Quark Help app crashes. Quark wants to charge $29 to fix

Discuss functionality of QuarkXPress 2016 (excluding Digital Publishing)
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Quark Help app crashes. Quark wants to charge $29 to fix

Postby cchris » 10 Jul 2017, 13:10

Man am I upset at Quark. I finally got around to trying to view the Help Topics in Quark, but shortly after the Help app pops up, it disappears with no error message. So I can't use Help. After contacting Quark, they said I'd have to pay for them to troubleshoot why it is that the Quark 2016 app I paid for last December can't run its own help tool

Has anybody else noticed the Help app crashing and maybe know why?

Thanks,
Chris
cchris
 
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Re: Quark Help app crashes. Quark wants to charge $29 to fix

Postby MikeWenzloff » 10 Jul 2017, 15:31

Chris,

In my case, no, I didn't have that issue in version 2016 (nor any other version). I'm using Windows. I cannot readily find the issue as reported here.

May I suggest you join and post on the closed Facebook Quark group? Generally there are more users there than this forum--it's pretty active. It's possible someone else there has faced this issue.

https://www.facebook.com/groups/1003711509647299

Mike
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Joined: 05 Jun 2013, 12:55


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