XPress2015 crashes every 5 to 10 minutes !

Discuss functionality of QuarkXPress 2015 (excluding Digital Publishing)
For Digital Publishing functionality please refer to forums in the "Digital Publishing" group.

XPress2015 crashes every 5 to 10 minutes !

Postby pmkn » 12 Sep 2016, 08:38

Hello,
Presently, XPress2015 has a strange behavior on my Mac session : working on a document or not, it crashes every 5 to 10 minutes !
In between, it works normally… but I must be very vigilant in saving my work on time !!
I didn't find any topic of that kind.
The crash report indicates "Application Specific Information: detected buffer overflow".
I have tried to use the software with another session : no problem !
So, I wander what kind of information is building up and reach the max capacity.
The console provides a lot of messages about XPress, among which the following :
"12.9.2016 15:08:19,000 kernel[0]: process QuarkXPress[1056] caught causing excessive wakeups. Observed wakeups rate (per sec): 549; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 453703". Any relation with my problem ?
Does anybody have an idea to overcome my difficulty ?
Many thanks
Pierre

EDIT : MacPro late 2013, OS 10.10.5, XPress2015 11.2.0.5
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Re: XPress2015 crashes every 5 to 10 minutes !

Postby Sirish Nair (Quark) » 12 Sep 2016, 09:03

Hi pkmn,

Kindly share the crash log.
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

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Re: XPress2015 crashes every 5 to 10 minutes !

Postby Matthias Guenther (Quark) » 12 Sep 2016, 09:27

Hi pmkn,

two things please:
First, make sure that you are using the latest version of QuarkXPress 2015 please: viewtopic.php?f=46&t=6651
Secondly, please delete preferences and relaunch QuarkXPress.

If it still crashes, it might be an XTension causing it or a corrupt font. So disable all 3rd party XTensions please and remove all but system fonts and see whether it works then. If it does, then you at least know in what direction to look.

Thanks
Matthias
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Re: XPress2015 crashes every 5 to 10 minutes !

Postby pmkn » 12 Sep 2016, 16:08

Hi Sirish, hi Matthias,
Thank you for expressing concern about my problem.
I followed the steps proposed by Matthias :
- my version seems to be the last one for XP2015 (11.2.0.5)
- after deleting all the XPress preferences found in my account library (3 files), the behavior of the app is unchanged (I mean crash after 5 minutes this time)
- I disabled the only third party XTension I use (ProLexis), no success (crash after 6 minutes)
- I removed all the fonts except system fonts, no success (crash after 13 minutes).
At each step, XPress was running but no document was opened.
I can send you the last crash log (or another one if you wish), but I don't know which way to do it. Please Sirish, can you tell me ?
Some additional info :
- I have another admin account on my Mac (for tests); I did not create a Preferences folder in the XPress application folder; so, the preferences files are different when I use XPress from each account session; when I run XPress from this other admin account, the app works fine
- there is another difference in the behavior of XPress running in the two accounts : when I quit XPress (voluntarily…) in my principal account, it crashes; when I quit XPress in the secondary account, it quits without error.
Hope this helps
Many thanks
Pierre
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Re: XPress2015 crashes every 5 to 10 minutes !

Postby pjanssen » 13 Sep 2016, 04:18

My guess would be a permission problem.

In those cases I do the following:

- open Terminal
- enter "sudo chmod -R 777 "
- drag the QuarkXpress folder (in Application) to the position where the cursor is
- hit Return key
- enter your admin password

This might be overkill for permissions (everyone has every possible permission) for the QuarkXpress folder (and it's enclosing objects ), but it always solved my permission problems.
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Re: XPress2015 crashes every 5 to 10 minutes !

Postby pmkn » 13 Sep 2016, 04:49

Than you "pjanssen" for your proposal.
I tried it, but unfortunately it does not solve the problem : XPress crashed 14 minutes after opening, despite no activity.
Best regards
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Re: XPress2015 crashes every 5 to 10 minutes !

