Failure to create PDF

Discuss functionality of QuarkXPress 2016 (excluding Digital Publishing)
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Failure to create PDF

Postby printer5950 » 07 Nov 2017, 16:21

This just started today, I have no idea what has changed.
I'm using Quark 2016, 12.2.3 on MAC running OS 10.11.6. All of a sudden I can't make a PDF. I choose, File, Export as PDF and either get a failure or a totally blank page. The only work around I've found at the moment is to save as EPS, bring into Adobe Illustrator and make a PDF. It's absurd!! Any suggestions as to what I should look for or do?? Please, I have a 32 page book that I need to PDF!
printer5950
 
Posts: 11
Joined: 06 Feb 2014, 13:47

Re: Failure to create PDF

Postby A Palaniappan (Quark) » 09 Nov 2017, 05:25

Hi printer5950,

Thank you for contacting Quark.

Kindly check for the XTs are loading properly, delete the Quark Temp files in the Var folder.

Run Quark Cache cleaner and restart the machine and re-verify.

If you are facing issues, kindly share your machine for Team Viewer session to analyze the issue.

Are you running in MacPro machine?

Thanks
A. Palaniappan
A Palaniappan (Quark)
Quarkian
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Posts: 90
Joined: 31 Dec 1969, 19:00


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