QuarkXPress 2015 crashes on run, OS X 10.11.3, QXP 11.2.0.2

Discuss functionality of QuarkXPress 2015 (excluding Digital Publishing)
For Digital Publishing functionality please refer to forums in the "Digital Publishing" group.

QuarkXPress 2015 crashes on run, OS X 10.11.3, QXP 11.2.0.2

Postby nealh75@ » 10 Mar 2016, 10:45

Our organisation has just purchased Quark 2015. We've just installed it on an OS X machine that has had a fresh OS install, updated to the latest version and QXP crashes on launch without even loading. Is version 11.2.0.2 compatible with OS X 10.11.3? Crash log below.

Process: QuarkXPress [2659]
Path: /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/MacOS/QuarkXPress
Identifier: com.quark.QuarkXPress
Version: 11.2.0.2 (11.2.0.2)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: QuarkXPress [2659]
User ID: 501

Date/Time: 2016-03-09 10:36:31.821 +0000
OS Version: Mac OS X 10.11.3 (15D21)
Report Version: 11
Anonymous UUID: DAC62D61-0BB9-50A1-1C39-2F927E4B1DA1


Time Awake Since Boot: 5900 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0:
-->
__TEXT 0000000107255000-0000000109198000 [ 31.3M] r-x/rwx SM=COW /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/MacOS/QuarkXPress

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff825afdb3 CFStringAppend + 227
1 com.quark.QuarkXPress 0x000000010865ea3b XF::XFontManagerMacImp::ResetFonts() + 3067
2 com.quark.QuarkXPress 0x000000010865de30 XF::XFontManagerMacImp::Init() + 14
3 com.quark.QuarkXPress 0x000000010804c6ba QFontManager::InitializeQFontMgr() + 214
4 com.quark.QuarkXPress 0x0000000107dca5ec InitQFontManager() + 91
5 com.quark.QuarkXPress 0x000000010817129e initialize(QXStringRef__*, XRMComponentType) + 9587
6 com.quark.QuarkXPress 0x0000000107303606 XPressInitialize() + 1030
7 com.quark.QuarkXPress 0x00000001076b5bd9 -[QXPAppDelegate applicationDidFinishLaunching:] + 25
8 com.apple.CoreFoundation 0x00007fff8269970c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
9 com.apple.CoreFoundation 0x00007fff8269967f ___CFXRegistrationPost_block_invoke + 63
10 com.apple.CoreFoundation 0x00007fff82698d47 _CFXRegistrationPost + 407
11 com.apple.CoreFoundation 0x00007fff82698ab2 ___CFXNotificationPost_block_invoke + 50
12 com.apple.CoreFoundation 0x00007fff82692d42 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1922
13 com.apple.CoreFoundation 0x00007fff82581145 _CFXNotificationPost + 693
14 com.apple.Foundation 0x00007fff88674921 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
15 com.apple.AppKit 0x00007fff90bda65d -[NSApplication _postDidFinishNotification] + 297
16 com.apple.AppKit 0x00007fff90bda3d3 -[NSApplication _sendFinishLaunchingNotification] + 203
17 com.apple.AppKit 0x00007fff90bd1661 _DPSNextEvent + 2462
18 com.apple.AppKit 0x00007fff90f9d943 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454
19 com.apple.AppKit 0x00007fff90bc6fc8 -[NSApplication run] + 682
20 com.apple.AppKit 0x00007fff90b49520 NSApplicationMain + 1176
21 com.quark.QuarkXPress 0x000000010749c7e2 main + 34
22 com.quark.QuarkXPress 0x00000001072570d4 start + 52

Thread 1:
0 libsystem_kernel.dylib 0x00007fff8533c6de __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff83b14729 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff83b12365 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8533cff6 kevent_qos + 10
1 libdispatch.dylib 0x00007fff91801099 _dispatch_mgr_invoke + 216
2 libdispatch.dylib 0x00007fff91800d01 _dispatch_mgr_thread + 52

Thread 3:
0 libsystem_kernel.dylib 0x00007fff8533c6de __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff83b14729 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff83b12365 start_wqthread + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff8533cfc6 kevent + 10
1 libQLogger.dylib 0x000000010c00acb3 MonitorConfigFileChanges(void*) + 189
2 com.apple.CoreServices.CarbonCore 0x00007fff84a53a12 PrivateMPEntryPoint + 58
3 libsystem_pthread.dylib 0x00007fff83b14c13 _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff83b14b90 _pthread_start + 168
5 libsystem_pthread.dylib 0x00007fff83b12375 thread_start + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff8533c6de __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff83b14729 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff83b12365 start_wqthread + 13

Thread 6:
0 libsystem_kernel.dylib 0x00007fff8533c6de __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff83b14729 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff83b12365 start_wqthread + 13

Thread 7:
0 libsystem_kernel.dylib 0x00007fff8533c6de __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff83b14729 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff83b12365 start_wqthread + 13

Thread 8:
0 libsystem_kernel.dylib 0x00007fff85336386 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff853357c7 mach_msg + 55
2 libclh.dylib 0x00007fff95e40b3e cuosEventWait + 190
3 libclh.dylib 0x00007fff95845210 intHandlerMain + 336
4 libclh.dylib 0x00007fff95e41929 cuosPosixThreadStartFunc(void*) + 41
5 libsystem_pthread.dylib 0x00007fff83b14c13 _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff83b14b90 _pthread_start + 168
7 libsystem_pthread.dylib 0x00007fff83b12375 thread_start + 13

Thread 9:
0 libsystem_kernel.dylib 0x00007fff8533c6de __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff83b14729 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff83b12365 start_wqthread + 13

Thread 10:: Dispatch queue: Query work queue
0 libsystem_kernel.dylib 0x00007fff8533beb2 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff83b15150 _pthread_cond_wait + 767
2 com.apple.Metadata 0x00007fff8e711f6e _pushNotification + 688
3 com.apple.Metadata 0x00007fff8e70f1e1 processUpdatesLocked + 98
4 com.apple.Metadata 0x00007fff8e70edec tryProcessUpdates + 346
5 com.apple.Metadata 0x00007fff8e70e524 _MDQueryCallback + 334
6 com.apple.Metadata 0x00007fff8e70e3b8 __doQueryResultsCallback_block_invoke + 72
7 libdispatch.dylib 0x00007fff91806871 _dispatch_call_block_and_release + 12
8 libdispatch.dylib 0x00007fff917fb33f _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff917fff6f _dispatch_queue_drain + 754
10 libdispatch.dylib 0x00007fff9180663b _dispatch_queue_invoke + 549
11 libdispatch.dylib 0x00007fff917fec87 _dispatch_root_queue_drain + 538
12 libdispatch.dylib 0x00007fff917fea34 _dispatch_worker_thread3 + 91
13 libsystem_pthread.dylib 0x00007fff83b1468f _pthread_wqthread + 1129
14 libsystem_pthread.dylib 0x00007fff83b12365 start_wqthread + 13