Postby karlegas » 21 Sep 2016, 11:49

I am with the same problem but this is happening in all the versions of QuarkXpres I have installed 10, 2015 and 2016 every certain minutes the program quits no matter is open a file or running in the background.

The only starts to happen when I installed Font Explorer 6, but I did not receive any error. I uninstalled completely the Font Explorer and uninstalled Xpress 2016 and installed a fresh version. Also I followed this suggestion of the tech support

There are two steps that often help resolve problems:

Delete preferences, please see here: viewtopic.php?f=23&t=1517
Run the QuarkCacheCleaner (which is inside the “Tools” folder inside the “QuarkXPress” folder)
If you need further help or assistance, please contact us via http://support.quark.com as we will not contact you automatically.

So any info this look more than a bug becuase happens in all the QuarkXpress versions

Karl


This is my error log from the OSX 10.11.6 El Capitan

Process: QuarkXPress [3236]
Path: /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/MacOS/QuarkXPress
Identifier: com.quark.QuarkXPress
Version: 12.1.0.0 (12.1.0.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: QuarkXPress [3236]
User ID: 502

Date/Time: 2016-09-21 09:23:13.274 -0700
OS Version: Mac OS X 10.11.6 (15G1004)
Report Version: 11
Anonymous UUID: C4459F58-A9ED-41D5-3457-6B2479D7537E


Time Awake Since Boot: 3700 seconds

System Integrity Protection: enabled

Crashed Thread: 10

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
detected buffer overflow

Thread 0:: Main Thread Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff82811f72 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff828113b3 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff843351c4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8433468c __CFRunLoopRun + 1356
4 com.apple.CoreFoundation 0x00007fff84333ed8 CFRunLoopRunSpecific + 296
5 com.apple.HIToolbox 0x00007fff901bd935 RunCurrentEventLoopInMode + 235
6 com.apple.HIToolbox 0x00007fff901bd76f ReceiveNextEventCommon + 432
7 com.apple.HIToolbox 0x00007fff901bd5af _BlockUntilNextEventMatchingListInModeWithFilter + 71
8 com.apple.AppKit 0x00007fff9515cdf6 _DPSNextEvent + 1067
9 com.apple.AppKit 0x00007fff9515c226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454
10 com.apple.AppKit 0x00007fff95150d80 -[NSApplication run] + 682
11 com.apple.AppKit 0x00007fff9511a368 NSApplicationMain + 1176
12 com.quark.QuarkXPress 0x000000010c0407a2 main + 34
13 com.quark.QuarkXPress 0x000000010bde52e4 start + 52

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff82818efa kevent_qos + 10
1 libdispatch.dylib 0x00007fff83203165 _dispatch_mgr_invoke + 216
2 libdispatch.dylib 0x00007fff83202dcd _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x00007fff82818eca kevent + 10
1 libQLogger.dylib 0x0000000110fb7dd6 MonitorConfigFileChanges(void*) + 340
2 com.apple.CoreServices.CarbonCore 0x00007fff95e5a456 PrivateMPEntryPoint + 58
3 libsystem_pthread.dylib 0x00007fff8bebd99d _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff8bebd91a _pthread_start + 168
5 libsystem_pthread.dylib 0x00007fff8bebb351 thread_start + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff82817db6 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8bebe728 _pthread_cond_wait + 767
2 libQuarkPDF.dylib 0x000000016cb394e5 jaws_main + 421
3 libsystem_pthread.dylib 0x00007fff8bebd99d _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff8bebd91a _pthread_start + 168
5 libsystem_pthread.dylib 0x00007fff8bebb351 thread_start + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff82817db6 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8bebe728 _pthread_cond_wait + 767
2 libQuarkPDF.dylib 0x000000016ceac8fb jawsRecvMessage + 75
3 libQuarkPDF.dylib 0x000000016cea3922 genericThreadFunc + 962
4 libsystem_pthread.dylib 0x00007fff8bebd99d _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8bebd91a _pthread_start + 168
6 libsystem_pthread.dylib 0x00007fff8bebb351 thread_start + 13

