fine the first few times I used it, then it began crashing every time. I tried to delete preferences, but no preferences folder was visible. I fixed the problem by doing this:

- Close the Doc Converter.
- Go to the "QuarkXPress Document Converter" folder in your Applications folder (or wherever you've placed the program).
- If there is a Preferences folder in there, delete the whole folder. (There was no preferences folder on my system.) Create a new, empty folder called Preferences.
- Relaunch the Doc Converter program.

This should rebuild all those files. If you leave the new Preferences folder window open as you relaunch the program, you should see a bunch of preferences (.prf) files and subfolders being created as it launches. It may take a while for the program to launch as it rebuilds all these files.

That worked for me! Good luck.
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