Thread 11:
0 libsystem_kernel.dylib 0x00007fff8533c6de __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff83b14729 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff83b12365 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff71f65ce0 rcx: 0x0000000000000020 rdx: 0x00007fff71f6fce0
rdi: 0x00007fb4d5692320 rsi: 0x0000000000000000 rbp: 0x00007fff589a61d0 rsp: 0x00007fff589a6170
r8: 0x0000000000000003 r9: 0x00000000ffc00000 r10: 0x0000000000000015 r11: 0x00007fb4d5600000
r12: 0x00007fb4d3f4f440 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x00007fb4d5692320
rip: 0x00007fff825afdb3 rfl: 0x0000000000010246 cr2: 0x0000000000000000

Logical CPU: 1
Error Code: 0x00000004
Trap Number: 14


Binary Images:
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0x10bf92000 - 0x10c025ff7 +libQLogger.dylib (1) <BE0F8C7E-D1B6-34DE-B3D9-D48F615C80A8> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libQLogger.dylib
0x10c064000 - 0x10d293fff +libicudata.dylib (0) <75F5441F-3E29-3398-9FDF-9713A45DE1FC> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libicudata.dylib
0x10d2b4000 - 0x10d410ff7 +libicui18n.dylib (0) <873F1872-1064-3648-A6E9-6A5FC68F8652> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libicui18n.dylib
0x10d4c0000 - 0x10d5c4ff7 +libicuuc.dylib (0) <8CB7C8AE-C505-328F-985A-829551BCA7AE> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libicuuc.dylib
0x10d62a000 - 0x10d637fff +libQXString.dylib (1) <E955C330-F9D4-3C57-892B-AE8D1F34F5AF> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libQXString.dylib
0x10d659000 - 0x10d689ff7 +libXFile.dylib (1) <75A048D0-E459-3461-B9A3-2676AE6182DD> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libXFile.dylib
0x10d6d1000 - 0x10d716ff7 +libGenericRules.dylib (1) <6B19827F-0585-3251-82B1-A0FD8005EDC1> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libGenericRules.dylib
0x10d76f000 - 0x10d794fff +libAbstractFormatIO.dylib (1) <6A8A220D-A429-31DE-B78D-A949F69C9533> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libAbstractFormatIO.dylib
0x10d7d7000 - 0x10d7dafff +libContentBrowser.dylib (1) <2C65F76D-AF08-3BC9-8E06-5231E6B0B22B> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libContentBrowser.dylib
0x10d7e7000 - 0x10d7e7fe7 +cl_kernels (???) <81EE2257-DF39-4B92-8D8C-537BD849ACAE> cl_kernels
0x10d7e9000 - 0x10d7f4fff +libCoreRegistry.dylib (1) <C1B17C1B-8BD7-35DD-B9CE-C21390549FEF> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libCoreRegistry.dylib
0x10d80e000 - 0x10d816fff +libCoreString.dylib (1) <4C0FE690-2608-36C9-A3B8-E80A26C34B6F> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libCoreString.dylib
0x10d82c000 - 0x10df4ffff +libGraphics.dylib (1) <6D02B807-C257-3B8D-B933-95824B10EA71> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libGraphics.dylib
0x10e2de000 - 0x10e2ebfff +libFileIO.dylib (1) <61052A8D-84B0-333A-A6F7-ED6280869B7A> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libFileIO.dylib
0x10e301000 - 0x10e310fff +libQuarkCMS.dylib (1) <1D4E2054-8CF7-332E-B22F-FAC7EA8CBAC6> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libQuarkCMS.dylib
0x10e32c000 - 0x10e391fff +libDOMXT.dylib (1) <2F017250-7674-389F-9DAD-65EE7E9BD52B> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libDOMXT.dylib
0x10e472000 - 0x10e476fff +libLocking.dylib (1) <DFB0FDDB-CF9B-31D1-8DD9-CAFF5D94682B> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libLocking.dylib
0x10e47e000 - 0x10e798fef +libmico2.3.12.dylib (0) <007A4F2B-8867-3354-9035-C146DE2709B4> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libmico2.3.12.dylib
0x10ea66000 - 0x10eae4ff7 +libmicocoss2.3.12.dylib (0) <A6C9C0DF-D7DF-3ED8-8FF6-1C172BB84ED3> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libmicocoss2.3.12.dylib
0x10eb79000 - 0x10eb93ff7 +libTrueTypeToType1.dylib (1) <A0570556-C569-3212-9ACE-698C452A98E1> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/libTrueTypeToType1.dylib
0x10efc5000 - 0x10efc6fff +quark.QDataExchangeInterface (1.0 - 1) <507F1432-9D2E-305E-A284-3E6B0EB2E1DB> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/QDataExchangeInterface.framework/Versions/A/QDataExchangeInterface
0x10efd2000 - 0x10efd5fff +com.quark.quarkxpress.LayoutConstraints (1.0 - 1) <29672815-E38C-3231-ADC9-053BEE493332> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/LayoutConstraints.framework/Versions/A/LayoutConstraints
0x10efdd000 - 0x10efe2fff +com.quark.quarkxpress.cocoaext.QCocoaExtensions (1.0 - 1) <77760782-3FF1-3DC7-A138-3589726342ED> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/QCocoaExtensions.framework/Versions/A/QCocoaExtensions
0x10eff1000 - 0x10effffff +com.kulakov.ShortcutRecorder (2.0) <F44B38E8-7ED5-3C5F-B293-E5F5592AACC4> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/ShortcutRecorder
0x10f016000 - 0x10f057ff7 +com.quark.QXPPanelManager (1.0 - 1) <2A05BEF2-345F-3C9A-94F6-1EAF649B2E3B> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/QXPPanel.framework/Versions/A/QXPPanel
0x10f0aa000 - 0x10f0d5ff7 +com.quark.QCommonControl (1.0 - 1) <7F6D3D2C-ECCB-3CAA-B444-F02034178F4A> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/QCommonControl.framework/Versions/A/QCommonControl
