Page 1 of 1

Nothing happens

PostPosted: 18 Jul 2017, 15:27
by Car1980
I'm on Sierra 10.12.5 and have the latest version of the Document Converter, but nothing happens.

I can select a file, the window closes and then... nothing. I can't see any new files with v9 at the end anywhere on the machine.

If I try a folder it lists every file and again nothing happens when its finished.

The files I'm trying to convert are Quark 8 files.

Re: Nothing happens

PostPosted: 18 Jul 2017, 15:37
by MikeWenzloff
You need the .qxp extension added to the filenames.

Mike

Re: Nothing happens

PostPosted: 19 Jul 2017, 06:34
by Car1980
Thanks, but that didn't make any difference.

Re: Nothing happens

PostPosted: 19 Jul 2017, 07:38
by Matthias Guenther (Quark)
Hi Car,

why are you converting QuarkXPress 8 files? All modern versions of QuarkXPress can open QuarkXPress 8 files directly.

Thanks
Matthias

Re: Nothing happens

PostPosted: 19 Jul 2017, 08:00
by Car1980
Because I get this message:

Image

I'm on Quark 2016.

Re: Nothing happens

PostPosted: 19 Jul 2017, 08:09
by Matthias Guenther (Quark)
Are you sure these are documents from QuarkXPress 8? Does QuarkXPress 2016 show that when you select (not open) the document in the Open Dialog?

if it is an old document, add file extension qxd (not qxp) please.

The only reason why you would need to convert v8 documents is if they contain a web layout, an interactive layout or have Pasteboard XT required.

Thanks
Matthias

Re: Nothing happens

PostPosted: 24 Jul 2017, 04:56
by Car1980
The files are from a colleague's computer and he's just upgraded to OS Sierra so I'm wondering if the files have corrupted somehow. They show up in the finder though.

The open dialogue information is completely blank.

Image

Image

Re: Nothing happens

PostPosted: 24 Jul 2017, 05:37
by Matthias Guenther (Quark)
WHen the information is completely blank, that either says that they are corrupt or they are not QuarkXPress documents.

Open the file in a Text Editor please. What do the first characters say?

Thanks
Matthias