Thread 5:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8281807a __select + 10
1 com.apple.CoreFoundation 0x00007fff843724fa __CFSocketManager + 762
2 libsystem_pthread.dylib 0x00007fff8bebd99d _pthread_body + 131
3 libsystem_pthread.dylib 0x00007fff8bebd91a _pthread_start + 168
4 libsystem_pthread.dylib 0x00007fff8bebb351 thread_start + 13

Thread 6:: IPCClient rcvr: FMClient.502.3236.140735143858176.1
0 libsystem_kernel.dylib 0x00007fff8281807a __select + 10
1 com.extensis.FontManagement.plugin-interface 0x000000014d3fd606 GIPCReceiver::OSWaitForData() + 2846
2 com.extensis.FontManagement.plugin-interface 0x000000014d3f20fa GIPCClient::ReceiverThreadProc(GThread*) + 798
3 com.extensis.FontManagement.plugin-interface 0x000000014d41290b GThread::PthreadInternal(void*) + 223
4 libsystem_pthread.dylib 0x00007fff8bebd99d _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8bebd91a _pthread_start + 168
6 libsystem_pthread.dylib 0x00007fff8bebb351 thread_start + 13

Thread 7:: Agent IF Message Handler
0 libsystem_kernel.dylib 0x00007fff82817db6 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8bebe728 _pthread_cond_wait + 767
2 com.extensis.FontManagement.plugin-interface 0x000000014d40c5bc GSemaphore::TimedWait(unsigned int) + 76
3 com.extensis.FontManagement.plugin-interface 0x000000014d3f68c3 GIPCClient::GIPCMTDataAccumulator::WaitForData(unsigned int, std::vector<char, std::allocator<char> >&, bool) + 37
4 com.extensis.FontManagement.plugin-interface 0x000000014d8faf59 GAgentIFMessageHandlerThread::RunMessageHandlerThread() + 445
5 com.extensis.FontManagement.plugin-interface 0x000000014d8fb676 GAgentIFMessageHandlerThread::AgentIFMessageHandlerThreadFunc(GThread*) + 42
6 com.extensis.FontManagement.plugin-interface 0x000000014d41290b GThread::PthreadInternal(void*) + 223
7 libsystem_pthread.dylib 0x00007fff8bebd99d _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff8bebd91a _pthread_start + 168
9 libsystem_pthread.dylib 0x00007fff8bebb351 thread_start + 13

Thread 8:: IPCDataHandler for rcvr: FMClient.502.3236.140735143858176.1
0 libsystem_kernel.dylib 0x00007fff8281807a __select + 10
1 com.extensis.FontManagement.plugin-interface 0x000000014d3f995e -[IPCDataHandler handleDataFromSocket:] + 2086
2 com.apple.Foundation 0x00007fff84b73e64 __NSThread__start__ + 1351
3 libsystem_pthread.dylib 0x00007fff8bebd99d _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff8bebd91a _pthread_start + 168
5 libsystem_pthread.dylib 0x00007fff8bebb351 thread_start + 13

Thread 9:
0 libsystem_kernel.dylib 0x00007fff82817db6 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8bebe728 _pthread_cond_wait + 767
2 com.quark.QuarkXPress 0x000000010d3dcf85 k34ba3 + 101
3 libsystem_pthread.dylib 0x00007fff8bebd99d _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff8bebd91a _pthread_start + 168
5 libsystem_pthread.dylib 0x00007fff8bebb351 thread_start + 13