0x10f111000 - 0x10f120ff7 +com.quark.QXPXTInterface (1.0 - 1) <A7F8F333-31B1-34C6-B02A-EB6D96952B3A> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/QXPXTInterface.framework/Versions/A/QXPXTInterface
0x10f157000 - 0x10f16fff7 +com.positivespinmedia.PSMTabBarControlFramework (1.1) <2A0D10F8-74E8-3306-9ABE-B9FEE6EA3AAF> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/PSMTabBarControl.framework/Versions/A/PSMTabBarControl
0x10f186000 - 0x10f45cff7 +Xalan-c-xc (0) <F46312D5-C45D-3C26-A20B-3D97C37CB2E9> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/Xalan-c-xc.framework/Versions/1.11/Xalan-c-xc
0x10f945000 - 0x10fca6ff7 +Xerces-c-xc (0) <84DB1EA6-CB86-3A62-AA7A-3F70363F8882> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/Xerces-c-xc.framework/Versions/3.1.1/Xerces-c-xc
0x110003000 - 0x11034cff7 +XQilla_230 (0) <DBE9839E-006E-3550-93EE-41F34F6E6CA1> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/XQilla_230.framework/Versions/2.3.0/XQilla_230
0x112b19000 - 0x112bbefff ColorSyncDeprecated.dylib (470.2) <9D376A26-4D17-37CB-9D02-2E0D6E92EC93> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/Resources/ColorSyncDeprecated.dylib
0x1151fa000 - 0x1151fcff7 com.apple.textencoding.unicode (3.0 - 3.0) <78B2E03E-3AE3-34E0-AA72-22F1D696170B> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x11529e000 - 0x1152aaff7 +com.Quark.BMPPlugin (11.2.0.2 - 11.2.0.2) <6043FC36-57F1-366F-8E40-DC3870B9601B> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/PlugIns/BMPPlugin.plugin/Contents/MacOS/BMPPlugin
0x1152c2000 - 0x1152d0fff +com.Quark.ChartsPlugin (11.2.0.2 - 11.2.0.2) <91AD9B7D-380C-3A8D-A250-DC49EDE96FC4> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/PlugIns/ChartsPlugin.plugin/Contents/MacOS/ChartsPlugin
0x1152e9000 - 0x115379fff +com.Quark.EPSPlugin (11.2.0.2 - 11.2.0.2) <E896968F-F11B-3AEB-9F51-6C51C7807468> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/PlugIns/EPSPlugin.plugin/Contents/MacOS/EPSPlugin
0x11545d000 - 0x115470fff +com.Quark.ExcelPlugin (11.2.0.2 - 11.2.0.2) <758AAAD9-1168-3E37-8F3D-81600263874C> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/PlugIns/ExcelPlugin.plugin/Contents/MacOS/ExcelPlugin
0x115491000 - 0x11549aff7 +com.Quark.GIFPlugin (11.2.0.2 - 11.2.0.2) <CF055F3C-6E10-37AB-B4D4-E1129FD47816> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/PlugIns/GIFPlugin.plugin/Contents/MacOS/GIFPlugin
0x1154ac000 - 0x1154b9fff +com.Quark.JPEGPlugin (11.2.0.2 - 11.2.0.2) <0145DC96-2208-3436-A0D6-D09A47741F03> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/PlugIns/JPEGPlugin.plugin/Contents/MacOS/JPEGPlugin
0x1154cd000 - 0x1154d6fff +com.Quark.JPXPlugin (11.2.0.2 - 11.2.0.2) <E35DC70D-5D4B-3799-AD8E-29B305BE33FF> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/PlugIns/JPXPlugin.plugin/Contents/MacOS/JPXPlugin
0x1154e6000 - 0x1155a7fff +com.Quark.PDF2Plugin (11.2.0.2 - 11.2.0.2) <1755BAF1-8D40-3FAA-9F95-0FADA3485147> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/PlugIns/PDF2PlugIn.plugin/Contents/MacOS/PDF2Plugin
0x11565b000 - 0x115665fff +com.Quark.PDFXPlugin (11.2.0.2 - 11.0.0.0) <9EEF1920-4917-371D-917A-A92276846B02> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/PlugIns/PDFXPlugin.plugin/Contents/MacOS/PDFXPlugin
0x11567a000 - 0x11569cfff +com.Quark.PICTPlugin (11.2.0.2 - 11.2.0.2) <E88DB00F-9CB6-3F68-B2E6-223A5C86D5A7> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/PlugIns/PICTPlugin.plugin/Contents/MacOS/PICTPlugin
0x1156bf000 - 0x1156ccfff +com.Quark.PNGPlugin (11.2.0.2 - 11.2.0.2) <447B60CC-D92C-39ED-8EB6-4BBE1987D47A> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/PlugIns/PNGPlugin.plugin/Contents/MacOS/PNGPlugin
0x1156df000 - 0x115a01ff7 +com.Quark.PSDPlugin (11.0.1.0 - 11.0.1.0) <F173EB7C-4724-3568-8722-FDF1918B020B> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/PlugIns/PSDPlugin.plugin/Contents/MacOS/PSDPlugin
0x115c17000 - 0x115cb2ff7 +com.Quark.PSPlugin (11.2.0.2 - 11.2.0.2) <F8AEA62D-872A-334D-A72F-A2EAB6DB6A7D> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/PlugIns/PSPlugin.plugin/Contents/MacOS/PSPlugin
0x115d3b000 - 0x115d58fff +com.Quark.TIFFPlugin (11.2.0.2 - 11.2.0.2) <5FB76913-3856-3716-B770-901DD86104A5> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/PlugIns/TIFFPlugin.plugin/Contents/MacOS/TIFFPlugin
0x115d76000 - 0x115d8eff7 +com.Quark.WMFPlugin (11.2.0.2 - 11.2.0.2) <21D3EBE8-55E0-3BED-A363-3C43F85724D8> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/PlugIns/WMFPlugin.plugin/Contents/MacOS/WMFPlugin
0x115dac000 - 0x115dbafff +com.Quark.XICPlugin (11.2.0.2 - 11.2.0.2) <FEB4B667-204F-3B83-B25A-BBAAAA7F154C> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/PlugIns/XICPlugin.plugin/Contents/MacOS/XICPlugin
0x115f80000 - 0x115f83fff +com.yourcompany.yourcocoaframework (1.0) <32916D15-1AD2-35CB-84C4-DE135B0FC59F> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/QXPInstaller.framework/Versions/A/QXPInstaller
0x1164de000 - 0x1164e9ff7 +com.quark.PlugInLoaderBundle (1.0) <9588C155-982C-397C-893C-14EF4213D0C0> /Applications/QuarkXPress 2015/QuarkXPress.app/Contents/Frameworks/PlugInLoaderBundle.bundle/Contents/MacOS/PlugInLoaderBundle
0x11dc4f000 - 0x11dc6bff7 libJapaneseConverter.dylib (68) <D80D1583-1F6F-32A5-A683-F504A0DF973A>
nealh75@
 
Posts: 6
Joined: 10 Mar 2016, 10:40

Re: QuarkXPress 2015 crashes on run, OS X 10.11.3, QXP 11.2.

