Kindly share some the original projects which you tried to convert using the Document Convertor and crashing now after conversion, along with their fonts and images.
In case the attachment is large in size, you can perform Collect for Output and archive the CFO folder; then upload it to some file sharing site like Drop Box, We Transfer, etc. and send me the link. I will download the attachment from there. In case, you are uploading it to Drop Box you can share it with my email id: email@example.com
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059 firstname.lastname@example.org