Quark 2017 Printing Issues

[printer5950]

Is anyone else having issues printing files that are not a 'standard' size? Trying to print a 17 x 11 Cover with bleed and it doesn't work. When the files drops into my fiery print que it's cropped to 8.5 x 11. I tried printing as a PDF as well with the same result.

[MikeWenzloff]

Did you try Export to PDF and using it to the Fiery?

[printer5950]

To MikeWenzloff

Yes, I did try that, still didn't work. If I open that PDF in Illustrator and then print as an '.ai' file it does work but why do I need so many steps??

[MikeWenzloff]

I have no such issues, but I don't have the fiery rip. But many/most of the print establishments I use do and pdfs from Q work just fine. And printing to my local printer works fine with different media sizes.

Does the pdf come out the correct size when using the Export to pdf?

[Rambabu]

Can you please send me the Print dialog screen shots showing all settings to "mvrambabu@quark.com" for investigation.
Please let me know are you using the latest fiery drivers?
It's very useful if you make a movie file and share it, showing the issue.

Thank you.