Postby nealh75@ » 10 Mar 2016, 10:46

2nd half of crash log....

/System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0x7fff6fbb5000 - 0x7fff6fbec007 dyld (360.19) <9D05FDF4-65CE-3B53-86D4-ABE1A5BF35F3> /usr/lib/dyld
0x7fff81cd3000 - 0x7fff81f69fff libmecabra.dylib (696.4) <0A1574F0-3222-3856-A1C6-D8BE20DC4C48> /usr/lib/libmecabra.dylib
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0x7fff8ff5a000 - 0x7fff8ff5ffff com.apple.ImageCapture (9.0 - 9.0) <33F7822F-1124-3D73-AF66-515EA32A4A47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x7fff8ff60000 - 0x7fff90052ff7 libiconv.2.dylib (44) <F05A0A5A-92A9-3668-8F20-F27CBDA26BE9> /usr/lib/libiconv.2.dylib
0x7fff90053000 - 0x7fff90064fff libSparseBLAS.dylib (1159) <3C520738-8F54-36E4-B966-97D1F886F59E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparseBLAS.dylib
0x7fff90067000 - 0x7fff90067fff com.apple.ApplicationServices (48 - 48) <DD9C4070-C0FC-3984-BCED-72E6E99838FC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff9010a000 - 0x7fff9010bff7 libodfde.dylib (23) <5475AB3E-8C9A-3279-8294-E565293F7EF1> /usr/lib/libodfde.dylib
0x7fff9010c000 - 0x7fff90110fff libGIF.dylib (1442) <39FA0286-1616-3474-8215-7CD07109C9E5> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff9011c000 - 0x7fff901d3ff7 com.apple.CoreDuet (1.0 - 1) <20BDA287-415A-385E-BCB5-934D165BDAA4> /System/Library/PrivateFrameworks/CoreDuet.framework/Versions/A/CoreDuet
0x7fff901d4000 - 0x7fff90224fff libcups.2.dylib (435) <28A05475-9DBF-35EA-B218-3432B69EA18B> /usr/lib/libcups.2.dylib
0x7fff90231000 - 0x7fff9023aff3 libsystem_notify.dylib (150.20.3) <243FADE1-255A-3B78-8033-F336CD64B817> /usr/lib/system/libsystem_notify.dylib
0x7fff9023b000 - 0x7fff902d1fff com.apple.ColorSync (4.9.0 - 4.9.0) <8BB8DF19-C24F-39F8-8B90-AD186D74587C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x7fff902ff000 - 0x7fff905a5ff7 com.apple.CoreData (120 - 641.3) <65509AA2-A0E6-3EE3-BDFE-B9B120F744ED> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff90760000 - 0x7fff907b5ff7 com.apple.AE (701 - 701) <FB22BE84-9CB8-36BF-8061-F93D716C0A84> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x7fff907b6000 - 0x7fff907cbfff com.apple.AppContainer (4.0 - 261.20.7) <30414623-E68F-31A1-9794-1C052391E900> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContainer
0x7fff907cc000 - 0x7fff908f1ff7 com.apple.LaunchServices (728.6 - 728.6) <204CD7A1-D99C-3655-82D7-E8E89F9C666B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x7fff9090c000 - 0x7fff909bcfe7 libvMisc.dylib (563.4) <621D84AA-C752-34EE-8B16-CF0C2DE722FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x7fff90ac8000 - 0x7fff90acafff libCVMSPluginSupport.dylib (12.0.40.6) <C88875DF-9888-37A6-AE69-3CABFACDAF45> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib
0x7fff90acb000 - 0x7fff90ad1fff com.apple.IOAccelerator (205.1 - 205.1) <9B56A248-FA12-3DB9-AD97-51EB4700E8A8> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelerator
0x7fff90b47000 - 0x7fff9176aff7 com.apple.AppKit (6.9 - 1404.34) <467468E2-C551-3408-B351-414B21F57DEB> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff917f9000 - 0x7fff91826fff libdispatch.dylib (501.20.1) <324C9189-2AF3-3356-847F-6F4CE1C6E901> /usr/lib/system/libdispatch.dylib
0x7fff91827000 - 0x7fff92a78ff7 com.apple.CoreGraphics (1.600.0 - 948) <1F017C08-E3D9-30CD-9896-C66C6410926C> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff92a79000 - 0x7fff92a90fff libmarisa.dylib (4) <E4919B03-D9BD-3AF8-B436-C415C98E3F0A> /usr/lib/libmarisa.dylib
0x7fff93bbf000 - 0x7fff93bc7fff com.apple.NetFS (6.0 - 4.0) <BDD59EC5-D399-31EA-9B2A-60E3A859FC42> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff93bc8000 - 0x7fff93bcbfff com.apple.IOSurface (108.0.1 - 108.0.1) <7B05B27A-5CC4-30D4-8A10-ED444A2807A2> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff93bcc000 - 0x7fff93bcfff7 com.apple.help (1.3.3 - 46) <62056D9B-A87C-3E4D-B4E2-7E1CDB74CE68> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x7fff93bef000 - 0x7fff93c3bfff com.apple.print.framework.PrintCore (11.2 - 472.2) <449D8AB5-7891-32D0-9DC5-C90FE10DC0BF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x7fff93c3c000 - 0x7fff93c44fe7 libsystem_platform.dylib (74.10.3) <D3A27E10-7F08-3603-ACC8-7A92B2C04BAB> /usr/lib/system/libsystem_platform.dylib
0x7fff93c45000 - 0x7fff93c47ffb libutil.dylib (43) <4C9BFE8B-563B-3EEA-A323-8F4F14E0A46C> /usr/lib/libutil.dylib
0x7fff93c60000 - 0x7fff93c7dff7 com.apple.AppleVPAFramework (2.1.2 - 2.1.2) <2B459E1F-0563-30B2-A04D-CF1793426B66> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA
0x7fff93cd2000 - 0x7fff93ce0fff libxar.1.dylib (302) <03207F66-2C4A-3DBD-8D81-70F4C85903C4> /usr/lib/libxar.1.dylib
0x7fff940a3000 - 0x7fff940ccfff libsystem_info.dylib (477.20.1) <6513635B-4ADE-3B45-BF63-ED7AC565B0C9> /usr/lib/system/libsystem_info.dylib
0x7fff940cd000 - 0x7fff94259ff7 libGLProgrammability.dylib (12.0.40.6) <60C68BA6-D375-39D5-9ADD-B394FB760A86> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x7fff9492c000 - 0x7fff9495cff7 libsandbox.1.dylib (460.30.1) <AD0156FC-EF07-3689-9403-586517AE7037> /usr/lib/libsandbox.1.dylib
0x7fff9495d000 - 0x7fff94d8bfff com.apple.vision.FaceCore (3.3.1 - 3.3.1) <B8482831-77BD-3FBC-A0B1-12502353AA57> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff94d8c000 - 0x7fff94d92fff com.apple.XPCService (2.0 - 1) <9A305622-14E1-3D9A-BE47-6524419BA58D> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x7fff94d93000 - 0x7fff94dbafff com.apple.ChunkingLibrary (167 - 167) <508861C9-F5E6-343B-8DD0-D71DFE49ECFD> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x7fff94dbb000 - 0x7fff94e9bff7 unorm8_rgba.dylib (2.6.4.1) <6970FC46-0D13-3614-929D-9504AB54C740> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_rgba.dylib
0x7fff94e9c000 - 0x7fff94eb3ff7 libsystem_asl.dylib (322.30.1) <9B500E4E-E462-321E-828E-5524DC984C1B> /usr/lib/system/libsystem_asl.dylib
0x7fff94f77000 - 0x7fff94f90fff com.apple.CFOpenDirectory (10.11 - 194) <C21F33AA-CD06-3163-A1F3-1D116F788A11> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x7fff95142000 - 0x7fff95144ff7 com.apple.xpc.ServiceManagement (1.0 - 1) <3777FD15-B6F3-32A2-A8E3-3E8CE3B8D5E7> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff95145000 - 0x7fff95145ff7 libunc.dylib (29) <1D0F8265-F026-3CBD-93D3-F8DF14FFCE68> /usr/lib/system/libunc.dylib
