IMPORTANT: Use this FIX for Windows 10 with QX2015/2016

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IMPORTANT: Use this FIX for Windows 10 with QX2015/2016

Postby Matthias Guenther (Quark) » 18 Apr 2017, 07:48

*** UPDATE May 25, 2017: As Microsoft now fixed this, I have removed the patch. Please install the latest update of Windows 10 to fix this: https://support.microsoft.com/en-us/hel ... -kb4020102 ***

Hi all,

the newest update for Windows 10 – automatically distributed by Microsoft last week – has a huge impact on QuarkXPress 2015/2016:
Most file operations (like OPEN and SAVE) do not work anymore.

So if you are on Windows 10 and are using Update 1703 (Creators Update) or plan to use it, please apply this registry patch.
Microsoft supplied us the patch and it is described here:
https://msdn.microsoft.com/en-us/library/mt765152.aspx

You can apply this registry switch manually or use following instructions:

How to apply the registry patch for Windows 10
  1. Prerequisite Check:
    You ONLY need to do this if you are using QuarkXPress 2015 or 2016 on Windows.
    And only if you are using Windows 10.
    (Windows 7 and 8 are not affected and also not QuarkXPress 10 or before).
  2. Always have a current backup available.
  3. Download the following ZIP file: Win_10_1703_QuarkXPress20xx_Fix.zip
  4. Right-mouse-click to UNZIP. This will unzip a file called "Win_10_1703_QuarkXPress Fix.txt"
  5. Double-click to verify that the file has the following entry:
    Windows Registry Editor Version 5.00
    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\.NETFramework]
    "UseLegacyJit"=dword:00000001
    (if you see any other text, please do not apply the patch and contact us at support@quark.com)
  6. Close your Text Editor and rename the file to "Win_10_1703_QuarkXPress Fix.reg"
    (so rename just the file extension the .txt to .reg)
  7. Double-click the .reg file to install the patch and accept the warning.

Now QuarkXPress 2015/2016 should work on Windows 10 Creators Update without any issues or restrictions. You might have to reboot your machine first.

Thanks
Matthias

P.S.: We also have a patch available that doesn't involve a registry change. If you prefer that, please contact me via private message.

*** UPDATE May 25, 2017: As Microsoft now fixed this, I have removed the patch. Please install the latest update of Windows 10 to fix this: https://support.microsoft.com/en-us/hel ... -kb4020102 ***
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Re: IMPORTANT: Use this FIX for Windows 10 with QX2015/2016

Postby YVON BOEUF » 18 Apr 2017, 09:21

Hi Matthias,

Thank you very much.

Question: Is it better to block the update of Windows (I have the PRO version of Windows 10 and I have already requested the blocking of updates) or will it have to apply this patch anyway.

Will the windows 10 update be corrected shortly with the right settings by Microsoft directly. In this case, I prefer to report the update (I have not yet been solicited for this).

Regards.

Yvon
O.S. : Windows 10 - Intel I5 - 4670K: 2 CORE 3.4 Ghz - RAM: 16 GB
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Re: IMPORTANT: Use this FIX for Windows 10 with QX2015/2016

Postby DaveM121 » 18 Apr 2017, 09:25

Thanks Matthias for the fix, I have applied it and it works perfectly, thanks for all the work!
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Re: IMPORTANT: Use this FIX for Windows 10 with QX2015/2016

Postby Matthias Guenther (Quark) » 18 Apr 2017, 10:17

Hi Yvon,

as Microsoft accepted it as a bug, my assumption is that they will fix it in a later update, yes. However it is only an educated guess. And even if, looking at their past update cycles, that means it'd be a few months out.

Thanks
Matthias
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Re: IMPORTANT: Use this FIX for Windows 10 with QX2015/2016

Postby Matthias Guenther (Quark) » 18 Apr 2017, 10:18

Hi Dave,

great to hear that.

Thanks
Matthias
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Re: IMPORTANT: Use this FIX for Windows 10 with QX2015/2016

Postby Matthias Guenther (Quark) » 18 Apr 2017, 13:56

Hi Yvon,

Microsoft just told us: "On our side we have the fix put in the servicing branch and we discussing when this will be available for Win10 customers. So yes, we are treating this as a significant bug and are actively working to get the fix out as quickly as we reasonably can."

So, I do not have a date yet however good news is that you will this fixed by Microsoft soon.

Thanks
M.
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Re: IMPORTANT: Use this FIX for Windows 10 with QX2015/2016

Postby YVON BOEUF » 18 Apr 2017, 15:37

Hi Matthias,

I really appreciate your responsiveness to the problems that QuarkXpress users may face. Moreover, there is a chain of solidarity that makes it possible not to feel alone in the face of difficulties. I go through the Forum every day and learn a lot from it. Thank you.

Yvon
O.S. : Windows 10 - Intel I5 - 4670K: 2 CORE 3.4 Ghz - RAM: 16 GB
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Re: IMPORTANT: Use this FIX for Windows 10 with QX2015/2016

Postby kawamura » 26 Apr 2017, 23:23

Is this fixed in KB4016240?
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Re: IMPORTANT: Use this FIX for Windows 10 with QX2015/2016

Postby Matthias Guenther (Quark) » 27 Apr 2017, 05:36

Hi kawamura,

unfortunately it is not. The registry patch will still fix it though.

We also have a patch available that doesn't need changes of the registry and we'll include that with QuarkXPress 2017.

Thanks
Matthias
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Re: IMPORTANT: Use this FIX for Windows 10 with QX2015/2016

Postby LBork » 23 May 2017, 11:55

Unfortunately, I'm new to the use of forums, etc.
This is the answer that I was looking for with the problem of the latest Windows update. However, I am having issues getting this fix to work... when I rename the file from .txt to .reg and double click on it the only thing that happens is that it opens in my text editor again. What am I doing wrong? :?:
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