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Document Converter won't open file

PostPosted: 20 May 2016, 03:02
by shaun
Files saved originally in Quark 4.1 (last saved in 2009) - converter cannot open files in given format, see screenshot.

Re: Document Converter won't open file

PostPosted: 20 May 2016, 03:33
by Sirish Nair (Quark)
Hi shaun,

Quark Document converter converts projects having print layouts. I'm not sure why you are facing this issue. Does the project have a file xtension. Is the file xtension in lower case or in upper case.

Kindly send me your project. I will have a look at it . You can mail to me at sinair@quark.com

Re: Document Converter won't open file

PostPosted: 20 May 2016, 05:16
by shaun
Sent.
These files were created in Quark 4.1 on a Mac running OS 8.6, in 2009.
If I can't get them to open I can possibly recreate them from printed copies.

Re: Document Converter won't open file

PostPosted: 21 May 2016, 04:19
by shaun
Downloaded fresh copy of Converter and replaced old one with this.
Batch converted old files to new format with no errors.
Old copy must have been corrupted in some way.

Re: Document Converter won't open file

PostPosted: 24 May 2016, 12:20
by Ericr23
I got the same error message when I set "QXD" documents to open in the Document Converter and then double-clicked one.

No problem when clicking "Convert File(s)" in the Document Converter and selecting it.

Re: Document Converter won't open file

PostPosted: 25 May 2016, 23:32
by Sirish Nair (Quark)
Hi Ericr23,

Kindly note,
Document Converter will only convert older version (ver 3-9) QuarkXPress files to ver 9.1 files. You cannot associate a file type with Document Converter app and hope the file converts automatically on double clicking on the file. You need to either use 'Convert Files' or 'Convert files from Folder' option in the Document Converter.

Re: Document Converter won't open file

PostPosted: 26 May 2016, 01:22
by shaun
Thank you.