0x7fff9514c000 - 0x7fff9514dfff libsystem_blocks.dylib (65) <49D42329-7DE9-3413-92C3-A473A7E9CF35> /usr/lib/system/libsystem_blocks.dylib
0x7fff9518c000 - 0x7fff95481fff com.apple.HIToolbox (2.1.1 - 807.2) <D9338BEF-CA84-3085-B6CB-4E93B3B9A2E1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7fff95482000 - 0x7fff95712ff7 com.apple.RawCamera.bundle (6.18 - 828) <CB7F6CCD-3753-3147-816A-B613F500AE33> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff9576b000 - 0x7fff95ffbff7 libclh.dylib (4.0.3 - 4.0.3) <69B1B4C9-DF93-3CE9-A4E1-CCD0D5F69C4B> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
0x7fff964e7000 - 0x7fff964fdff7 libLinearAlgebra.dylib (1159) <FA316609-9851-3C5C-AF46-685A25768D45> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib
0x7fff96512000 - 0x7fff965a7fff com.apple.ink.framework (10.9 - 214) <6B573126-A6E9-357F-B36A-AA5BDC0BEAF8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x7fff965bb000 - 0x7fff96762ffb com.apple.avfoundation (2.0 - 1046.9.2) <FE83988E-9A6D-3386-ACD7-A0A4D7A006DF> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff9676b000 - 0x7fff96acdf3f libobjc.A.dylib (680) <9F45830D-F1D5-3CDF-9461-1A5477ED7D1E> /usr/lib/libobjc.A.dylib
0x7fff96ace000 - 0x7fff96ad6ffb libsystem_dnssd.dylib (625.20.4) <945B5FB1-DA91-3D45-A961-A8FAD53C1E7E> /usr/lib/system/libsystem_dnssd.dylib
0x7fff96e47000 - 0x7fff96e75ff7 com.apple.CoreServicesInternal (248.2 - 248.2) <7D0D2C65-C4C4-3FBD-89A7-12302EA444AA> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal
0x7fff96e77000 - 0x7fff96e77fff com.apple.Accelerate (1.10 - Accelerate 1.10) <DA5F3EA8-A06B-328A-B22C-9EE29916FD74> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff96e78000 - 0x7fff96eb6ff7 libGLImage.dylib (12.0.40.6) <ACC6C7B0-A805-344C-AAC3-BA50780227E1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff96eb7000 - 0x7fff96ec2fff libGL.dylib (12.0.40.6) <2A13E40A-BFA1-34FD-925A-C7023FEF254C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff96ec3000 - 0x7fff96ef3ff3 com.apple.CoreAVCHD (5.8.0 - 5800.4.2) <C34F0ECF-AABA-3FBC-980F-B4809C9B2DD1> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x7fff96f05000 - 0x7fff96f26fff com.apple.Sharing (442.9.1 - 442.9.1) <672DE6DF-98E0-30A4-BA25-44BDE188D0BE> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff96fce000 - 0x7fff96fd3ff3 libunwind.dylib (35.3) <124E0F05-2350-3774-A32C-7F5BF38EDE73> /usr/lib/system/libunwind.dylib
0x7fff96fd4000 - 0x7fff97007ff7 com.apple.MediaKit (16 - 809) <BF8032FE-6645-37F6-A622-BC7EEE3EAABF> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x7fff97072000 - 0x7fff97072fff com.apple.CoreServices (728.6 - 728.6) <1FC9300C-6D3D-330C-829C-C8F094BC38C6> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff97073000 - 0x7fff97073fff libOpenScriptingUtil.dylib (169.1) <03BEF6F0-07CD-3EDC-9D11-32202C1857B6> /usr/lib/libOpenScriptingUtil.dylib
0x7fff970dd000 - 0x7fff970defff com.apple.TrustEvaluationAgent (2.0 - 25) <0239494E-FEFE-39BC-9FC7-E251BA5128F1> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x7fff97112000 - 0x7fff97201fff libxml2.2.dylib (29.2) <F70308DF-313F-334F-8F0E-82E79821583D> /usr/lib/libxml2.2.dylib
0x7fff97230000 - 0x7fff97238fff com.apple.CoreServices.FSEvents (1223.10.1 - 1223.10.1) <7F5B7A23-BC1D-3FA9-A9B8-D534F1E1979A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framework/Versions/A/FSEvents
0x7fff97253000 - 0x7fff97255ff7 com.apple.SafariServices.framework (11601 - 11601.4.4) <FB9EA83E-574E-31D4-AA47-B4EA086BF886> /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariServices
0x7fff97256000 - 0x7fff972c4ff7 com.apple.ApplicationServices.ATS (377 - 394.3) <0DDD3503-3D74-3CCA-BD25-7F19B03C2579> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x7fff972c5000 - 0x7fff972d0fff libGPUSupportMercury.dylib (12.0.40.6) <6061FB76-565E-3E11-B659-50827DFB0BDE> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/libGPUSupportMercury.dylib
0x7fff97462000 - 0x7fff9748bffb libRIP.A.dylib (948) <96E8F983-A8BA-3B0F-9035-E09642A63F6E> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff9748c000 - 0x7fff97ceafff com.apple.GeForceGLDriver (10.8.14 - 10.0.8) <76880827-266C-31E8-812D-4F6650906A79> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDriver
0x7fff97ceb000 - 0x7fff97cf7ff7 com.apple.SpeechRecognitionCore (2.2.7 - 2.2.7) <8B6C0DB6-8744-3AEB-BD00-9FA6967E7125> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/SpeechRecognitionCore
0x7fff97d4b000 - 0x7fff97d55fff com.apple.NetAuth (6.0 - 6.0) <19E44307-6F9F-3DEC-8C1A-4685BC252A35> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff97dfa000 - 0x7fff9826bff3 com.apple.GeoServices (1.0 - 1151.2.13.9) <52A8FBB6-267C-3371-A516-264572B5800F> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x7fff98285000 - 0x7fff98294ffb com.apple.LangAnalysis (1.7.0 - 1.7.0) <0D1BCC13-76B9-3C19-85AA-D8DD8299F007> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff982d1000 - 0x7fff982d5fff com.apple.CommonPanels (1.2.6 - 96) <61E9D84F-435A-3C7B-A065-047B80775777> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x7fff98360000 - 0x7fff983d4fff com.apple.Heimdal (4.0 - 2.0) <009F223D-B89B-376B-94F5-6D982CBEF771> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 41749
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=431.9M resident=0K(0%) swapped_out_or_unallocated=431.9M(100%)
Writable regions: Total=158.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=158.9M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
ATS (font support) 32.2M 12
Accelerate.framework 128K 2
Activity Tracing 2048K 2
CG backing stores 1168K 7
CG image 12K 4
CG shared images 656K 17
CoreAnimation 28K 5
CoreUI image data 80K 2
CoreUI image file 192K 4
Dispatch continuations 8192K 2
Image IO 812K 2
Kernel Alloc Once 8K 3
MALLOC 77.3M 31
MALLOC guard page 32K 7
Memory Tag 242 12K 2
OpenCL 8K 2
Process Corpse Info 2048K 2
STACK GUARD 56.0M 13
Stack 13.1M 13
VM_ALLOCATE 544K 31
__DATA 46.2M 324
__GLSLBUILTINS 2588K 2
__IMAGE 528K 2
__LINKEDIT 159.0M 56
__TEXT 272.9M 320
__UNICODE 552K 2
mapped file 1.3G 188
shared memory 16.3M 11
=========== ======= =======
TOTAL 2.0G 1040

