Prints cropped out of centre

Discuss PDF Export and Print functionality of QuarkXPress 2015, 2016 & 2017, including PDF/X workflows

Prints cropped out of centre

Postby jonjo1978 » 19 Oct 2016, 08:31

I use Quarkxpress 2016 to print to an EFI Fiery J75 rip, if the page size is larger than A4 the image is offset on the page and most image lands off the sheet. It seems that when Quarkxpress 2016 is printing it treats all document sizes as A4? I know I can make a pdf and import it to Command workstation but this involves another process and I am printing 130-150 multiple page documents featuring high res graphics a day. I am running Quarkxpress 12.2 and I have installed the latest EFI print drivers, any help correcting this issue will be greatly appreciated.
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Re: Prints cropped out of centre

Postby Rambabu » 19 Oct 2016, 23:59

Run the "QuarkCacheCleaner" from Tools folder placed at parallel to QuarkXPress application file and Print.
If not resolved please share the screen shots of Print dialog (Device tab, Pages Tab, EFI Features dialog in "Printer..." dialog) and PPD used to print to my mail (mvrambabu@quark.com)

Thanks,
Rambabu MV
Quark.
Rambabu
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Re: Prints cropped out of centre

Postby jonjo1978 » 20 Oct 2016, 10:03

I have run the cache cleaner and still have the same issue. I have just emailed some screenshots of print dialogue to you.
Thanks
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Re: Prints cropped out of centre

Postby BulletProof » 19 Jan 2017, 17:34

Any resolution to this? I'm having the same issue and have to export to PDF to print anything large than a letter sized document!
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Re: Prints cropped out of centre

Postby BulletProof » 24 Jan 2017, 12:36

Seems like issue might be sorted out. Uninstalled EFI printer driver and reinstalled newest version.

Images (so far) appear to be centered on the page regardless of custom size.

Hope that helps someone else!

BP
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