QXP Document Converter crashes for non-admin users

Discuss converting legacy documents (version 6 or older) to be opened in QuarkXPress 10, 2015 & 2016 using the QuarkXPress Document Converter.
(Please note that documents last saved in version 7 and higher can be directly opened by QuarkXPress 10, 2015 & 2016!)

QXP Document Converter crashes for non-admin users

Postby Vincent_E » 13 Aug 2015, 12:41

Hi,

I tried the QXP Document Converter and found that it crashes on startup for a non-admin user on OS X 10.10
The spinning gray wheel freezes for a moment, then the app crashes and gets closed.


Kind regards,
Vincent
Vincent_E
 
Posts: 2
Joined: 05 Aug 2015, 14:47

Re: QXP Document Converter crashes for non-admin users

Postby Sirish Nair (Quark) » 14 Aug 2015, 01:31

Hi Vincent,

I was able to reproduce the issue at my end. We are looking into the issue and hope to resolve it soon.

Workaround: It works fine if the non admin user is given atleast Read only permission to the QuarkXPress Document Converter application folder and its content
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

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Sirish Nair (Quark)
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