Model: iMac14,2, BootROM IM142.0118.B02, 4 processors, Intel Core i5, 3.4 GHz, 8 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)
Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: USB 3.0 Bus
USB Device: Rugged Mini USB 3
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: Keyboard Hub
USB Device: Apple Keyboard
Thunderbolt Bus: iMac, Apple Inc., 23.10
nealh75@
 
Posts: 6
Joined: 10 Mar 2016, 10:40

Re: QuarkXPress 2015 crashes on run, OS X 10.11.3, QXP 11.2.

Postby Matthias Guenther (Quark) » 15 Mar 2016, 00:50

Hi Neil,

on first sight it looks like a bad font. However it could also be something different.

As you just purchases QuarkXPress 2015, you have 60 days of free support. Just send an email to support@quark.com please.

Thanks
Matthias
Feel there should be more chatting, more tips, more user interaction?
Join us on Facebook, a forum-like group with over 2,000 QuarkXPress fans interacting:
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Matthias Guenther (Quark)
Quarkian
Quarkian
 
Posts: 5084
Joined: 04 Jun 2004, 15:06
Location: http://bit.ly/QuarkHamburg

Re: QuarkXPress 2015 crashes on run, OS X 10.11.3, QXP 11.2.

Postby Sirish Nair (Quark) » 15 Mar 2016, 03:34

Hi Neil,

The crash could be due to a corrupt font/ fonts on your system or due to font cache corruption.

Are you using an font management utlity? Kindly disable the utility.

Try the following steps at our end:

Note: The User Library folder on Mac is hidden folder.
Go to the User Library by holding down the option key and choose Go > Library in Finder.


1. Go to Mac HD 10.11/ Library/ Fonts. Go through the fonts in the folder. Remove all fonts other than the system default fonts which are listed below.

