Quark 2016 Crashes instantly at startup (Windows 10)

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Quark 2016 Crashes instantly at startup (Windows 10)

Postby petervonfrosta » 07 Mar 2018, 05:03

Hi,

when I start Quark 2016, the splash screen shows up for a while and thereafter, the application instantly terminates.

My operating system is Windows 10.

If you need more information about the system, please let me know :)

Below is a link to the error log:
https://pastebin.com/uvabg3fW

Thank you for your support!
petervonfrosta
 
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Re: Quark 2016 Crashes instantly at startup (Windows 10)

Postby petervonfrosta » 04 Apr 2018, 15:29

No one to help me?
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Re: Quark 2016 Crashes instantly at startup (Windows 10)

Postby petervonfrosta » 23 Apr 2018, 13:56

Really no one here to help me?

I think I'm gonna change to Adobe :lol:
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Re: Quark 2016 Crashes instantly at startup (Windows 10)

Postby Matthias Guenther (Quark) » 24 Apr 2018, 02:04

Hi Peter,

did you try typical troubleshooting steps, delete preferences, delete cache, check permissions, disable fonts and disable 3rd party XTensions?

If yes, have you contacted Tech Support yet?
Please see here: http://support.quark.com

Thanks
Matthias
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Re: Quark 2016 Crashes instantly at startup (Windows 10)

Postby Jiri Melnicky » 24 Apr 2018, 15:50

Almost certainly will help:
Path:
C:\Users\username\AppData\Local\Quark\QuarkXPress 2016
Delete folder:
QuarkXPress 2016

I recommend always after installing QuarkXPress: Set preferences and back up the QuarkXPress 201x folder. In the event of a crash, you simply remove the defective folder and replace it with a backup. In a minute, you can continue to work.
Eizo SX2461W, Dell XPS 8500 - Intel Core i7-3770, 12 GB RAM, Win 8.1, QXP3.1–QXP2018 (Czech version)
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Re: Quark 2016 Crashes instantly at startup (Windows 10)

Postby petervonfrosta » 30 Apr 2018, 11:58

Jiri Melnicky wrote:Almost certainly will help:
Path:
C:\Users\username\AppData\Local\Quark\QuarkXPress 2016
Delete folder:
QuarkXPress 2016

I recommend always after installing QuarkXPress: Set preferences and back up the QuarkXPress 201x folder. In the event of a crash, you simply remove the defective folder and replace it with a backup. In a minute, you can continue to work.



Thanks alot Jiri, that worked like a charm!
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