Quark 2015 'Setup Failed'

Discuss functionality of QuarkXPress 2015 (excluding Digital Publishing)
For Digital Publishing functionality please refer to forums in the "Digital Publishing" group.

Quark 2015 'Setup Failed'

Postby SeanAVJ » 09 Nov 2016, 09:52

I've just migrated from my old work iMac to a new iMac.
Gone through the installation process then right at the I get a messages saying: 'Setup Failed - The system encountered an unknown error. Contact Quark Customer Support'.

I've tried LIveChat with Quark support but they gave me a number to call which was no help at all and the issue still hasn't been fixed.

I've followed a couple of step-by-step guides which I've found on Quark help pages:
https://quark.parature.com/link/portal/ ... Press-2015
https://quark.parature.com/link/portal/ ... 015-on-Mac

...but still getting the same error message at the end. I'm not sure what I'm doing wrong and I really need Quark working so I can do my job.

My old iMac was running El Capitan 10.11.3 and the new iMac I'm trying to install on is running El Capitan 10.11.5.

Any help would me massively appreciated!
SeanAVJ
 
Posts: 3
Joined: 09 Nov 2016, 09:44

Re: Quark 2015 'Setup Failed'

Postby Matthias Guenther (Quark) » 09 Nov 2016, 10:47

Hi Sean,

so you migrated your Mac OS? Why don't you try installing QuarkXPress 2015 fresh on your new Mac?

Thanks
Matthias
Feel there should be more chatting, more tips, more user interaction?
Join us on Facebook, a forum-like group with over 2,000 QuarkXPress fans interacting:
http://www.facebook.com/groups/quarkxpress



Image
User avatar
Matthias Guenther (Quark)
Quarkian
Quarkian
 
Posts: 5194
Joined: 04 Jun 2004, 15:06
Location: http://bit.ly/QuarkHamburg

Re: Quark 2015 'Setup Failed'

Postby SeanAVJ » 09 Nov 2016, 10:49

Matthias Guenther (Quark) wrote:Hi Sean,

so you migrated your Mac OS? Why don't you try installing QuarkXPress 2015 fresh on your new Mac?

Thanks
Matthias


Hi Matthias,

I have actually re-downloaded the 2015 dmg from the Quark website but the problem still occurs.
SeanAVJ
 
Posts: 3
Joined: 09 Nov 2016, 09:44

Re: Quark 2015 'Setup Failed'

Postby Sirish Nair (Quark) » 09 Nov 2016, 23:30

Hi Sean,

Kindly create a new administrator user account > Log out from the current user > Login from the new administator user > Download the latest QuarkXPress 2015- version 11.2.0. 5 installer and install in the new user.
Sirish Nair
Senior Technical Lead, Quality Assurance
QUARKXPRESS PUBLISHING R&D (INDIA) PVT. LTD.
A-45, Industrial Area, Phase 8-B, Mohali, Punjab, India Pin: 160059
sinair@quark.com | http://www.quark.com

Image
User avatar
Sirish Nair (Quark)
Quarkian
Quarkian
 
Posts: 578
Joined: 15 Mar 2005, 09:57
Location: India

Re: Quark 2015 'Setup Failed'

Postby SeanAVJ » 10 Nov 2016, 04:39

Sirish Nair (Quark) wrote:Hi Sean,

Kindly create a new administrator user account > Log out from the current user > Login from the new administator user > Download the latest QuarkXPress 2015- version 11.2.0. 5 installer and install in the new user.


Thank you Sirish that worked perfectly!
SeanAVJ
 
Posts: 3
Joined: 09 Nov 2016, 09:44


Return to QuarkXPress 2015: General

Who is online

Users browsing this forum: No registered users and 3 guests