Thread 10 Crashed:
0 libsystem_kernel.dylib 0x00007fff82817f06 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff8bec04ec pthread_kill + 90
2 libsystem_c.dylib 0x00007fff9179e6df abort + 129
3 libsystem_c.dylib 0x00007fff9179e856 abort_report_np + 181
4 libsystem_c.dylib 0x00007fff917c4a0c __chk_fail + 48
5 libsystem_c.dylib 0x00007fff917c49dc __chk_fail_overflow + 16
6 libsystem_c.dylib 0x00007fff917c4b4f __strncat_chk + 136
7 com.quark.QuarkXPress 0x000000010d3dbffa Vilabs_PdrVerifyAction_searchTreeForFile + 298
8 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
9 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
10 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
11 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
12 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
13 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
14 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
15 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
16 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
17 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
18 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
19 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
20 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
21 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
22 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
23 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
24 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
25 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
26 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
27 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
28 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
29 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
30 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
31 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
32 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
33 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
34 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
35 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
36 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
37 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
38 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
39 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
40 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
41 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
42 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
43 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
44 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
45 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
46 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
47 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
48 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
49 com.quark.QuarkXPress 0x000000010d3dc140 Vilabs_PdrVerifyAction_searchTreeForFile + 624
50 com.quark.QuarkXPress 0x000000010d3db301 Vilabs_PdrVerifyAction_findPe + 2641
51 com.quark.QuarkXPress 0x000000010d3d9837 Vilabs_PdrVerifyAction_execute + 407
52 com.quark.QuarkXPress 0x000000010d3dcc28 a3467n3 + 88
53 libsystem_pthread.dylib 0x00007fff8bebd99d _pthread_body + 131
54 libsystem_pthread.dylib 0x00007fff8bebd91a _pthread_start + 168
55 libsystem_pthread.dylib 0x00007fff8bebb351 thread_start + 13

Thread 11:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x00007fff82811f72 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff828113b3 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff843351c4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8433468c __CFRunLoopRun + 1356
4 com.apple.CoreFoundation 0x00007fff84333ed8 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff952b2d95 _NSEventThread + 149
6 libsystem_pthread.dylib 0x00007fff8bebd99d _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff8bebd91a _pthread_start + 168
8 libsystem_pthread.dylib 0x00007fff8bebb351 thread_start + 13

Thread 10 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x0000700000830608 rdx: 0x0000000000000000
rdi: 0x000000000000ec03 rsi: 0x0000000000000006 rbp: 0x0000700000830630 rsp: 0x0000700000830608
r8: 0x0000000000000000 r9: 0x00007fe8d31dc680 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x000000000000004e r13: 0x0000000000000400 r14: 0x0000700000841000 r15: 0x0000700000830810
rip: 0x00007fff82817f06 rfl: 0x0000000000000206 cr2: 0x00007fff7539b008

Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133


Binary Images:
0x10bde3000 - 0x10deffff7 +com.quark.QuarkXPress (12.1.0.0 - 12.1.0.0) <721DC12A-67F4-3E03-8B81-B850E6BC6EC9> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/MacOS/QuarkXPress
0x110f3e000 - 0x110fd4fff +libQLogger.dylib (1) <25C1DD15-B866-3EA8-B890-7938BF138D12> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/Frameworks/libQLogger.dylib
0x11101b000 - 0x11224afff +libicudata.dylib (0) <96471484-B29D-3C81-BC52-12E753831AF9> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/Frameworks/libicudata.dylib
0x11226c000 - 0x1123c3ff7 +libicui18n.dylib (0) <18FF13C0-FFB8-3656-AE96-E83E7C04ACB4> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/Frameworks/libicui18n.dylib
0x112476000 - 0x112576fff +libicuuc.dylib (0) <04BA335D-7BF8-37B3-9966-3F115434F3EA> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/Frameworks/libicuuc.dylib
0x1125d9000 - 0x1125e6fff +libQXString.dylib (1) <52D17A23-5CA3-39A5-AD70-BDF972BD7C3D> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/Frameworks/libQXString.dylib
0x112604000 - 0x112637fff +libXFile.dylib (1) <45D49A8F-196B-3442-97E5-13324F6049EC> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/Frameworks/libXFile.dylib
0x11267f000 - 0x1126d7fff +libGenericRules.dylib (1) <F4B5F2B7-92AD-3520-A9A5-2BCB6CE19281> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/Frameworks/libGenericRules.dylib
0x11274d000 - 0x112774fff +libAbstractFormatIO.dylib (1) <E209BEC3-84F7-3EB7-BA1F-B632E7466597> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/Frameworks/libAbstractFormatIO.dylib
0x1127b9000 - 0x1127bcfff +libContentBrowser.dylib (1) <0F3975FE-6F13-3C8F-A65F-3809951CE1D8> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/Frameworks/libContentBrowser.dylib
0x1127ce000 - 0x1127cefe7 +cl_kernels (???) <3E0E8904-BB0D-47B5-B9D6-590D70C4F726> cl_kernels
0x1127d0000 - 0x1127dbfff +libCoreRegistry.dylib (1) <EE255736-121D-3231-8E80-49C40C1703DE> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/Frameworks/libCoreRegistry.dylib
0x1127f4000 - 0x1127fcff7 +libCoreString.dylib (1) <1882A5CA-82E2-374A-8AEC-A3B62D6A05D2> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/Frameworks/libCoreString.dylib
0x112814000 - 0x11303cff7 +libGraphics.dylib (1) <C714D605-F0D9-3472-9675-1FCB981D6EDB> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/Frameworks/libGraphics.dylib
0x1133ed000 - 0x1133fcff7 +libFileIO.dylib (1) <2E43EB3D-1D37-33C8-BFF1-1DE3120C7B83> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/Frameworks/libFileIO.dylib
0x113419000 - 0x113428ff7 +libQuarkCMS.dylib (1) <3161B0C7-ECC2-3B1D-AB8D-2E20D5D711FE> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/Frameworks/libQuarkCMS.dylib
0x11343d000 - 0x1134a9ff7 +libDOMXT.dylib (1) <80506FC3-0C0B-3DCE-B4B7-903EC83F8F6D> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/Frameworks/libDOMXT.dylib
0x1135b6000 - 0x1135c2fff +libLocking.dylib (1) <81337D42-0D24-3EC8-BFBD-382313716D0F> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/Frameworks/libLocking.dylib
0x1135d5000 - 0x1138effef +libmico2.3.12.dylib (0) <007A4F2B-8867-3354-9035-C146DE2709B4> /Applications/QuarkXPress 2016/QuarkXPress 2016.app/Contents/Frameworks/libmico2.3.12.dylib
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0x138312000 - 0x1383f2fff +com.quark.QuarkXPress.Required Components.Job JacketUI.Bundle (12.1.0.0 - 12.1.0.0) <456D07F1-A889-3290-8870-1DCB9A9CC0E0> /Applications/QuarkXPress 2016/*/Job JacketUI
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0x138547000 - 0x138548ff7 +cl_kernels (???) <8FB2596D-1851-4F2D-9512-8044C2FC307E> cl_kernels
0x1391dd000 - 0x139255fff +com.quark.QuarkXPress.Required Components.Placeholders.Bundle (12.1.0.0 - 12.1.0.0) <A1A589FB-0483-3BD2-A8F5-41794604BC4E> /Applications/QuarkXPress 2016/*/Placeholders
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0x13f251000 - 0x13f2a8ff7 +com.quark.Quark CopyDesk.XTensions.CopyDesk Article.Bundle (12.1.0.0 - 12.1.0.0) <62243A63-1998-30DD-BAC1-1413459713A7> /Applications/QuarkXPress 2016/*/CopyDeskArticleXT
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0x14302f000 - 0x143119fff +com.quark.QuarkXPress.Required Components.Table.Bundle (12.1.0.0 - 12.1.0.0) <5E033173-03C0-3D95-90F8-3FB62AA869DD> /Applications/QuarkXPress 2016/*/Tables
0x1431d8000 - 0x1432a6ff7 +com.quark.QuarkXPress.Required Components.SpellChecker.Bundle (12.1.0.0 - 12.1.0.0) <7EA3DED5-793C-322D-82F2-2120DEFFA485> /Applications/QuarkXPress 2016/*/SpellChecker
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0x1445ef000 - 0x14472bfff +com.extensis.FontManagement.XT2015 (17.3.2.639008 - 17.3.2.639008) <32AD0BD1-4DA8-34EC-99ED-A88FF7C9C076> /Applications/QuarkXPress 2016/*/ExtensisFontManagementQXT2015
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VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
ATS (font support) 32.3M 11
Accelerate.framework 256K 3
Activity Tracing 2048K 2
CG backing stores 72.3M 12
CG image 1252K 57
CG shared images 528K 12
CoreAnimation 180K 35
CoreUI image data 6176K 42
CoreUI image file 224K 5
Dispatch continuations 8192K 2
Foundation 48K 3
Image IO 2436K 72
Kernel Alloc Once 8K 3
MALLOC 251.9M 85
MALLOC guard page 32K 7
Memory Tag 242 12K 2
OpenCL 40K 6
Process Corpse Info 2048K 2
STACK GUARD 56.0M 13
Stack 13.1M 15
VM_ALLOCATE 384.1M 18
VM_ALLOCATE (reserved) 3.6G 3 reserved VM address space (unallocated)
__DATA 55.0M 526
__GLSLBUILTINS 2588K 2
__IMAGE 528K 2
__LINKEDIT 203.2M 173
__TEXT 355.6M 452
__UNICODE 552K 2
mapped file 1.2G 397
shared memory 16.3M 11
=========== ======= =======
TOTAL 6.3G 1945
TOTAL, minus reserved VM space 2.7G 1945