Default System Fonts in Mac HD 10.11/ Library/ Fonts folder:

Al Nile.ttc
Al Tarikh.ttc
AlBayan.ttc
AmericanTypewriter.ttc
Andale Mono.ttf
Apple Chancery.ttf
AppleGothic.ttf
AppleMyungjo.ttf
Arial Black.ttf
Arial Bold Italic.ttf
Arial Bold.ttf
Arial Italic.ttf
Arial Narrow Bold Italic.ttf
Arial Narrow Bold.ttf
Arial Narrow Italic.ttf
Arial Narrow.ttf
Arial Rounded Bold.ttf
Arial Unicode.ttf
Arial.ttf
Athelas.ttc
Ayuthaya.ttf
Baghdad.ttc
Bangla MN.ttc
Bangla Sangam MN.ttc
Baoli.ttc
Baskerville.ttc
Beirut.ttc
BigCaslon.ttf
Bodoni 72 OS.ttc
Bodoni 72 Smallcaps Book.ttf
Bodoni 72.ttc
Bodoni Ornaments.ttf
Bradley Hand Bold.ttf
Brush Script.ttf
Chalkboard.ttc
ChalkboardSE.ttc
Chalkduster.ttf
Charter.ttc
Cochin.ttc
Comic Sans MS Bold.ttf
Comic Sans MS.ttf
Copperplate.ttc
Corsiva.ttc
Courier New Bold Italic.ttf
Courier New Bold.ttf
Courier New Italic.ttf
Courier New.ttf
Damascus.ttc
DecoTypeNaskh.ttc
Devanagari Sangam MN.ttc
DevanagariMT.ttc
Didot.ttc
DIN Alternate Bold.ttf
DIN Condensed Bold.ttf
Diwan Kufi.ttc
Diwan Thuluth.ttf
EuphemiaCAS.ttc
Farah.ttc
Farisi.ttf
Futura.ttc
Georgia Bold Italic.ttf
Georgia Bold.ttf
Georgia Italic.ttf
Georgia.ttf
GillSans.ttc
Gujarati Sangam MN.ttc
GujaratiMT.ttc
Gungseouche.ttf
Gurmukhi MN.ttc
Gurmukhi Sangam MN.ttc
Gurmukhi.ttf
Hannotate.ttc
Hanzipen.ttc
HeadlineA.ttf
Herculanum.ttf
Hoefler Text Ornaments.ttf
Hoefler Text.ttc
Impact.ttf
InaiMathi.ttf
Iowan Old Style.ttc
ITFDevanagari.ttc
Kailasa.ttc
Kaiti.ttc
Kannada MN.ttc
Kannada Sangam MN.ttc
Kefa.ttc
Khmer MN.ttc
Khmer Sangam MN.ttf
Klee.ttc
Kokonor.ttf
Krungthep.ttf
KufiStandardGK.ttc
Lantinghei.ttc
Lao MN.ttc
Lao Sangam MN.ttf
Libian.ttc
Luminari.ttf
Malayalam MN.ttc
Malayalam Sangam MN.ttc
Marion.ttc
Microsoft Sans Serif.ttf
Mishafi Gold.ttf
Mishafi.ttf
Mshtakan.ttc
Muna.ttc
Myanmar MN.ttc
Myanmar Sangam MN.ttc
Nadeem.ttc
NanumGothic.ttc
NanumMyeongjo.ttc
NanumScript.ttc
NewPeninimMT.ttc
NISC18030.ttf
Oriya MN.ttc
Oriya Sangam MN.ttc
Osaka.ttf
OsakaMono.ttf
Papyrus.ttc
PCmyoungjo.ttf
Phosphate.ttc
Pilgiche.ttf
PlantagenetCherokee.ttf
PTMono.ttc
PTSans.ttc
PTSerif.ttc
PTSerifCaption.ttc
Raanana.ttc
Sana.ttc
Sathu.ttf
Savoye LET.ttc
Seravek.ttc
Shree714.ttc
SignPainter.otf
Silom.ttf
Sinhala MN.ttc
Sinhala Sangam MN.ttc
Skia.ttf
SnellRoundhand.ttc
Songti.ttc
STIXGeneral.otf
STIXGeneralBol.otf
STIXGeneralBolIta.otf
STIXGeneralItalic.otf
STIXIntDBol.otf
STIXIntDReg.otf
STIXIntSmBol.otf
STIXIntSmReg.otf
STIXIntUpBol.otf
STIXIntUpDBol.otf
STIXIntUpDReg.otf
STIXIntUpReg.otf
STIXIntUpSmBol.otf
STIXIntUpSmReg.otf
STIXNonUni.otf
STIXNonUniBol.otf
STIXNonUniBolIta.otf
STIXNonUniIta.otf
STIXSizFiveSymReg.otf
STIXSizFourSymBol.otf
STIXSizFourSymReg.otf
STIXSizOneSymBol.otf
STIXSizOneSymReg.otf
STIXSizThreeSymBol.otf
STIXSizThreeSymReg.otf
STIXSizTwoSymBol.otf
STIXSizTwoSymReg.otf
STIXVar.otf
STIXVarBol.otf
SukhumvitSet.ttc
SuperClarendon.ttc
Tahoma Bold.ttf
Tahoma.ttf
Tamil MN.ttc
Tamil Sangam MN.ttc
TeamViewer10.otf
Telugu MN.ttc
Telugu Sangam MN.ttc
Times New Roman Bold Italic.ttf
Times New Roman Bold.ttf
Times New Roman Italic.ttf
Times New Roman.ttf
Trattatello.ttf
Trebuchet MS Bold Italic.ttf
Trebuchet MS Bold.ttf
Trebuchet MS Italic.ttf
Trebuchet MS.ttf
TsukushiAMaruGothic.ttc
TsukushiBMaruGothic.ttc
Verdana Bold Italic.ttf
Verdana Bold.ttf
Verdana Italic.ttf
Verdana.ttf
Waseem.ttc
WawaSC-Regular.otf
WawaTC-Regular.otf
Webdings.ttf
WeibeiSC-Bold.otf
WeibeiTC-Bold.otf
Wingdings 2.ttf
Wingdings 3.ttf
Wingdings.ttf
Xingkai.ttc
Yu Gothic Bold.otf
Yu Gothic Medium.otf
Yuanti.ttc
YuMincho.ttc
YuppySC-Regular.otf
YuppyTC-Regular.otf
Zapfino.ttf
甲仿幼用侳打 ProN W4.ttc
蹘冼 Pro.ttf
蹘窪 Pro.ttf
貌恅溘冼.ttf
貌恅牉窪.ttf
貌恅窪极.ttf

2. In addition, go to Mac HD/Users/<current user>/Library\Fonts. Remove all fonts from the Fonts folder.

3. I hope you have not enabled disabled/ removed any of the fonts in the Mac HD\System/ Library/Fonts folder. It is advisable that you should not disturb the System Library Fonts. They can result in unexpected results.

