Quark 2016 not printing to Xerox 7800DN printer

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Can't print to Xerox 7800DN printer from Quark 2016

Postby cb3 » 10 Mar 2017, 18:42

Just got a new iMac .
Mac OSX 10.12.3
Quark 2016 (12.2.1)
Xerox Driver 3.113.0

Can't get anything to print to the networked Xerox 7800DN from Quark 2016.
Worked fine with the old mac that it replaced. Older OSX and older Quark Ver. 9.

Any help is appreciated!
Chris
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Re: Can't print to Xerox 7800DN printer from Quark 2016

Postby cb3 » 13 Mar 2017, 11:41

Moderator,
Is there a way to move this to the Printing section of the forum? Sorry I think I posted this in the wrong forum.


Also wanted to add this to my post:
When printing from Quark 2016 the print queue says the following:
"looking for printer" then "incoming" then it never prints. No printing error, nothing. I stays in that mode forever stuck on "incoming" message.

Thanks you!
Chris
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Re: Can't print to Xerox 7800DN printer from Quark 2016

Postby Ramesh Yella » 14 Mar 2017, 11:11

Hi Chris,

Did you try downloading/updating Xerox 7800DN printer drivers from Xerox website? here is the link:
http://www.support.xerox.com/support/ph ... =macos1012

Regards,
Ramesh
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Quark 2016 not printing to Xerox 7800DN printer

Postby cb3 » 14 Mar 2017, 11:13

Hello,

I'm reposting this from the general forum to the printing forum.

Have 3 new iMacs and 5 more Macs on the way.
Mac OSX 10.12.3
Quark 2016 (12.2.1)
Xerox Driver 3.113.0

Can't get anything to print to our networked Xerox 7800DN from Quark 2016. Other smaller HP printers work fine, but not the large format Xerox that is our workhorse for proofing.

When printing from Quark 2016 the print queue says the following:
"looking for printer" or "incoming". Never spools or prints out anything. No printing error, nothing. I stays in that mode forever stuck on "incoming." All other apps work fine, MS Word, Photoshop, Acrobat, etc. The older macs that are being replaced worked fine - Quark Ver. 9.

I have contacted Xerox and they believe that it may be a PPD issue with Quark.

Any help resolving this issue is appreciated! Thank you.

Chris

P.S. We've been using Quark since Ver. 3 :)
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Re: Can't print to Xerox 7800DN printer from Quark 2016

Postby cb3 » 14 Mar 2017, 11:20

Ramesh Yella wrote:Hi Chris,

Did you try downloading/updating Xerox 7800DN printer drivers from Xerox website? here is the link:
http://www.support.xerox.com/support/ph ... =macos1012

Regards,
Ramesh


Hello Ramesh,

Thank you for your response.

Yes - that is were we got the drivers.

We have tried reinstalling the driver several times at Xerox's request. As well as changing the IP protocol settings to "HP Jet Direct" which did not work either.

Chris
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Re: Can't print to Xerox 7800DN printer from Quark 2016

Postby cb3 » 14 Mar 2017, 12:08

My apologies - I posted this into the general forum not know there was a printing forum.

this is also in the printing forum. http://forums.quark.com/viewtopic.php?f=48&t=29180
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Re: Can't print to Xerox 7800DN printer from Quark 2016

Postby Shelley » 14 Mar 2017, 16:44

I have exactly the same problem with my Xerox Phaser 7800.
It was working completely fine, up until 3 days ago when I updated system to Sierra 10.12.3
Xerox Drivers 3.113.0
I had done this together so not sure what quark 2016 has issue with.
Previously Xerox Drivers 3.68.0 with El Capitan were fine.
All other applications I have prints fine apart from quark. Printer app displays "looking for printer" with nothing happening.
I have rebooted, reinstalled etc but same.
I use this software for imposition and print layout, so saving to pdf then printing is not an option I want to pursue. I just need it back to how it was before. Any help would be greatly received.
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Re: Quark 2016 not printing to Xerox 7800DN printer

Postby Ramesh Yella » 20 Mar 2017, 05:24

hi,
As we test new drivers at Quark, there seem to be issue with the Xerox drivers version 3.113.0. if you revert to drivers version 3.90.0 or earlier it works fine. We have tested with other applications and found the same issue and not unique to QuarkXPress 2016.
If you are still facing this issue, please try reverting to older version of drivers.
Regards,
Ramesh
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Re: Quark 2016 not printing to Xerox 7800DN printer

Postby cb3 » 20 Mar 2017, 10:41

Thanks!
Will check with Xerox to see if we can get that older driver - with our new macs we started with the 3.113.0 driver.
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Re: Quark 2016 not printing to Xerox 7800DN printer

Postby cb3 » 23 Mar 2017, 17:29

A solutions from Xerox fixed our problem. Below is what worked for me - hope this helps someone else.
Thanks
Chris

Uninstall like this http://forum.support.xerox.com/t5/Printing/Mac-OS-X-Sierra-amp-Workcentre-7835/m-p/198724#M13167


And the Apple/Xerox Universal 3.81.1 https://support.apple.com/kb/dl1861?locale=en_US
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