Corrupt PDFs IN Quark 2015 using Sierra 10.12.1

Discuss PDF Export and Print functionality of QuarkXPress 2015 and QuarkXPress 2016, including PDF/X workflows

Corrupt PDFs IN Quark 2015 using Sierra 10.12.1

Postby Joe437 » 10 Nov 2016, 05:37

Since Installing Sierra the last few days when I now export to make Press ready PDFs, certain pages wont display properly in Acrobat Pro CC. Not all pages but 1 in 5 for no obvious reason.

Any ideas what might cause this.? beside the incompatibility of Quark 2015 and Sierra.

Thanks
Joe
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Re: Corrupt PDFs IN Quark 2015 using Sierra 10.12.1

Postby Matthias Guenther (Quark) » 10 Nov 2016, 05:56

Hi Joe,

QuarkXPress 2015 is officially supported on macOS Sierra. For known issues under Sierra please see here:
http://files.quark.com/download/documen ... _en-us.pdf

Can you maybe share such a PDF that doesn't display in Acrobat DC (I assume that you are using that?). Can you also share which versin of QuarkXPress 2015 you are using (About menu) and which version of Acrobat DC and how you export PDF?

Thanks
Matthias
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Re: Corrupt PDFs IN Quark 2015 using Sierra 10.12.1

Postby Joe437 » 10 Nov 2016, 09:06

HI Matthias,

NOt sure how to insert a sample of a corrupt PDF Screenshot? here...

Had a online chat to Quark and they said it might be images that have transparency issues but i am getting a mixed result to be honest.
They suggest to upgrade to 2016 to get around this problem as there will not be any more updated for Quark 2015..? Would that be correct?

I cant see PDF issues like this listed with Quark 2015 using Sierra.
I am using Quark : 2015 11.2.0.5
Acrobat Pro DC 2015 Release Version 2015.020.20042

I export via Quark File> Export> Layout as PDF>Press.
When i make 'Print' quality PDFs they are fine.

Thanks
Joe
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Re: Corrupt PDFs IN Quark 2015 using Sierra 10.12.1

Postby Matthias Guenther (Quark) » 11 Nov 2016, 02:33

Hi Joe,

please send me your QXP and PDF via email.

Thanks
Matthias
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