Default System Fonts in Mac HD 10.11/System/Library\Fonts folder are:

Apple Braille Outline 6 Dot.ttf
Apple Braille Outline 8 Dot.ttf
Apple Braille Pinpoint 6 Dot.ttf
Apple Braille Pinpoint 8 Dot.ttf
Apple Braille.ttf
Apple Color Emoji.ttf
Apple Symbols.ttc
AppleSDGothicNeo.ttc
AquaKana.ttc
ArialHB.ttc
Avenir Next Condensed.ttc
Avenir Next.ttc
Avenir.ttc
Courier.dfont
GeezaPro.ttc
Geneva.dfont
HelveLTMM
Helvetica.dfont
HelveticaNeue.dfont
HelveticaNeueDeskInterface.ttc
Hiragino Sans GB W3.ttc
Hiragino Sans GB W6.ttc
Keyboard.ttf
Kohinoor.ttc
KohinoorBangla.ttc
KohinoorTelugu.ttc
LastResort.ttf
LucidaGrande.ttc
MarkerFelt.ttc
Menlo.ttc
Monaco.dfont
Noteworthy.ttc
Optima.ttc
Palatino.ttc
PingFang.ttc
SFNSDisplay-Black.otf
SFNSDisplay-Bold.otf
SFNSDisplay-Heavy.otf
SFNSDisplay-Light.otf
SFNSDisplay-Medium.otf
SFNSDisplay-Regular.otf
SFNSDisplay-Semibold.otf
SFNSDisplay-Thin.otf
SFNSDisplay-Ultralight.otf
SFNSText-Bold.otf
SFNSText-BoldG1.otf
SFNSText-BoldG2.otf
SFNSText-BoldG3.otf
SFNSText-BoldItalic.otf
SFNSText-BoldItalicG1.otf
SFNSText-BoldItalicG2.otf
SFNSText-BoldItalicG3.otf
SFNSText-Heavy.otf
SFNSText-HeavyItalic.otf
SFNSText-Light.otf
SFNSText-LightItalic.otf
SFNSText-Medium.otf
SFNSText-MediumItalic.otf
SFNSText-Regular.otf
SFNSText-RegularG1.otf
SFNSText-RegularG2.otf
SFNSText-RegularG3.otf
SFNSText-RegularItalic.otf
SFNSText-RegularItalicG1.otf
SFNSText-RegularItalicG2.otf
SFNSText-RegularItalicG3.otf
SFNSText-Semibold.otf
SFNSText-SemiboldItalic.otf
STHeiti Light.ttc
STHeiti Medium.ttc
STHeiti Thin.ttc
STHeiti UltraLight.ttc
Symbol.ttf
Thonburi.ttc
Times.dfont
TimesLTMM
ZapfDingbats.ttf
甲仿幼用隴陳 ProN W3.ttc
甲仿幼用隴陳 ProN W6.ttc
甲仿幼用褒打扑永弁 W0.ttc
甲仿幼用褒打扑永弁 W1.ttc
甲仿幼用褒打扑永弁 W2.ttc
甲仿幼用褒打扑永弁 W3.ttc
甲仿幼用褒打扑永弁 W4.ttc
甲仿幼用褒打扑永弁 W5.ttc
甲仿幼用褒打扑永弁 W6.ttc
甲仿幼用褒打扑永弁 W7.ttc
甲仿幼用褒打扑永弁 W8.ttc
甲仿幼用褒打扑永弁 W9.ttc

4. Deleting QXP preferences:
a. In case you have created Local Preferences folder: Quit the QXP 2015 application > Go to QXP 2015 application folder > Invoke Preferences > Delete all the preferences > Relaunch the QXP 2015 application
b. In case you have not created Local Preferences folder: Quit the QXP 2015 application > Go to Mac 10.11 HD > Users > Current logged in user > Library > Preferences > Quark > QuarkXPress 2015 > Delete all the preferences > Relaunch the QXP 2015 application

5. Flushing image/ profile cache:
Quit the QXP 2015 application > Go to QXP 2015 application folder > Invoke Tools > Launch the QuarkCacheCleaner > Delete the caches.

6. Flushing font cache:
a. Quit all the applications.
b. Go to Application > Utilities > Terminal> Invoke Terminal application
c. Type the following commands:
atsutil databases -removeUser
atsutil server -shutdown
atsutil server -ping
d. Restart the Mac machine > Empty the Trash > Relaunch the QuarkXPress application

Now if your QuarkXPress application launches properly, you can slowly try (say in batches of 10 fonts) to put the custom installed fonts in the Mac HD\Users\<current user>\Library\Fonts folder. This way you will be able to identify the problematic font/ font family.
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

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Re: QuarkXPress 2015 crashes on run, OS X 10.11.3, QXP 11.2.

Postby nealh75@ » 18 Mar 2016, 04:06

Thanks for your replies guys.

We are not using any font management utilities, however the team using Quark do have a set of their own fonts which they have purchased over time and are added to their deployment at the time of install. I will try some of the troubleshooting steps and let you know how I get on.

Thanks.
Neal...
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Posts: 6
Joined: 10 Mar 2016, 10:40

Re: QuarkXPress 2015 crashes on run, OS X 10.11.3, QXP 11.2.

Postby nealh75@ » 23 Mar 2016, 05:01

This is now resolved.

The group using QXP have around 300 custom fonts so I wasn't particularly looking forward to sorting through all of these but amazingly, removing the first 2 fonts in the list has allowed Quark to run up, so it must have been a problem with those.

Thanks for your help. As a bit of feedback, it would be nice if Quark could handle this kind of thing a little better, as crashing on startup is a bit of a non-starter, a nicer way of finding out what the problem was would be more helpful.
nealh75@
 
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Joined: 10 Mar 2016, 10:40

Re: QuarkXPress 2015 crashes on run, OS X 10.11.3, QXP 11.2.

Postby rajja » 15 Mar 2017, 17:51

Please can you help? I am new to QE2016. (I use Indeisgn).
How do I enable proper rendering of Indic fonts? I am trying to use Arial Unicode for Tamil. But it does not render properly.
Any adv? Appreciated

Rajja
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Joined: 15 Mar 2017, 17:13

Re: QuarkXPress 2015 crashes on run, OS X 10.11.3, QXP 11.2.

Postby Sirish Nair (Quark) » 18 Mar 2017, 03:25

Hi rajja,

Indic language and scripts are not supported in QuarkXPress 2016. As a result, the Indic characters are not typed properly in QuarkXPress
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

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Posts: 573
Joined: 15 Mar 2005, 09:57
Location: India


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