Model: iMac17,1, BootROM IM171.0105.B08, 4 processors, Intel Core i5, 3.2 GHz, 32 GB, SMC 2.33f10
Graphics: AMD Radeon R9 M380, AMD Radeon R9 M380, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x859B, 0x424C533847334E3138414553342E31364645
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1867 MHz, 0x859B, 0x424C533847334E3138414553342E31364645
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x859B, 0x424C533847334E3138414553342E31364645
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1867 MHz, 0x859B, 0x424C533847334E3138414553342E31364645
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)
Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@193,0,0
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
Serial ATA Device: ST3000DM001-9YN166, 3 TB
USB Device: USB 3.0 Bus
USB Device: USB Receiver
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: iPod
USB Device: My Book 111D
Thunderbolt Bus: iMac, Apple Inc., 28.1
Thunderbolt Device: GoFlex Desk Adapter Thunderbolt, Seagate, 3, 26.0
karlegas
 
Posts: 5
Joined: 21 Sep 2016, 11:35

Re: XPress2015 crashes every 5 to 10 minutes !

Postby Sarbjit Singh » 22 Sep 2016, 01:00

Please save your system profile, following the steps below:

1. Hold down the option key and click the Apple Menu.
2. Click System Information.
3. When you see the System Information Tab, click File > Save.
4. Send the saved file to sarbjit[ at ]quark.com

Have you tried disabling Font Explorer?
Image
User avatar
Sarbjit Singh
Quarkian
Quarkian
 
Posts: 895
Joined: 22 Jan 2009, 04:44
Location: India

Re: XPress2015 crashes every 5 to 10 minutes !

Postby pmkn » 22 Sep 2016, 02:00

Hi Sarbjit,
I'm sending the system information file of my Mac Pro to you. It's rather heavy, so please let me know when you receive it.
Regarding my situation, I don't use Font Explorer, and I don't have the problem with other versions of XPress. I even don't have the problem with another account on the same Mac Pro !
Hope you'll find where is the bug
Regards
Pierre
pmkn
 
Posts: 7
Joined: 09 Mar 2016, 05:24

Re: XPress2015 crashes every 5 to 10 minutes !

Postby karlegas » 22 Sep 2016, 10:40

Hi Sarbjit

I will send the info and as I wrote in my first post the Font Explorer was uninstalled completely after the problems with the crash, I deactivated all the plugins too, the only I have running is Extensis Suitcase Fusion vs 6.

If you have more suggestions let me know.

Thanks

Karl
karlegas
 
Posts: 5
Joined: 21 Sep 2016, 11:35

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